CN106484687A - A kind of translation on line system and method based on mobile Internet - Google Patents
A kind of translation on line system and method based on mobile Internet Download PDFInfo
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Abstract
The present invention provides a kind of translation on line system and method based on mobile Internet.Methods described includes the translation request that step S1 receive user is issued；Step S2 is sent to translator by request is translated；The order of step S3；Step S4 carries out translation service；The on-hook of step S5；Step S6 service quality confirms；The charging of step S7；Step S8 terminates.The system includes user side module 11, translates demand for the issue of receive user；Translator's module 12, translates demand for the issue of receive user；Proxy program 13, for interacting, analyzing and recording to the information between user side module 11 and translator's module 12, requirement.It is an advantage of the invention that timely induction and conclusion, record and analysis can be carried out to the content of real time translation, by necessary statistical analysis process to the file that just in translated document or later will translate reference or reference function are provided.So as to effectively raise translation efficiency and quality.
Description
Technical field
The present invention relates to network data processing field, more particularly to a kind of translation on line system based on mobile Internet and
Its method.
Background technology
At present, translation on line instrument is broadly divided into two classes, and a class is that Baidu is translated as representative, based on artificial with Google
The machine translation of intelligence, a class is the human translation based on call center, and this two class is all defective.
Machine translation is typically preferable to the translation effect in the same family of languages, just poor across the effect of the family of languages, and in a short time, people
Work intelligence is limited to the lifting of machine translation.Global language can substantially be divided into 9 family of languageies, between the family of languages and the family of languages because
There are gross differences in SVO order, grammer voice etc., machine translation does not often reach good effect.
When referring to that client needs translation based on the human translation of call center, a call center is put through, by traffic
Member provides service.The defect of which is that operator by speech understanding customer demand and can only provide service first, but no
Method utilizes the integrated information such as video, word, picture；Secondly, the ability of call center is limited to, it is impossible to provide jumbo translation
Platform；Finally, due to operator is on duty for a long time, cause the situation that manpower is wasted and service quality declines, the management of operator
High cost is looked forward to.
In order to solve the above problems, the Chinese patent (patent No.：201210031484.7) propose a kind of translation on line side
Method, device, system and server, but it is using human translation or machine translation, and primarily to it is applied to communication in time
Translation in software, has significant limitation.Chinese patent (the patent No.：201610338158.9) to propose a kind of true man online
Translation system, although it is by having carried out certain scheduling and distribution between translation on line person and user, solving to a certain extent
Demand matching problem between user and translator, and translation quality is continued to carry out brief evaluation.But it is also
There is following defect：Translator can not check in detection at any time, it is impossible to set the working time of oneself, cannot thus support part-time
Translator；Do not have to carry out the content of real time translation timely induction and conclusion, record and analysis, not by necessary
Statistical analysis process to the file that just in translated document or later will translate reference or reference function are provided, so cause
Translation efficiency is low, of low quality；Using centralized scheduling system, Single Point of Faliure is easily caused.
Content of the invention
For solving the above problems, the present invention proposes a kind of translation on line system and method based on mobile Internet.
Specially：
A kind of translation on line method based on mobile Internet, comprises the following steps：
The translation request that step S1 receive user is issued：The translation request that receive user is issued is the instant request of user
Or user sets subscription time；
Step S2 is sent to translator by request is translated；
Step S2 is comprised the following steps：
Step S21 translator signs in system in advance, arbitrarily registers the service time of oneself；
Translation request is sent to translator when translator is in running order by step S22；
Such benefit is：The mobile type of translation can be increased, be available for translator carried out according to the working condition of oneself many
Plant and select.
The order of step S3：Translation system allows translator to receive according to default rule or chooses the process of translation duties；
Step S4 carries out translation service；
Step S4 carries out translation service process and comprises the following steps：
Step S41 sets up connection；Translation system sets up the multimedia communication way of both sides by Real-time Communication Technology, translation
Member starts to provide translation service；Instant translation is asked, system sets up the connection of both sides immediately；For reservation translation request,
In subscription time to the connection for just setting up both sides later；
Step S42 data record；Some significant datas in translation process are carried out being recorded and stored in system.Step
S42 data record；Comprise the steps again：
Step S421 translates data record：Translation system can record the translation data of translator and the client of correlation automatically
Satisfaction, is summed up the field is good at by translator, and is reasonably recommended to client based on this；
Step S422 translates content record：Translation system passes through speech recognition technology, occurs during record both sides' talk
Vocabulary and phrase, and roll up translation database, refer to for translator；
Step S43 process is recorded：Translation system is recorded to translation process automatically, using as when quality assurance ginseng
Examine；
The on-hook of step S5；
Step S6 service quality confirms；
The charging of step S7.
Step S8 terminates.
The benefit of above-mentioned steps S42 data record is：Timely induction and conclusion, note can be carried out to the content of real time translation
Record and analysis, by necessary statistical analysis process to the file that just in translated document or later will translate provide reference or
Reference function.So as to effectively raise translation efficiency and quality.
Preferably, the order of step S3 is further comprising the steps of：
Step S31 translation system row is single：Translation system sends translation duties with charge free to alternate translation person according to the rule for setting；
The competition for orders of step S32：The price that translation system is selected according to translator allows translator carry out competition for orders；Meanwhile, translation system
According to rule set in advance, system can also determine that who can get task；
The order of step S31 and step S32 is：First carry out step S31 translation system row single, carry out step S32 afterwards and rob
Single.
Preferably, the order of step S3 is further comprising the steps of：
The competition for orders of step S31：The price that translation system is selected according to translator allows translator carry out competition for orders；Meanwhile, translation system
According to rule set in advance, system can also determine that who can get task；
Step S32 translation system row is single：Translation system sends translation duties with charge free to alternate translation person according to the rule for setting；
The order of step S31 and step S32 is：Step S31 competition for orders is first carried out, and step S32 translation system row is single afterwards.
Preferably, the order of step S3 is further comprising the steps of：
Step S31 translation system row is single；Specifically refer to translation system translation duties are sent with charge free to alternative according to the rule for setting
Translator；
The benefit of above-mentioned different step S3 order is：Multiple selections can be provided for system or translator, can
The translation demand of user is made to be allocated to more suitable or effective translator such that it is able to more flexibly to carry out translation clothes
Business, increases translation efficiency and the enthusiasm of translator, while improving efficiency of service well.
It is further preferred that the language that the rule that translation system sets is translated as the hierarchy level according to translator, translator
Kind, the evaluation that user is serviced to translator before distribution task.
Preferably, the multimedia mode can be multimedia mode be voice, video, picture or communication text mode.
A kind of translation on line system based on mobile Internet, including with lower module：User side module 11, translator's module
12 and proxy program 13；
User side module 11, translates demand for the issue of receive user；User side module 11 also includes for and translates
The interface of member's exchange；
Translator's module 12, translates demand for the issue of receive user；Translator's module 12 also include for and user
The interface of exchange；
Proxy program 13, for interacting to the information between user side module 11 and translator's module 12, requirement etc.,
Analysis and record, proxy program are realized using cloud,
The benefit that proxy program is realized using cloud is：The burden of single-point scheduling can be avoided and avoid single-point event
Barrier；Improve the efficiency of translation.
Preferably, proxy program 13 also includes：
Bill, single module 131 is robbed, for demand is translated in the issue from 11 receive user of user side module, according to certain
Rule the form that demand is converted into order is sent to translator's module 12, and record the related competition for orders information of translator；
Interactive module 132, refers to the communication way between user and translator for management and control；
Logging modle 133, for carrying out the recording in translation data record, translation content record and translation process；And
While the information to being recorded can carry out statistical analysis；
Evaluation, accounting module 134, calculate, to the evaluation of translator, according to evaluation result, the valency that translates for carrying out user
Lattice.
Preferably, interactive module 132, set up the multimedia communication way of both sides by Real-time Communication Technology.
Preferably, logging modle 133, the statistical analysis for carrying out is：
Translation data record；The translation data of translator and the CSAT of correlation are recorded automatically, so as to sum up
The field is good at by translator, and reasonably recommended to client based on this；
Translation content record；By speech recognition technology, the vocabulary occurred during recording both sides' talk and phrase, and
Translation database is rolled up, is referred to for translator；
Process is recorded；Automatically translation process is recorded, using the reference ensured as translation quality.
The present invention has advantages below：
1st, improve the Consumer's Experience of translation on line, accurately translation service is provided.The service quality of human translation will be much
Better than machine translation, while multimedia translation form can tackle various translation scenes, be conducive to client and translator rapid
Link up the intention with accurate understanding other side.
2nd, due to the effectively utilizes to translator's time, the cost of word translation can be reduced.Translator can utilize work
The free time offer translation service of work, translation service i.e. releasable translator after terminating, accomplishes Wu any waste.
3rd, possesses the ability of quality assurance afterwards, translation system can be recorded to service process, for entering afterwards
Row service quality is checked.
4th, timely induction and conclusion, record and analysis can be carried out to the content of real time translation, by necessary statistical
Analysis process to the file that just in translated document or later will translate reference or reference function are provided.So as to effectively raise
Translation efficiency and quality.
5th, multiple selections can be provided for system or translator, the translation demand of user can be made to more suitable or
Effectively translator is allocated such that it is able to more flexibly carry out translation service, increases translation efficiency and the product of translator
Polarity, while improve efficiency of service well.
Description of the drawings
A kind of flow chart of the translation on line method based on mobile Internet of Fig. 1 present invention.
A kind of one of process step figure of translation on line method based on mobile Internet of Fig. 2 present invention.
The two of a kind of process step figure of the translation on line method based on mobile Internet of Fig. 3 present invention.
A kind of translation on line system module figure based on mobile Internet of Fig. 4 present invention.
A kind of translation on line system sub-modules figure based on mobile Internet of Fig. 5 present invention.
Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present application, the technical scheme in the embodiment of the present application is carried out clear, complete
Site preparation is described, it is clear that described embodiment is only some embodiments of the present application, rather than whole embodiments.It is based on
Embodiment in the application, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made
Embodiment, belongs to the scope of the application protection.
The present invention seeks to using the mobile terminal software based on mobile Internet, (mobile terminal software here can be
The app software of the prepackages such as mobile phone, panel computer) as the means for translating access, by United Dispatching, can be with the mould of bill competition for orders
Formula is completed to turn over by multimedia mode (voice, video, picture, word) coordinating to translate party in request and translation service provider
Translate the communication of personnel and client.
As shown in a kind of flow chart based on the translation on line method of mobile Internet of Fig. 1 present invention, comprise the following steps：
The translation request that step S1 receive user is issued；
Step S2 is sent to translator by request is translated；
The order of step S3；
Step S4 carries out translation service；
The on-hook of step S5；
Step S6 service quality confirms；
The charging of step S7.
Step S8 terminates.
Next above-mentioned steps are specifically introduced and are illustrated.
The translation request that step S1 receive user is issued.Specifically refer to translation system receive user (having the people of translation demand)
Issue translation demand.Indicate the content of translation in translation demand, at the same can also indicate in demand be ready to undertake price,
The time requirement of translation, quality requirement etc..
Specifically, the translation request that step S1 receive user is issued can be the instant request of user, or user
Set subscription time；Such benefit is the mobile type that can increase translation, and being available for user carries out multiple choices.
Step S2 is sent to translator by request is translated；.Specifically refer to translation system to issue the demand information of user
On one demand plate, translator's (translator here refers to translator registered in advance) browses user's issue in abovementioned steps and turns over
Translate demand.
Step S2 is sent to translator by request is translated, and comprises the following steps：
Step S21 translator signs in translation system, arbitrarily registers the service time of oneself；
When translator is in running order, translation system is sent to translator by request is translated to step S22；
Such benefit is：The mobile type of translation can be increased, be available for translator carried out according to the working condition of oneself many
Plant and select.
The order of step S3；Specifically refer to allow translator to receive according to translation system default rule or choose translation duties
Process.
Order process is comprised the following steps：
Preferably, the order of step S3 is further comprising the steps of：
Step S31 translation system row is single：Translation system sends translation duties with charge free to alternate translation person according to the rule for setting；
The competition for orders of step S32：The price that translation system is selected according to translator allows translator carry out competition for orders；Meanwhile, translation system
According to rule set in advance, system can also determine that who can get task；
The order of step S31 and step S32 is：First carry out step S31 translation system row single, carry out step S32 afterwards and rob
Single.
Preferably, the order of step S3 is further comprising the steps of：
The competition for orders of step S31：The price that translation system is selected according to translator allows translator carry out competition for orders；Meanwhile, translation system
According to rule set in advance, system can also determine that who can get task；
Step S32 translation system row is single：Translation system sends translation duties with charge free to alternate translation person according to the rule for setting；
The order of step S31 and step S32 is：Step S31 competition for orders is first carried out, and step S32 translation system row is single afterwards.
Preferably, the order of step S3 is further comprising the steps of：
Step S31 translation system row is single；Specifically refer to translation system translation duties are sent with charge free to alternative according to the rule for setting
Translator；
Step S31 translation system row is single, specifically refers to translation system and sends translation duties with charge free to alternative according to the rule for setting
Translator；
The competition for orders of step S32：Specifically referring to translation system allows translator carry out competition for orders according to the price of translator's selection；With
When, according to rule set in advance, translation system can also determine that who can get task；
The rule that translation system sets can be translated according to the hierarchy level of translator, translator languages, use before
Family is to the distribution task such as evaluation that translator services.
It should be noted that：Concrete operations in step S31 and step S32 are not fixing sequencing, not yet
It is must all have.According to circumstances could be arranged to preferably to carry out the single step of translation system row, the step of carry out competition for orders afterwards；Or
Person is set to the step of preferably carrying out competition for orders, carries out the single step of translation system row on the premise of without translator's competition for orders again；
Or the only single step of translation system row is set to, that does not allow for translator's competition for orders.
Step S4 carries out translation service；
Carry out translation service process to comprise the following steps：
Step S41 sets up connection；Specifically refer to the multimedia communication that translation system sets up both sides by Real-time Communication Technology
Mode, translator start to provide translation service.Here multimedia mode can be voice, video, picture, the communication side such as word
Formula.Instant translation is asked, system sets up the connection of both sides immediately；For reservation translation request, after subscription time is arrived
The connection of both sides is just set up；
Step S42 data record；Specifically some significant datas in translation process are carried out being recorded and stored in system
In.It comprises the steps again：
Step S421 translates data record；Specifically translation system can record translation data and the correlation of translator automatically
CSAT, so as to sum up the field is good at by translator, and reasonably recommended to client based on this.
Step S422 translates content record；Specifically translation system passes through speech recognition technology, record both sides' talk process
The vocabulary of middle appearance and phrase, and translation database is rolled up, refer to for translator.
Step S43 process is recorded；Specifically translation system is recorded to translation process automatically, using as when quality protect
The reference of card.
The on-hook of step S5；I.e. translator completes translation task and is sent to user.
Step S6 service quality confirms；The translation duties that user is completed according to translator, the content and quality to translating are entered
Row confirms and evaluates.
The charging of step S7；Specifically expense calculating is carried out according to the price of agreement in advance, the quantity of translation and quality etc..
Step S8 terminates.
Corresponding with said method embodiment, the application also provides a kind of translation on line system based on mobile Internet,
The translation on line system adopt based on mobile Internet as translation access means, by United Dispatching, can using bill,
The pattern of competition for orders coordinating to translate party in request and translation service provider, by multimedia mode (voice, video, picture, text
Word) complete the communication of translator and client.As a kind of translation on line system module figure based on mobile Internet of Fig. 4 present invention
Shown, as shown in Figure 4, including with lower module：User side module 11, translator's module 12 and proxy program 13.
Wherein, user side module 11, translate demand for the issue of receive user.Require comprising user in translation demand
Various information, all contents if desired for translation, the price for being ready to undertake, the time requirement of translation, quality requirement etc..User side
Module 11, also includes the interface for exchanging with translator.
Translator's module 12, translates demand for the issue of receive user.Also include the interface for exchanging with user.
Proxy program 13, is of paramount importance module, for the letter between user side module 11 and translator's module 12
Breath, requirement etc. are interacted, analyze and are recorded.Proxy program is realized using cloud.Here cloud is present skill
In art, general technological means, is not just described in detail here.
The benefit that proxy program is realized using cloud is：The burden of single-point scheduling can be avoided and avoid single-point event
Barrier；Improve the efficiency of translation.
Proxy program 13 also includes the submodule of correlation function, and such as Fig. 5 present invention is a kind of based on the online of mobile Internet
Shown in translation system submodule figure.Proxy program 13 also includes bill, robs single module 131；Interactive module 132；Logging modle 133
And evaluation, accounting module 134.It is emphasized that proxy program 13 includes but is not limited to above-mentioned module.
Wherein, bill, rob single module 131, for from 11 receive user of user side module issue translate demand, according to
The form that demand is converted into order is sent to translator's module 12 by certain rule, and records the related competition for orders letter of translator
Breath.
Meanwhile, bill, rob single module 131, when Order splitting is carried out, United Dispatching is carried out to translator.The need of client
The line duration of summation translator, is dispatched by systematic unity, and the dimension of scheduling includes the preference of client, the nationality of client, translation
The nationality of member, the speciality of translator, busy degree of translator etc., all factors of summary carry out intelligent allocation, it is ensured that visitor
Family demand meet ratio.While which Scheduling factors client can also flexibly select preferential, carry out dynamic change scheduling strategy.
Interactive module 132, refers to the communication way between user and translator for management and control.Mainly by real time
The communication technology sets up the multimedia communication way of both sides.Here multimedia mode can be voice, video, picture, word etc.
Communication way.Can be linked up and be interacted based on existing instant chat or communication software or instrument.
Logging modle 133, for carrying out recording in translation data record, translation content record and translation process etc..
And while the information to being recorded can carry out certain statistical analysis.
Here statistical analysis can be for (as mentioned before)：
Translation data record；The translation data of translator and the CSAT of correlation are recorded automatically, so as to sum up
The field is good at by translator, and reasonably recommended to client based on this.
Translation content record；By speech recognition technology, the vocabulary occurred during recording both sides' talk and phrase, and
Translation database is rolled up, is referred to for translator.
Process is recorded；Automatically translation process is recorded, using the reference ensured as translation quality.
Evaluation, accounting module 134, calculate, to the evaluation of translator, according to evaluation result, the valency that translates for carrying out user
Lattice.
Compared with prior art, it is an advantage of the invention that：
1st, improve the Consumer's Experience of translation on line, accurately translation service is provided.The service quality of human translation will be much
Better than machine translation, while multimedia translation form can tackle various translation scenes, be conducive to client and translator rapid
Link up the intention with accurate understanding other side.
2nd, due to the effectively utilizes to translator's time, the cost of word translation can be reduced.Translator can utilize work
The free time offer translation service of work, translation service i.e. releasable translator after terminating, accomplishes Wu any waste.
3rd, possesses the ability of quality assurance afterwards, translation system can be recorded to service process, for entering afterwards
Row service quality is checked.
4th, timely induction and conclusion, record and analysis can be carried out to the content of real time translation, by necessary statistical
Analysis process to the file that just in translated document or later will translate reference or reference function are provided.So as to effectively raise
Translation efficiency and quality.
5th, multiple selections can be provided for system or translator, the translation demand of user can be made to more suitable or
Effectively translator is allocated such that it is able to more flexibly carry out translation service, increases translation efficiency and the product of translator
Polarity, while improve efficiency of service well.
Claims (10)
1. a kind of translation on line method based on mobile Internet, comprises the following steps：
The translation request that step S1 receive user is issued：Receive user issue translation request be user instant request or
It is that user sets subscription time；
Step S2 is sent to translator by request is translated；
Step S2 is comprised the following steps：
Step S21 translator signs in system in advance, arbitrarily registers the service time of oneself；
Translation request is sent to translator when translator is in running order by step S22；
The order of step S3：Translation system allows translator to receive according to default rule or chooses translation duties；
Step S4 carries out translation service；
Step S4 carries out translation service process and comprises the following steps：
Step S41 sets up connection：Translation system sets up the multimedia communication way of both sides by Real-time Communication Technology, and translator opens
Begin to provide translation service；Instant translation is asked, system sets up the connection of both sides immediately；For reservation translation request, pre-
Make an appointment and just set up the connection of both sides later；
Step S42 data record：Some significant datas in translation process are carried out being recorded and stored in system；
Step S42 data record；Step S42 comprises the steps again：
Step S421 translates data record：Translation system can record the translation data of translator and the customer satisfaction of correlation automatically
Degree, is summed up the field is good at by translator, and is reasonably recommended to client based on this；
Step S422 translates content record：Translation system passes through speech recognition technology, the word occurred during recording both sides' talk
Converge and phrase, and translation database is rolled up, refer to for translator；
Step S43 process is recorded：Translation system is recorded to translation process automatically, using as when quality assurance reference；
The on-hook of step S5；
Step S6 service quality confirms；
The charging of step S7；
Step S8 terminates.
2. a kind of translation on line method based on mobile Internet as claimed in claim 1, it is characterised in that：Step S3
Order is further comprising the steps of：
Step S31 translation system row is single：Translation system sends translation duties with charge free to alternate translation person according to the rule for setting；
The competition for orders of step S32：The price that translation system is selected according to translator allows translator carry out competition for orders；Meanwhile, translation system is also
Can determine that who can get task according to rule set in advance；
The order of step S31 and step S32 is：First carry out step S31 translation system row single, carry out the competition for orders of step S32 afterwards.
3. a kind of translation on line method based on mobile Internet as claimed in claim 1, it is characterised in that：Step S3
Order is further comprising the steps of：
The competition for orders of step S31：The price that translation system is selected according to translator allows translator carry out competition for orders；Meanwhile, translation system is also
Can determine that who can get task according to rule set in advance；
Step S32 translation system row is single：Translation system sends translation duties with charge free to alternate translation person according to the rule for setting；
The order of step S31 and step S32 is：Step S31 competition for orders is first carried out, and step S32 translation system row is single afterwards.
4. a kind of translation on line method based on mobile Internet as claimed in claim 1, it is characterised in that：Step S3
Order is further comprising the steps of：
Step S31 translation system row is single：Translation system sends translation duties with charge free to alternate translation person according to the rule for setting.
5. a kind of translation on line method based on mobile Internet as claimed in claim 1, it is characterised in that：The translation system
The rule that sets of system as the hierarchy level according to translator, the languages of translator's translation, before user translator's service is commented
Valency distributes task.
6. a kind of translation on line method based on mobile Internet as claimed in claim 1, it is characterised in that：The multimedia
Mode is voice, video, picture or communication text mode.
7. a kind of translation on line system based on mobile Internet, it is characterised in that：Including with lower module：
User side module 11, translates demand for the issue of receive user；User side module 11 is also included for handing over translator
The interface of stream；
Translator's module 12, translates demand for the issue of receive user；Translator's module 12 is also included for exchanging with user
Interface；
Proxy program 13, for the information between user side module 11 and translator's module 12, require interact, analyze with
And record；Proxy program is realized using cloud.
8. a kind of translation on line system based on mobile Internet as claimed in claim 7, it is characterised in that：
Proxy program 13 also includes：
Bill, single module 131 is robbed, for demand is translated in the issue from 11 receive user of user side module, according to certain rule
The form for then demand being converted into order is sent to translator's module 12, and records the related competition for orders information of translator；
Interactive module 132, refers to the communication way between user and translator for management and control；
Logging modle 133, for carrying out the recording in translation data record, translation content record and translation process；And simultaneously
Information to being recorded can carry out statistical analysis；
Evaluation, accounting module 134, calculate, to the evaluation of translator, according to evaluation result, the price that translates for carrying out user.
9. a kind of translation on line system based on mobile Internet as claimed in claim 8, it is characterised in that：Interactive module
The 132 multimedia communication way for setting up both sides by Real-time Communication Technology.
10. a kind of translation on line system based on mobile Internet as claimed in claim 8, it is characterised in that：
The logging modle 133, the statistical analysis for carrying out is：
Translation data record；The translation data of translator and the CSAT of correlation are recorded automatically, so as to sum up translation
The field is good at by member, and reasonably recommended to client based on this；
Translation content record；By speech recognition technology, the vocabulary occurred during recording both sides' talk and phrase, and accumulate
Become translation database, refer to for translator；
Process is recorded；Automatically translation process is recorded, using the reference ensured as translation quality.
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