CN106155276A - A kind of method and device of response service - Google Patents
A kind of method and device of response service Download PDFInfo
- Publication number
- CN106155276A CN106155276A CN201510135201.7A CN201510135201A CN106155276A CN 106155276 A CN106155276 A CN 106155276A CN 201510135201 A CN201510135201 A CN 201510135201A CN 106155276 A CN106155276 A CN 106155276A
- Authority
- CN
- China
- Prior art keywords
- behavior
- user
- service
- sample
- matching
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 27
- 230000004044 response Effects 0.000 title claims abstract description 17
- 230000006399 behavior Effects 0.000 claims description 179
- 230000033001 locomotion Effects 0.000 claims description 29
- 238000012544 monitoring process Methods 0.000 claims description 25
- 230000003542 behavioural effect Effects 0.000 claims 1
- 230000009471 action Effects 0.000 abstract description 14
- 238000005516 engineering process Methods 0.000 abstract description 2
- 238000010295 mobile communication Methods 0.000 abstract description 2
- 230000004899 motility Effects 0.000 abstract 1
- 238000010586 diagram Methods 0.000 description 11
- 230000001133 acceleration Effects 0.000 description 9
- 230000008859 change Effects 0.000 description 9
- 238000004590 computer program Methods 0.000 description 7
- 238000012986 modification Methods 0.000 description 5
- 230000004048 modification Effects 0.000 description 5
- 230000006870 function Effects 0.000 description 4
- 230000008569 process Effects 0.000 description 4
- 238000012545 processing Methods 0.000 description 4
- 239000000284 extract Substances 0.000 description 2
- 230000005484 gravity Effects 0.000 description 2
- 230000001960 triggered effect Effects 0.000 description 2
- 230000004075 alteration Effects 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
Landscapes
- User Interface Of Digital Computer (AREA)
Abstract
The application relates to mobile communication technology, method and device particularly to a kind of response service, in order to improve user operation efficiency, the method is: user terminal is when the business receiving business opposite end uses request, the action parameter of user is monitored, and use request to respond business based on the feedback system that corresponding this action parameter is default, so, user is when being not easy to use request directly in response to business, can be responded rapidly by this kind of mode, i.e. save response time, improve the operating efficiency of user, traffic lost is not resulted in yet, simultaneously, owing to different feedback systems can be selected according to different action parameters, also feedback motility is substantially increased, improve the service performance of user terminal further.
Description
Technical Field
The present application relates to mobile communication technologies, and in particular, to a method and an apparatus for responding to a service.
Background
With the popularization of mobile terminals, various mobile services are rapidly developed, and the dependence of users on the mobile terminals is increased day by day. In daily life, users often need to use various mobile services, such as a call service, an audio service, a call service, and the like. However, due to the personal reasons of users, mobile services are not always convenient to use; for example, being in a meeting, being reviewing material, being in some motion … …, etc.; therefore, the user needs to reply to the service peer to notify the service peer of the current state of the user.
In the prior art, no effective and accurate method is available for notifying the opposite service terminal in the shortest time.
For example: when a user receives an incoming call, the user is just in motion and inconvenient to answer the call, but the user needs to stop motion temporarily, check a screen and press a 'reject' button to reject to answer the incoming call.
Obviously, the operation steps in this way are very complicated, which greatly reduces the user operation efficiency and also reduces the service performance of the user terminal.
Disclosure of Invention
The embodiment of the application provides a method and a device for responding to a service, which are used for improving the operation efficiency of a user and improving the service performance of a user terminal.
The embodiment of the application provides the following specific technical scheme:
a method of responding to a service, comprising:
when a service use request sent by a service opposite terminal is received, behavior monitoring is carried out on a user, and behavior parameters of the user are obtained;
matching the behavior parameters with a preset behavior sample set to obtain a matching result, wherein the behavior sample is a data sample for describing non-touch screen user behaviors;
and when the behavior parameters are successfully matched with any behavior sample according to the matching result, acquiring a preset feedback mode corresponding to any behavior sample, and executing the feedback mode.
Therefore, when the user terminal receives the service use request of the service opposite terminal, the corresponding feedback mode can be selected to respond to the service use request based on the action parameters of the user, so that the user can rapidly respond in the mode when the user does not conveniently and directly respond to the service use request, the response time is saved, the operation efficiency of the user is improved, the service loss is avoided, meanwhile, different feedback modes can be selected according to different action parameters, the feedback flexibility is greatly improved, and the service performance of the user terminal is further improved.
After receiving the service usage request, before acquiring the behavior parameters of the user, further comprising:
and detecting whether the service use request carries a set priority identifier or not, and judging that the subsequent matching operation can be executed when the priority identifier does not exist.
Further comprising:
and when the priority identification is determined to exist, service prompt is directly carried out on the user.
When a service use request sent by a service opposite terminal is received, behavior monitoring is carried out on a user, and behavior parameters of the user are obtained, wherein the behavior monitoring comprises the following steps:
when a service use request sent by a service opposite terminal is received, voice of a user is collected through an audio collector, a voice keyword input by the user is obtained, and the voice keyword is used as a behavior parameter of the user;
or,
when a service use request sent by a service opposite terminal is received, the motion state of a user is monitored through a sensor, the motion parameter of the user is obtained, and the motion parameter is used as the behavior parameter of the user.
Determining that the behavior parameter is successfully matched with any behavior sample according to the matching result, wherein the method comprises the following steps:
determining that the matching is successful when the similarity between the behavior parameter and any behavior sample reaches a set threshold value based on the matching result; or
And determining that the matching is successful when the behavior parameters are completely consistent with any behavior sample based on the matching result.
Obtaining a preset feedback mode corresponding to any behavior sample, and executing the feedback mode, wherein the feedback mode comprises the following steps:
refusing to accept the service using request, acquiring a preset feedback mode corresponding to any behavior sample, and notifying the service opposite terminal of specified information content based on the feedback mode.
Notifying the service opposite terminal of the specified information content based on the feedback mode, which comprises the following steps:
based on the feedback mode, acquiring corresponding information content by combining the behavior parameters represented by any behavior sample, or constructing corresponding information content;
and informing the information content to the service opposite terminal.
An apparatus for responding to a service, comprising:
the monitoring unit is used for monitoring the behavior of the user and acquiring the behavior parameters of the user when receiving a service use request sent by a service opposite terminal;
the matching unit is used for matching the behavior parameters with a preset behavior sample set to obtain a matching result, wherein the behavior sample is a data sample used for describing non-touch screen user behaviors;
and the response unit is used for acquiring a preset feedback mode corresponding to any behavior sample and executing the feedback mode when the behavior parameters are successfully matched with any behavior sample according to the matching result.
Therefore, when the user terminal receives the service use request of the service opposite terminal, the corresponding feedback mode can be selected to respond to the service use request based on the action parameters of the user, so that the user can rapidly respond in the mode when the user does not conveniently and directly respond to the service use request, the response time is saved, the operation efficiency of the user is improved, the service loss is avoided, meanwhile, different feedback modes can be selected according to different action parameters, the feedback flexibility is greatly improved, and the service performance of the user terminal is further improved.
After receiving the service usage request, before obtaining the behavior parameters of the user, the monitoring unit is further configured to:
and detecting whether the service use request carries a set priority identifier or not, and judging that the subsequent matching operation can be executed when the priority identifier does not exist.
The monitoring unit is further configured to:
and when the priority identification is determined to exist, service prompt is directly carried out on the user.
When a service use request sent by a service opposite terminal is received, behavior monitoring is carried out on a user, and when behavior parameters of the user are acquired, the monitoring unit is used for:
when a service use request sent by a service opposite terminal is received, voice of a user is collected through an audio collector, a voice keyword input by the user is obtained, and the voice keyword is used as a behavior parameter of the user;
or,
when a service use request sent by a service opposite terminal is received, the motion state of a user is monitored through a sensor, the motion parameter of the user is obtained, and the motion parameter is used as the behavior parameter of the user.
When it is determined according to the matching result that the behavior parameter is successfully matched with any behavior sample, the matching unit is configured to:
determining that the matching is successful when the similarity between the behavior parameter and any behavior sample reaches a set threshold value based on the matching result; or
And determining that the matching is successful when the behavior parameters are completely consistent with any behavior sample based on the matching result.
Acquiring a preset feedback mode corresponding to any behavior sample, and when the feedback mode is executed to respond to the service use request, the response unit is configured to:
refusing to accept the service using request, acquiring a preset feedback mode corresponding to any behavior sample, and notifying the service opposite terminal of specified information content based on the feedback mode.
When notifying the specified information content to the service opposite terminal based on the feedback mode, the response unit is configured to:
based on the feedback mode, acquiring corresponding information content by combining the behavior parameters represented by any behavior sample, or constructing corresponding information content;
and informing the information content to the service opposite terminal.
Drawings
Fig. 1 is a flowchart illustrating a process of a user terminal responding to a service in an embodiment of the present application;
FIG. 2 is a diagram illustrating a user terminal setting action parameter and a feedback method in an embodiment of the present application;
FIG. 3 is a schematic diagram of an operation interface when a user terminal receives an incoming call in the embodiment of the present application;
fig. 4 is a schematic structural diagram of a user terminal in an embodiment of the present application.
Detailed Description
Preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings.
Optionally, in this embodiment of the application, the user terminal may collect specified user behaviors according to a user instruction, extract feature parameters based on each collected user behavior, and use the feature parameters as behavior samples of corresponding user behaviors, then collect the behavior samples of various user behaviors, and generate a behavior sample set, for example, collect acceleration, shaking direction, and the like generated when a user shakes a mobile phone, collect a gravity change value generated when the user turns over the mobile phone, and collect voice, fingerprint, and the like generated behavior samples of the user, or actively enter corresponding behavior samples and set a corresponding feedback mode by the user, where the entered behavior samples may be voice, motions, gestures, and the like, which are not exemplified one by one.
Certainly, the behavior sample set is not fixed and unchangeable, and the user can collect new user behaviors through the user terminal at any time according to the use requirement and the use habit of the user to generate new behavior samples, and the new behavior samples are added into the behavior sample set.
Referring to fig. 1, in the embodiment of the present application, a specific process of a user terminal responding to a service is as follows:
step 100: and when the user terminal receives a service use request sent by the service opposite terminal, the user terminal monitors the behavior of the user and acquires the behavior parameters of the user.
In the embodiment of the present application, the user terminal may include, but is not limited to: cell-phone, panel computer, intelligent wearing equipment etc..
Optionally, after receiving the service usage request of the service peer, the user terminal needs to further detect whether the received service usage request carries a set priority identifier before acquiring the behavior parameter of the user, determine that the priority identifier does not exist, and determine that subsequent matching operation can be performed.
This is because, if there is an emergency at the opposite end of the service and the user needs to be contacted immediately, the priority identifier for indicating the emergency state can be carried in the service usage request, so that when the user terminal detects the priority identifier in the service usage, the user is not monitored for the behavior, but is immediately notified to receive the service usage request, so as to prevent delaying the emergency.
For example, when the service opposite end has an emergency state, a specified character may be added to the service request, for example, the emergency flag bit in the message header is written as "1", "2", "3" … …, so that when the user terminal receives such a service request, an emergency prompt operation at a corresponding level may be triggered, for example, a voice is played to the user, or an emergency ring tone is played, or an emergency animation is played to prompt the user that the service opposite end has an emergency currently and needs to respond immediately.
Specifically, in the step 100, the ue may adopt, but is not limited to, any of the following manners:
the first mode is as follows: when receiving a service use request sent by a service opposite terminal, a user terminal collects the voice of a user through an audio collector to obtain a voice keyword input by the user, namely the obtained voice keyword is used as a behavior parameter of the user.
For example, if the behavior sample set by the user is a voice keyword, assuming that the behavior sample set by the user includes three keywords of "reject", "5 minutes", and "reply", when the user terminal receives an incoming call from the service opposite end, it is monitored that the voice output by the user is "reject answering", and is spoken after 5 minutes ", then the user terminal extracts the keyword" reject "and" 5 minutes "as the behavior parameter of the user.
The second way is: when receiving a service use request sent by a service opposite end, a user terminal monitors the motion state of a user through a sensor (such as an acceleration sensor, a gravity sensor and the like) to obtain the motion parameters of the user, namely, the obtained motion parameters are used as the behavior parameters of the user.
For example, the behavior sample set by the user is a motion acceleration change mode and a change time threshold within a specified time, and then, it is assumed that the behavior sample set by the user includes 3 types, specifically: the mobile phone behavior parameter is that the motion acceleration changes in two opposite directions within 1 second and the change frequency is 1 (corresponding to the user shaking the mobile phone once), "the operation acceleration changes in two opposite directions within 2 seconds and the change frequency is 2 (corresponding to the user shaking the mobile phone twice), and" the motion acceleration changes in two opposite directions within 3 seconds and the change frequency is 3 (corresponding to the user shaking the mobile phone three times), when the user terminal receives the incoming call of the opposite service end, the behavior of the user is monitored to be the mobile phone with one shaking, and then the behavior parameter is converted into the corresponding behavior parameter that the motion acceleration changes in two opposite directions within 1 second and the change frequency is 1, and the corresponding behavior parameter is used as the user.
Step 110: and the user terminal matches the obtained behavior parameters with a preset behavior sample set to obtain a matching result, wherein the behavior sample is a data sample for describing the non-touch screen type user behavior.
In practical applications, there are various matching methods that can be adopted.
For example, if the speech keyword of the user is obtained as the behavior parameter, the similarity between the behavior parameter and the behavior sample may be calculated, and if the similarity reaches a set threshold, it is determined that the matching is successful, because the user may forget some keywords, it is only necessary to speak most of the speech keywords instead of all the speech keywords.
For another example, if the motion parameters of the user are obtained as the behavior parameters, hash values of the behavior parameters and the behavior samples may be calculated respectively, and if the finally obtained hash values are consistent, it is determined that the matching is successful, because different behaviors may correspond to different feedback methods, and slight differences in the behaviors may cause erroneous determination, so the behaviors are preferably consistent to prevent the user from performing misoperation.
Step 120: and when the user terminal determines that the behavior parameters are successfully matched with any behavior sample according to the matching result, acquiring a preset feedback mode corresponding to any behavior sample, and executing the feedback mode.
Similarly to step 110, when the user terminal determines that the behavior parameter is successfully matched with any behavior sample according to the matching result, the following method may be adopted, but is not limited to:
the first mode is as follows: and the user terminal determines that the matching is successful when knowing that the similarity between the behavior parameters and any behavior sample reaches a set threshold value based on the obtained matching result.
For example, the user terminal uses the extracted voice keyword "reject +5 minutes" as the behavior parameter of the user, and the behavior sample is "reject +5 minutes + reply", and the similarity reaches 66.68%, and then it is determined that the matching is successful.
And the second method comprises the following steps: and when the user terminal knows that the behavior parameters are completely consistent with any behavior sample based on the obtained matching result, the user terminal determines that the matching is successful.
For another example, the user terminal monitors that the operation parameter of the user "the motion acceleration changes in two opposite directions within 1 second and the change frequency is 1" as the behavior parameter of the user, and the behavior sample "the motion acceleration changes in two opposite directions within 1 second and the change frequency is 1" and the two are completely consistent, it is determined that the matching is successful.
On the other hand, in practical application, corresponding feedback modes are respectively set for different behavior parameters, and are used for responding to a service use request, specifically, if the user terminal determines that matching is successful based on the matching result, the user terminal refuses to accept the service use request, obtains a preset feedback mode corresponding to any one behavior sample successfully matched, and notifies an opposite service end of specified information content (such as a refusing reason, a solution mode and the like) by using the feedback mode, and specifically, the notification can be performed by using a short message, instant messaging, a mail and the like.
Certainly, the feedback mode executed by the user terminal is not limited to the above-described several, the above-described process is only an example, and other application scenarios may be set by themselves according to actual requirements, for example, further, after the service opposite end is rejected, the service opposite end is not prompted, but a terminal user receiving the service use request is prompted, where the prompting mode may be divided into multiple modes, specifically, only a prompting content may be output, and the user actively triggers a corresponding service (the prompting mode is exemplified by one), for example, in a case where the user terminal rejects the service use request, the user may be prompted in an operation interface of the terminal user receiving the service use request that the user needs to reply to the service opposite end after a set duration (the duration may be set by the system default or by the user), and may further prompt when the set duration arrives; prompt content and a corresponding service shortcut triggering entry can be output, and the entry is actively triggered by a user to quickly execute the service (a prompt mode is shown as an example two); and when the set time length is reached, directly triggering and executing the corresponding service to the opposite service terminal. By analogy, various reply modes can be flexibly set, and are not described in detail herein.
The above embodiments are further described in detail below using a specific application scenario.
Referring to fig. 2, first, a sensing variable, such as "shake operation", is set, and the number of times of the sensing variable, such as "shake number", is set, that is, the user terminal adopts "shake operation + shake number" as the monitored action parameter.
Then, the correspondence between the action parameters and the feedback manner is set, for example, as shown in fig. 2, "shake 2 times" corresponds to notifying the business opposite end that "i do not answer the call at present, give you the call after 5 minutes", "shake 3 times" corresponds to notifying the business opposite end that "i do not answer the call at present, give you the call after 30 minutes", and so on. Of course, other corresponding relationships may be provided, and only these two conditions are described here as examples.
Then, referring to fig. 3, when another user makes an incoming call, the user may set a prompt about the "correspondence between action parameters and feedback modes" before seeing the prompt on the operation interface of the user terminal (of course, this content may not be displayed), and select a corresponding operation according to the current situation of the user. If the user terminal is shaken twice, the user terminal immediately rejects the incoming call of another user and sends a short message to the user, i.e. the user does not conveniently answer the call at present and gives you a call after 5 minutes.
Based on the above embodiment, referring to fig. 4, in an embodiment of the present invention, a user terminal includes: a monitoring unit 40, a matching unit 41 and a response unit 42, wherein,
the monitoring unit 40 is configured to perform behavior monitoring on the user when receiving a service use request sent by a service opposite end, and acquire a behavior parameter of the user;
the matching unit 41 is configured to match the behavior parameters with a preset behavior sample set to obtain a matching result, where the behavior sample is a data sample used for describing a non-touch-screen user behavior;
and the response unit 42 is configured to, when it is determined that the behavior parameter is successfully matched with any behavior sample according to the matching result, obtain a preset feedback mode corresponding to any behavior sample, and execute the feedback mode.
After receiving the service usage request, before obtaining the behavior parameters of the user, the monitoring unit 40 is further configured to:
and detecting whether the service use request carries a set priority identifier, and judging that the subsequent matching operation can be executed when the priority identifier does not exist.
The monitoring unit 40 is further configured to:
and when the priority identification is determined to exist, service prompt is directly carried out on the user.
When receiving a service use request sent by a service opposite end, performing behavior monitoring on a user, and when acquiring a behavior parameter of the user, the monitoring unit 40 is configured to:
when a service use request sent by a service opposite terminal is received, voice of a user is collected through an audio collector, a voice keyword input by the user is obtained, and the voice keyword is used as a behavior parameter of the user;
or,
when a service use request sent by a service opposite terminal is received, the motion state of a user is monitored through a sensor, the motion parameters of the user are obtained, and the motion parameters are used as the behavior parameters of the user.
When it is determined that the behavior parameter is successfully matched with any behavior sample according to the matching result, the matching unit 41 is configured to:
determining that the matching is successful when the similarity of the behavior parameters and any behavior sample reaches a set threshold value based on the matching result; or
And determining that the matching is successful when the behavior parameters are completely consistent with any behavior sample based on the matching result.
When a preset feedback mode corresponding to any behavior sample is obtained and the feedback mode is executed to respond to the service use request, the response unit 42 is configured to:
refusing to accept the service using request, obtaining a preset feedback mode corresponding to any behavior sample, and notifying a service opposite terminal of specified information content based on the feedback mode.
Further, when notifying the specified information content to the service peer based on the feedback manner, the response unit 42 is configured to:
based on the feedback mode, acquiring corresponding information content by combining the behavior parameters represented by any behavior sample, or constructing corresponding information content;
and informing the service opposite terminal of the information content.
In the embodiment of the application, when the user terminal receives the service use request of the service opposite terminal, the action parameter of the user is monitored, and the service use request is responded based on the feedback mode preset corresponding to the action parameter, so that the user can rapidly respond in the mode when not being convenient to directly respond to the service use request, namely, the response time is saved, the operation efficiency of the user is improved, service loss can not be caused, meanwhile, different feedback modes can be selected according to different action parameters, the feedback flexibility is greatly improved, and the service performance of the user terminal is further improved.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While the preferred embodiments of the present application have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all alterations and modifications as fall within the scope of the application.
It will be apparent to those skilled in the art that various changes and modifications may be made in the embodiments of the present application without departing from the spirit and scope of the embodiments of the present application. Thus, if such modifications and variations of the embodiments of the present application fall within the scope of the claims of the present application and their equivalents, the present application is also intended to encompass such modifications and variations.
Claims (14)
1. A method for responding to a service, comprising:
when a service use request sent by a service opposite terminal is received, behavior monitoring is carried out on a user, and behavior parameters of the user are obtained;
matching the behavior parameters with a preset behavior sample set to obtain a matching result, wherein the behavior sample is a data sample for describing non-touch screen user behaviors;
and when the behavior parameters are successfully matched with any behavior sample according to the matching result, acquiring a preset feedback mode corresponding to any behavior sample, and executing the feedback mode.
2. The method of claim 1, wherein after receiving the service usage request, prior to obtaining behavior parameters of a user, further comprising:
and detecting whether the service use request carries a set priority identifier or not, and judging that the subsequent matching operation can be executed when the priority identifier does not exist.
3. The method of claim 2, further comprising:
and when the priority identification is determined to exist, service prompt is directly carried out on the user.
4. The method of claim 1, wherein when receiving a service use request sent by a service opposite end, performing behavior monitoring on a user to obtain a behavior parameter of the user comprises:
when a service use request sent by a service opposite terminal is received, voice of a user is collected through an audio collector, a voice keyword input by the user is obtained, and the voice keyword is used as a behavior parameter of the user;
or,
when a service use request sent by a service opposite terminal is received, the motion state of a user is monitored through a sensor, the motion parameter of the user is obtained, and the motion parameter is used as the behavior parameter of the user.
5. The method of any one of claims 1-4, wherein determining that the behavior parameter matches any behavior sample successfully based on the match results comprises:
determining that the matching is successful when the similarity between the behavior parameter and any behavior sample reaches a set threshold value based on the matching result; or
And determining that the matching is successful when the behavior parameters are completely consistent with any behavior sample based on the matching result.
6. The method according to any one of claims 1 to 4, wherein obtaining a preset feedback mode corresponding to any one of the behavior samples and executing the feedback mode comprises:
refusing to accept the service using request, acquiring a preset feedback mode corresponding to any behavior sample, and notifying the service opposite terminal of specified information content based on the feedback mode.
7. The method of claim 6, wherein notifying the service peer of the specified information content based on the feedback manner comprises:
based on the feedback mode, acquiring corresponding information content by combining the behavior parameters represented by any behavior sample, or constructing corresponding information content;
and informing the information content to the service opposite terminal.
8. An apparatus for responding to a service, comprising:
the monitoring unit is used for monitoring the behavior of the user and acquiring the behavior parameters of the user when receiving a service use request sent by a service opposite terminal;
the matching unit is used for matching the behavior parameters with a preset behavior sample set to obtain a matching result, wherein the behavior sample is a data sample used for describing non-touch screen user behaviors;
and the response unit is used for acquiring a preset feedback mode corresponding to any behavior sample and executing the feedback mode when the behavior parameters are successfully matched with any behavior sample according to the matching result.
9. The apparatus of claim 8, wherein after receiving the service usage request, prior to obtaining behavioral parameters of a user, the monitoring unit is further configured to:
and detecting whether the service use request carries a set priority identifier or not, and judging that the subsequent matching operation can be executed when the priority identifier does not exist.
10. The apparatus of claim 9, wherein the monitoring unit is further to:
and when the priority identification is determined to exist, service prompt is directly carried out on the user.
11. The apparatus of claim 8, wherein when receiving a service usage request sent by a service peer, the monitoring unit is configured to perform behavior monitoring on the user, and when acquiring a behavior parameter of the user, the monitoring unit is configured to:
when a service use request sent by a service opposite terminal is received, voice of a user is collected through an audio collector, a voice keyword input by the user is obtained, and the voice keyword is used as a behavior parameter of the user;
or,
when a service use request sent by a service opposite terminal is received, the motion state of a user is monitored through a sensor, the motion parameter of the user is obtained, and the motion parameter is used as the behavior parameter of the user.
12. The apparatus according to any one of claims 8 to 11, wherein when it is determined that the matching of the behavior parameter with any behavior sample is successful according to the matching result, the matching unit is configured to:
determining that the matching is successful when the similarity between the behavior parameter and any behavior sample reaches a set threshold value based on the matching result; or
And determining that the matching is successful when the behavior parameters are completely consistent with any behavior sample based on the matching result.
13. The apparatus according to any one of claims 8 to 11, wherein when a preset feedback manner corresponding to any one of the behavior samples is obtained and the feedback manner is executed to respond to the service usage request, the response unit is configured to:
refusing to accept the service using request, acquiring a preset feedback mode corresponding to any behavior sample, and notifying the service opposite terminal of specified information content based on the feedback mode.
14. The apparatus as claimed in claim 6, wherein when notifying the service peer of the specified information content based on the feedback manner, the response unit is configured to:
based on the feedback mode, acquiring corresponding information content by combining the behavior parameters represented by any behavior sample, or constructing corresponding information content;
and informing the information content to the service opposite terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510135201.7A CN106155276A (en) | 2015-03-25 | 2015-03-25 | A kind of method and device of response service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510135201.7A CN106155276A (en) | 2015-03-25 | 2015-03-25 | A kind of method and device of response service |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106155276A true CN106155276A (en) | 2016-11-23 |
Family
ID=57340065
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510135201.7A Pending CN106155276A (en) | 2015-03-25 | 2015-03-25 | A kind of method and device of response service |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106155276A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110728243A (en) * | 2019-10-15 | 2020-01-24 | 上海云从企业发展有限公司 | Business management method, system, equipment and medium for right classification |
Citations (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101155363A (en) * | 2006-09-30 | 2008-04-02 | 海尔集团公司 | Method and apparatus for implementing mobile phone control by action induction |
| CN101415041A (en) * | 2007-10-17 | 2009-04-22 | Tcl天一移动通信（深圳）有限公司 | Method for automatically refusing incoming call |
| CN101588297A (en) * | 2009-06-23 | 2009-11-25 | 华为技术有限公司 | Service packet processing method, service packet processing device and network system |
| CN101616502A (en) * | 2009-07-17 | 2009-12-30 | 青岛海信移动通信技术股份有限公司 | The method and the wireless Internet card of a kind of incoming call and calling control and transmitting-receiving short message |
| CN101931678A (en) * | 2009-06-22 | 2010-12-29 | 深圳市同洲电子股份有限公司 | Mobile phone capable of fast processing call and method thereof |
| CN102017669A (en) * | 2008-05-07 | 2011-04-13 | 高通股份有限公司 | System, apparatus and method to enable mobile stations to identify calls based on predetermined values set in a call header |
| US8161496B2 (en) * | 2007-07-31 | 2012-04-17 | Microsoft Corporation | Positive and negative event-based testing |
| CN102611793A (en) * | 2012-03-07 | 2012-07-25 | 惠州Tcl移动通信有限公司 | Mobile terminal and short message and incoming call processing method thereof |
| CN103645845A (en) * | 2013-11-22 | 2014-03-19 | 华为终端有限公司 | Knocking control method and terminal |
-
2015
- 2015-03-25 CN CN201510135201.7A patent/CN106155276A/en active Pending
Patent Citations (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101155363A (en) * | 2006-09-30 | 2008-04-02 | 海尔集团公司 | Method and apparatus for implementing mobile phone control by action induction |
| US8161496B2 (en) * | 2007-07-31 | 2012-04-17 | Microsoft Corporation | Positive and negative event-based testing |
| CN101415041A (en) * | 2007-10-17 | 2009-04-22 | Tcl天一移动通信（深圳）有限公司 | Method for automatically refusing incoming call |
| CN102017669A (en) * | 2008-05-07 | 2011-04-13 | 高通股份有限公司 | System, apparatus and method to enable mobile stations to identify calls based on predetermined values set in a call header |
| CN101931678A (en) * | 2009-06-22 | 2010-12-29 | 深圳市同洲电子股份有限公司 | Mobile phone capable of fast processing call and method thereof |
| CN101588297A (en) * | 2009-06-23 | 2009-11-25 | 华为技术有限公司 | Service packet processing method, service packet processing device and network system |
| CN101616502A (en) * | 2009-07-17 | 2009-12-30 | 青岛海信移动通信技术股份有限公司 | The method and the wireless Internet card of a kind of incoming call and calling control and transmitting-receiving short message |
| CN102611793A (en) * | 2012-03-07 | 2012-07-25 | 惠州Tcl移动通信有限公司 | Mobile terminal and short message and incoming call processing method thereof |
| CN103645845A (en) * | 2013-11-22 | 2014-03-19 | 华为终端有限公司 | Knocking control method and terminal |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110728243A (en) * | 2019-10-15 | 2020-01-24 | 上海云从企业发展有限公司 | Business management method, system, equipment and medium for right classification |
| CN110728243B (en) * | 2019-10-15 | 2020-10-27 | 上海云从企业发展有限公司 | Business management method, system, equipment and medium for right classification |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106488335B (en) | Live-broadcast control method and device | |
| US9742710B2 (en) | Mood information processing method and apparatus | |
| US9854439B2 (en) | Device and method for authenticating a user of a voice user interface and selectively managing incoming communications | |
| CN108364645A (en) | A kind of method and device for realizing page interaction based on phonetic order | |
| CN106959852B (en) | Application icon corner mark display method and device and terminal | |
| US20170064084A1 (en) | Method and Apparatus for Implementing Voice Mailbox | |
| US11321280B2 (en) | Multimedia file sharing method and terminal device | |
| CN110896376B (en) | Message reminding method, message sending method, related device and equipment | |
| CN109039509A (en) | A kind of method and broadcasting equipment of voice control broadcasting equipment | |
| WO2020124453A1 (en) | Automatic information reply method and related apparatus | |
| CN109814942A (en) | A kind of parameter processing method and device | |
| JP2023093714A (en) | Contact control program, terminal, and contact control method | |
| CN103701994A (en) | Automatic responding method and automatic responding device | |
| CN105005489B (en) | A kind of the starting method and terminal device of terminal device | |
| US10104215B2 (en) | Blacklist management method and device | |
| CN103957306A (en) | Method and device for sharing information between communication terminals | |
| CN106303015A (en) | Communication message processing method and device and terminal equipment | |
| CN105554233B (en) | outgoing call reminding method and terminal | |
| KR101379405B1 (en) | Method of processing voice communication and mobile terminal performing the same | |
| CN110650249B (en) | Call answering method and device, computer equipment and storage medium | |
| CN106155276A (en) | A kind of method and device of response service | |
| CN104469020A (en) | Mobile terminal and control method thereof | |
| CN107154996B (en) | Incoming call interception method and device, storage medium and terminal | |
| CN105657133A (en) | Communication notice reminding system and method of mobile phone | |
| CN105025482B (en) | Communication information processing method and equipment thereof |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20161123 |
|
| RJ01 | Rejection of invention patent application after publication |