CN105721824A - Audio-video interaction method, device and system - Google Patents
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/15—Conference systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/15—Conference systems
- H04N7/152—Multipoint control units therefor
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/15—Conference systems
- H04N7/155—Conference systems involving storage of or access to video conference sessions
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Abstract
The invention provides a method, a device and a system for audio-video interaction, wherein the method comprises the following steps: when the first client side has an abnormal condition, the server side receives abnormal information which is sent by the first client side and corresponds to the abnormal condition, and sends the abnormal information to the second client side; and then, starting a first audio and video conference device of the first client and a second audio and video conference device of the second client so as to enable workers of the two clients to carry out audio and video interaction and process the abnormal condition, and generating a corresponding audio and video file after the abnormal condition is processed. Therefore, the scheme can be beneficial to the accurate processing of abnormal conditions.
Description
Technical field
The present invention relates to communication technical field, particularly to a kind of method of audio-video interaction, Apparatus and system.
Background technology
In real world applications environment, often occur when abnormal conditions occurs in a side, it is necessary to carry out information alternately with the opposing party, thus these abnormal conditions being carried out the situation of timely and effective process.Such as, in one application, tax handling service hall is as the institutional settings of daily tax collection and administration, it is necessary to handles daily tax matters for numerous taxpayers, and provides paying taxes service.When there is emergency event in tax handling service hall, it is necessary to carry out information with corresponding higher level paying taxes service mechanism mutual, it is determined that corresponding solution, to solve emergency event in time.
At present, when running into abnormal conditions, the mutual both sides of information adopt the mode of telephonic communication to process abnormal conditions mostly.
But, owing to everyone expression and understandability are different, especially when the abnormal conditions run into are not disposable, existing implementation will be unfavorable for the accurate process of abnormal conditions.
Summary of the invention
The invention provides a kind of method of audio-video interaction, Apparatus and system, it is possible to be of value to the accurate process of abnormal conditions.
In order to achieve the above object, the present invention is achieved through the following technical solutions:
On the one hand, a kind of method that the invention provides audio-video interaction, it is applied to server end, including:
Receive the abnormal information corresponding with abnormal conditions sent by the first client；
Described abnormal information is sent to the second client；
Start the first audio-visual conference device of described first client and the second audio-visual conference device of described second client；
After described abnormal conditions have been processed, generate corresponding audio-video document.
Further, described abnormal conditions, including: accident, and/or, business event, wherein,
Described business event includes: business handling in the unit interval wait number exceed set threshold value, the duration of arbitrary business handling exceed set threshold value, difference in the unit interval comment number of times and difference comment rate all exceed set threshold value, in the unit interval in comment number of times and in comment rate all to exceed set in threshold value any one or more.
Further, before the abnormal information corresponding with abnormal conditions that described reception is sent by the first client, farther include: pre-set the rank of described abnormal conditions and second client corresponding with the abnormal conditions of each rank；
Described described abnormal information is sent to the second client, including: the rank according to described anomalous event, described abnormal information is sent to second client corresponding with the rank of described anomalous event.
Further, described abnormal information, including: the kind of described abnormal conditions, rank and generation position.
On the other hand, the invention provides a kind of server end, including: multipoint control server, recorded broadcast server；
Described multipoint control server, for receiving the abnormal information corresponding with abnormal conditions sent by the first client；And, described abnormal information is sent to the second client；
Described recorded broadcast server, for starting the first audio-visual conference device of described first client and the second audio-visual conference device of described second client；And, after described abnormal conditions have been processed, generate corresponding audio-video document.
Further, this server end also includes: resource management server, for arranging the rank of described abnormal conditions, and second client corresponding with the abnormal conditions of each rank；
Described multipoint control server, specifically for the rank according to described anomalous event, is sent to second client corresponding with the rank of described anomalous event by described abnormal information.
On the other hand, the invention provides the system of a kind of audio-video interaction, including: any of the above-described described server end, at least one first client and at least one the second client；
Described first client, for when abnormal conditions occurs in described first client, being sent to the multipoint control server in described server end by the abnormal information corresponding with described abnormal conditions；And set up audio frequency and video with the second client and be connected；
Described second client, for receiving the abnormal information sent by the multipoint control server in described server end；Set up audio frequency and video with the first client to be connected.
Further, described first client, specifically for when accident occurs in described first client, obtain staff and be operated by specific button and the first abnormal information of inputting, and described first abnormal information is sent to the multipoint control server in described server end；When business event occurs in described first client, obtain self registering second abnormal information of system, and described second abnormal information is sent to the multipoint control server in described server end, wherein,
Described business event, including the business handling in the unit interval wait number exceed set threshold value, the duration of arbitrary business handling exceed set threshold value, difference in the unit interval comments number of times and difference comment rate all exceed set threshold value, in the unit interval in comment number of times and in comment rate all to exceed set in threshold value any one or more.
Further, described first client, specifically for when abnormal conditions occurs in described first client, being sent to the multipoint control server in described server end by the abnormal information comprising the kind of described abnormal conditions, rank and generation position.
Further, at least one first client described, including: at least one tax handling service hall；
At least one second client described, including: any one or more in provincial paying taxes service command post, city-level paying taxes service command post and paying taxes service command post at county level.
The invention provides a kind of method of audio-video interaction, Apparatus and system, when there are abnormal conditions in the first client, the abnormal information corresponding with described abnormal conditions that received server-side is sent by described first client, and described abnormal information is sent to the second client；Then, start the first audio-visual conference device of described first client and the second audio-visual conference device of described second client, so that both sides staff carries out audio-video interaction and processes described abnormal conditions, and after described abnormal conditions have been processed, generate corresponding audio-video document.Therefore, the present invention can be of value to the accurate process of abnormal conditions.
Accompanying drawing explanation
In order to be illustrated more clearly that the embodiment of the present invention or technical scheme of the prior art, the accompanying drawing used required in embodiment or description of the prior art will be briefly described below, apparently, accompanying drawing in the following describes is some embodiments of the present invention, for those of ordinary skill in the art, under the premise not paying creative work, it is also possible to obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the flow chart of the method for a kind of audio-video interaction that one embodiment of the invention provides；
Fig. 2 is the flow chart of the method for the another kind of audio-video interaction that one embodiment of the invention provides；
Fig. 3 is the schematic diagram of a kind of server end that one embodiment of the invention provides；
Fig. 4 is the schematic diagram of the another kind of server end that one embodiment of the invention provides；
Fig. 5 is the schematic diagram of the system of a kind of audio-video interaction that one embodiment of the invention provides.
Detailed description of the invention
For making the purpose of the embodiment of the present invention, technical scheme and advantage clearly; below in conjunction with the accompanying drawing in the embodiment of the present invention; technical scheme in the embodiment of the present invention is clearly and completely described; obviously; described embodiment is a part of embodiment of the present invention, rather than whole embodiments, based on the embodiment in the present invention; the every other embodiment that those of ordinary skill in the art obtain under the premise not making creative work, broadly falls into the scope of protection of the invention.
As it is shown in figure 1, a kind of method embodiments providing audio-video interaction, the method is applied to server end, it is possible to comprise the following steps:
Step 101: receive the abnormal information corresponding with abnormal conditions sent by the first client.
Step 102: described abnormal information is sent to the second client.
Step 103: start the first audio-visual conference device of described first client and the second audio-visual conference device of described second client.
Step 104: after described abnormal conditions have been processed, generates corresponding audio-video document.
A kind of method embodiments providing audio-video interaction, when there are abnormal conditions in the first client, the abnormal information corresponding with described abnormal conditions that received server-side is sent by described first client, and described abnormal information is sent to the second client；Then, start the first audio-visual conference device of described first client and the second audio-visual conference device of described second client, so that both sides staff carries out audio-video interaction and processes described abnormal conditions, and after described abnormal conditions have been processed, generate corresponding audio-video document.Therefore, the embodiment of the present invention can be of value to the accurate process of abnormal conditions.
In a kind of possible implementation, in order to illustrate the many forms of abnormal conditions, so, described abnormal conditions, including: accident, and/or, business event, wherein,
Described business event includes: business handling in the unit interval wait number exceed set threshold value, the duration of arbitrary business handling exceed set threshold value, difference in the unit interval comment number of times and difference comment rate all exceed set threshold value, in the unit interval in comment number of times and in comment rate all to exceed set in threshold value any one or more.
In a kind of possible implementation, in order to according to abnormal conditions in various degree, carry out audio-video interaction contacting the second different clients, such that it is able to effectively process these abnormal conditions, so, before the abnormal information corresponding with abnormal conditions that described reception is sent by the first client, farther include: pre-set the rank of described abnormal conditions and second client corresponding with the abnormal conditions of each rank；
Described described abnormal information is sent to the second client, including: the rank according to described anomalous event, described abnormal information is sent to second client corresponding with the rank of described anomalous event.
In a kind of possible implementation, in order to make the essential information of staff's fast explicit abnormal conditions of the second client, in order to the timely and effective process of abnormal conditions, so, described abnormal information, including: the kind of described abnormal conditions, rank and generation position.
For making the object, technical solutions and advantages of the present invention clearly, below in conjunction with drawings and the specific embodiments, the present invention is described in further detail.
As in figure 2 it is shown, the method that one embodiment of the invention provides audio-video interaction, the method may comprise steps of:
Step 201: the resource management server of server end arranges the rank of abnormal conditions and the paying taxes service command post corresponding with the abnormal conditions of each rank.
Specifically, described abnormal conditions, it is possible to include accident, and/or, business event.
Specifically, described business event, it is possible to include business handling in the unit interval wait number exceed set threshold value, the duration of arbitrary business handling exceed set threshold value, difference in the unit interval comment number of times and difference comment rate all exceed set threshold value, in the unit interval in comment number of times and in comment rate all to exceed set in threshold value any one or more.
For example, tax handling service hall, as the forward position of the daily tax collection and administration of the tax authority, provides the place of paying taxes service to numerous taxpayers, it is possible to handle daily tax matters for taxpayer.Due to tax handling service hall at any time it is possible that various accident and Common Abnormity problem, in order to strengthen the daily management of tax handling service hall, improve the instant early warning disposal ability of tax handling service hall, better service taxpayer, this is accomplished by between tax handling service hall and higher level paying taxes service mechanism, information communication timely and effectively can be carried out, thus ensureing the timely and effective process of each anomalous event.
In the present embodiment, for accident and each business event, all can be according to the actual requirements, three ranks in various degree are set, such as A level, B level and C level, wherein, A level can correspond to provincial paying taxes service command post, B level can correspond to city-level paying taxes service command post, C level can correspond to paying taxes service command post at county level.For example, it is possible to three threshold values pre-setting the duration of single business handling are 1h, 2h and 3h, and correspond respectively to C level, B level and A level.
In addition, in a kind of possible implementation, can also be that A level is corresponding to provincial paying taxes service command post, city-level paying taxes service command post and paying taxes service command post three at county level, B level corresponds to city-level paying taxes service command post and both paying taxes service command posts at county level, C level corresponds to paying taxes service command post at county level, so that jointly carrying out video interactive between in many ways.
Step 202: when described abnormal conditions occurs in tax handling service hall, described tax handling service hall obtains the abnormal information comprising the kind of described abnormal conditions, rank and generation position accordingly, and described abnormal information is sent to server end.
In the present embodiment, when abnormal conditions occur, the acquisition mode of abnormal information can have two kinds, as by operated by personnel's specific button with obtain, or the automatic acquisition abnormity information of system and obtain, and the acquisition content of abnormal information can comprise the details such as the kind of these abnormal conditions, rank and generation position.
By this implementation, it is possible to make the staff of paying taxes service command post when the early warning receiving abnormal conditions is reminded, quickly understand the essential information of abnormal conditions, be of value to the timely and effective process of abnormal conditions.
Step 203: the multipoint control server of described server end receives described abnormal information, and described abnormal information is sent to corresponding paying taxes service command post.
In the present embodiment, after multipoint control server receives abnormal information, the rank of abnormal conditions can be sent to resource management server, so that resource management server feeds back the mark of the paying taxes service command post corresponding with this rank, such that it is able to this abnormal information to be sent to corresponding paying taxes service command post, and in the way of early warning prompting, notify the staff of paying taxes service command post end.
Step 204: the first audio-visual conference device of tax handling service hall described in the recorded broadcast startup of server of described server end and the second audio-visual conference device of described paying taxes service command post, so that both sides staff carries out audio-video interaction and processes described abnormal conditions.
In the present embodiment, mode by instant audio-video interaction, it is possible not only to make both sides staff be made directly information mutual, and the on-the-spot actual state of abnormal conditions can be directly acquainted with by photographic head video recording modes such as gunlock, ball machines, it is of value to higher level department quickly to understand thing and summarize, accurately carry out long-distance video commander and propose suitable solution, so that abnormal conditions obtain timely and effective process.
By this implementation, can fundamentally solve higher level paying taxes service mechanism and tax handling service hall of subordinate can not the problem such as real-time linkage, two-way interactive, it is of value to higher level paying taxes service mechanism and grasps field condition comprehensively and accurately, tax Service Source is done in instant coordination, allotment, promote forewarning management timeliness, the modernization development of power-assisted paying taxes service is significant.
In a kind of possible implementation, the staff of paying taxes service command post according to the actual requirements, such as the inspection etc. that works at any time, it is also possible to carry out audio-video interaction between active request and paying taxes service hall.
Step 205: after described abnormal conditions have been processed, the recorded broadcast server of described server end generates and preserves corresponding audio-video document.
In the present embodiment, after abnormal conditions have processed, system can be automatically synthesized and preserve corresponding audio-video document, such as the video-with-audio recording content and photographic head video record content etc. of audio-visual mutual both sides, facilitating staff arbitrary audio-video document to be inquired about in the future, have access to or correction etc..
As it is shown on figure 3, embodiments provide a kind of server end 30, including: multipoint control server 301, recorded broadcast server 302；
Described multipoint control server 301, for receiving the abnormal information corresponding with abnormal conditions sent by the first client 40；And, described abnormal information is sent to the second client 50；
Described recorded broadcast server 302, for starting the first audio-visual conference device of described first client 40 and the second audio-visual conference device of described second client 50；And, after described abnormal conditions have been processed, generate corresponding audio-video document.
In a kind of possible implementation, refer to Fig. 4, this server end 30 can also include:
Resource management server 601, for arranging the rank of described abnormal conditions, and second client 50 corresponding with the abnormal conditions of each rank；
Described multipoint control server 301, specifically for the rank according to described anomalous event, is sent to second client 50 corresponding with the rank of described anomalous event by described abnormal information.
As it is shown in figure 5, embodiments provide the system of a kind of audio-video interaction, including: any of the above-described described server end 30, at least one first client 40 and at least one the second client 50；
Described first client 40, for when abnormal conditions occurs in described first client 40, being sent to the multipoint control server 301 in described server end 30 by the abnormal information corresponding with described abnormal conditions；And set up audio frequency and video with the second client 50 and be connected；
Described second client 50, for receiving the abnormal information sent by the multipoint control server 301 in described server end 30；Set up audio frequency and video with the first client 40 to be connected.
In a kind of possible implementation, described first client 40, specifically for when there is accident in described first client 40, the first abnormal information that acquisition staff is operated by specific button and inputs, and described first abnormal information is sent to the multipoint control server 301 in described server end 30；When business event occurs in described first client 40, obtain self registering second abnormal information of system, and described second abnormal information is sent to the multipoint control server 301 in described server end 30, wherein,
Described business event, including the business handling in the unit interval wait number exceed set threshold value, the duration of arbitrary business handling exceed set threshold value, difference in the unit interval comments number of times and difference comment rate all exceed set threshold value, in the unit interval in comment number of times and in comment rate all to exceed set in threshold value any one or more.
In a kind of possible implementation, described first client 40, specifically for when abnormal conditions occurs in described first client 40, the abnormal information comprising the kind of described abnormal conditions, rank and generation position being sent to the multipoint control server 301 in described server end 30.
In a kind of possible implementation, at least one first client 40 described, including: at least one tax handling service hall；
At least one second client 50 described, including: any one or more in provincial paying taxes service command post, city-level paying taxes service command post and paying taxes service command post at county level.
In the present embodiment, it is possible to by the hardware that paying taxes service total management system software instruction is relevant complete audio-visual alternately, for instance, it is possible to by the business handling situation of Zero queuing subsystem real-time collecting tax handling service hall；By safety chain, data can be saved in tax authority's background data base.Additionally, tax handling service hall can accept the calling of higher level's paying taxes service command post, in order to higher level inspects work, goes and finds out what's going on.
The contents such as the information between each unit in said apparatus is mutual, execution process, due to the inventive method embodiment based on same design, particular content referring to the narration in the inventive method embodiment, can repeat no more herein.
In sum, each embodiment of the present invention at least has the advantages that
1, in the embodiment of the present invention, when there are abnormal conditions in the first client, the abnormal information corresponding with described abnormal conditions that received server-side is sent by described first client, and described abnormal information is sent to the second client；Then, start the first audio-visual conference device of described first client and the second audio-visual conference device of described second client, so that both sides staff carries out audio-video interaction and processes described abnormal conditions, and after described abnormal conditions have been processed, generate corresponding audio-video document.Therefore, the embodiment of the present invention can be of value to the accurate process of abnormal conditions.
2, in the embodiment of the present invention, it is possible to make the staff of paying taxes service command post when the early warning receiving abnormal conditions is reminded, quickly understand the essential information of abnormal conditions, be of value to the timely and effective process of abnormal conditions.
3, in the embodiment of the present invention, mode by instant audio-video interaction, it is possible not only to make both sides staff be made directly information mutual, and the on-the-spot actual state of abnormal conditions can be directly acquainted with by photographic head video recording modes such as gunlock, ball machines, it is of value to higher level department quickly to understand thing and summarize, accurately carry out long-distance video commander and propose suitable solution, so that abnormal conditions obtain timely and effective process.
4, in the embodiment of the present invention, can fundamentally solve higher level paying taxes service mechanism and tax handling service hall of subordinate can not the problem such as real-time linkage, two-way interactive, it is of value to higher level paying taxes service mechanism and grasps field condition comprehensively and accurately, tax Service Source is done in instant coordination, allotment, promote forewarning management timeliness, the modernization development of power-assisted paying taxes service is significant.
5, in the embodiment of the present invention, after abnormal conditions have processed, system can be automatically synthesized and preserve corresponding audio-video document, such as the video-with-audio recording content and photographic head video record content etc. of audio-visual mutual both sides, facilitating staff arbitrary audio-video document to be inquired about in the future, have access to or correction etc..
It should be noted that, in this article, the relational terms of such as first and second etc is used merely to separate an entity or operation with another entity or operating space, and not necessarily requires or imply the relation that there is any this reality between these entities or operation or sequentially.And, term " includes ", " comprising " or its any other variant are intended to comprising of nonexcludability, so that include the process of a series of key element, method, article or equipment not only include those key elements, but also include other key elements being not expressly set out, or also include the key element intrinsic for this process, method, article or equipment.When there is no more restriction, statement " including a 〃 〃 〃 〃 〃 〃 " key element limited, it is not excluded that there is also other same factor in including the process of described key element, method, article or equipment.
One of ordinary skill in the art will appreciate that: all or part of step realizing said method embodiment can be completed by the hardware that programmed instruction is relevant, aforesaid program can be stored in the storage medium of embodied on computer readable, this program upon execution, performs to include the step of said method embodiment；And aforesaid storage medium includes: in the various media that can store program code such as ROM, RAM, magnetic disc or CD.
Last it should be understood that the foregoing is only presently preferred embodiments of the present invention, it is merely to illustrate technical scheme, is not intended to limit protection scope of the present invention.All make within the spirit and principles in the present invention any amendment, equivalent replacement, improvement etc., be all contained in protection scope of the present invention.
Claims (10)
1. the method for an audio-video interaction, it is characterised in that being applied to server end, the method includes:
Receive the abnormal information corresponding with abnormal conditions sent by the first client；
Described abnormal information is sent to the second client；
Start the first audio-visual conference device of described first client and the second audio-visual conference device of described second client；
After described abnormal conditions have been processed, generate corresponding audio-video document.
2. method according to claim 1, it is characterised in that described abnormal conditions, including: accident, and/or, business event, wherein,
Described business event includes: business handling in the unit interval wait number exceed set threshold value, the duration of arbitrary business handling exceed set threshold value, difference in the unit interval comment number of times and difference comment rate all exceed set threshold value, in the unit interval in comment number of times and in comment rate all to exceed set in threshold value any one or more.
3. method according to claim 1, it is characterised in that
Before the abnormal information corresponding with abnormal conditions that described reception is sent by the first client, farther include: pre-set the rank of described abnormal conditions and second client corresponding with the abnormal conditions of each rank；
Described described abnormal information is sent to the second client, including: the rank according to described anomalous event, described abnormal information is sent to second client corresponding with the rank of described anomalous event.
4. according to described method arbitrary in claims 1 to 3, it is characterised in that described abnormal information, including: the kind of described abnormal conditions, rank and generation position.
5. a server end, it is characterised in that including: multipoint control server, recorded broadcast server；
Described multipoint control server, for receiving the abnormal information corresponding with abnormal conditions sent by the first client；And, described abnormal information is sent to the second client；
Described recorded broadcast server, for starting the first audio-visual conference device of described first client and the second audio-visual conference device of described second client；And, after described abnormal conditions have been processed, generate corresponding audio-video document.
6. server end according to claim 5, it is characterised in that
Farther include: resource management server, for arranging the rank of described abnormal conditions, and second client corresponding with the abnormal conditions of each rank；
Described multipoint control server, specifically for the rank according to described anomalous event, is sent to second client corresponding with the rank of described anomalous event by described abnormal information.
7. the system of an audio-video interaction, it is characterised in that including: server end as described in arbitrary in claim 5 and 6, at least one first client and at least one the second client；
Described first client, for when abnormal conditions occurs in described first client, being sent to the multipoint control server in described server end by the abnormal information corresponding with described abnormal conditions；And set up audio frequency and video with the second client and be connected；
Described second client, for receiving the abnormal information sent by the multipoint control server in described server end；Set up audio frequency and video with the first client to be connected.
8. the system of audio-video interaction according to claim 7, it is characterized in that, described first client, specifically for when there is accident in described first client, the first abnormal information that acquisition staff is operated by specific button and inputs, and described first abnormal information is sent to the multipoint control server in described server end；When business event occurs in described first client, obtain self registering second abnormal information of system, and described second abnormal information is sent to the multipoint control server in described server end, wherein,
Described business event, including the business handling in the unit interval wait number exceed set threshold value, the duration of arbitrary business handling exceed set threshold value, difference in the unit interval comments number of times and difference comment rate all exceed set threshold value, in the unit interval in comment number of times and in comment rate all to exceed set in threshold value any one or more.
9. the system of audio-video interaction according to claim 7, it is characterized in that, described first client, specifically for when abnormal conditions occurs in described first client, the abnormal information comprising the kind of described abnormal conditions, rank and generation position being sent to the multipoint control server in described server end.
10. the system according to described audio-video interaction arbitrary in claim 7 to 9, it is characterised in that
At least one first client described, including: at least one tax handling service hall；
At least one second client described, including: any one or more in provincial paying taxes service command post, city-level paying taxes service command post and paying taxes service command post at county level.
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| CN112256521A (en) * | 2020-09-18 | 2021-01-22 | 北京大米科技有限公司 | Online classroom-based exception handling method and device, storage medium and terminal |
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| CN104333729A (en) * | 2014-09-24 | 2015-02-04 | 招商银行股份有限公司 | Terminal remote interaction method and system |
| CN105205591A (en) * | 2015-09-01 | 2015-12-30 | 福建星网锐捷通讯股份有限公司 | Intelligent monitoring method and system |
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