CN104023139B - Mobile terminal and exception handling method thereof - Google Patents
Mobile terminal and exception handling method thereof Download PDFInfo
- Publication number
- CN104023139B CN104023139B CN201410275878.6A CN201410275878A CN104023139B CN 104023139 B CN104023139 B CN 104023139B CN 201410275878 A CN201410275878 A CN 201410275878A CN 104023139 B CN104023139 B CN 104023139B
- Authority
- CN
- China
- Prior art keywords
- mobile terminal
- component
- interruption
- module
- abnormal event
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
- 238000000034 method Methods 0.000 title claims abstract description 21
- 230000002159 abnormal effect Effects 0.000 claims abstract description 36
- 238000012544 monitoring process Methods 0.000 claims abstract description 14
- 238000012545 processing Methods 0.000 claims description 7
- 238000012423 maintenance Methods 0.000 claims description 3
- 239000000470 constituent Substances 0.000 description 4
- 230000007488 abnormal function Effects 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 238000012360 testing method Methods 0.000 description 2
- 238000004891 communication Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000010295 mobile communication Methods 0.000 description 1
- 230000002093 peripheral effect Effects 0.000 description 1
Images
Landscapes
- Telephone Function (AREA)
Abstract
The present invention provides a mobile terminal, comprising: the monitoring module is used for monitoring whether an interruption abnormal event occurs to the component of the mobile terminal; the prompting module is used for making a prompting operation when the abnormal event of the interruption of the component of the mobile terminal is monitored; and the sending module is used for sending a message to the contact person stored in the mobile terminal, wherein the message comprises the component information of the abnormal interrupt event. The invention also provides an exception handling method of the mobile terminal. By adopting the method and the device, the situation that the user does not know and does not take corresponding counter measures can be prevented, and the right to know and the product satisfaction of the cruising experience of the user are improved.
Description
Technical Field
The invention relates to the technical field of mobile communication, in particular to a mobile terminal and an exception handling method thereof.
Background
With the continuous development and maturity of communication technology, in an increasingly popular intelligent terminal, especially a mobile terminal, a user's demand for long standby or low power consumption of the mobile terminal is more and more strong.
However, in the after-sale link of the mobile terminal, the problem that the power consumption is too fast due to large power consumption still can be seen. Through analysis, a common type is screened out, and after sale, the problems of high power consumption and quick power failure of the mobile terminal caused by external abnormity such as a touch screen are often encountered, so that complaints of the product quality of a user are caused. When the user meets the condition, the user cannot know the condition and cannot take corresponding countermeasures, the obvious characteristic of hardware interruption abnormity can be set due to the abnormity of the peripheral equipment, for example, the user can be monitored and informed in time or guided to actively contact after-sale processing, and the satisfaction degree of the user can be greatly improved.
Disclosure of Invention
In view of the above, the technical problem to be solved by the present invention is to provide a mobile terminal and an exception handling method thereof, which can prompt a user when power consumption of the user terminal is high due to an external exception, and prevent the user from not knowing to take corresponding countermeasures.
The technical scheme adopted by the invention for solving the technical problems is as follows:
a mobile terminal, comprising:
the monitoring module is used for monitoring whether an interruption abnormal event occurs to the component of the mobile terminal;
the prompting module is used for making a prompting operation when the abnormal event of the interruption of the component of the mobile terminal is monitored;
and the sending module is used for sending a message to the contact person stored in the mobile terminal, wherein the message comprises the component information of the abnormal interrupt event.
Preferably, the mobile terminal further includes:
and the receiving module is used for receiving input information corresponding to the prompt operation.
Preferably, the message further comprises:
mobile terminal attribute information; or
Location information of the mobile terminal; or
User contact information of the mobile terminal.
Preferably, the mobile terminal further includes:
and the disabling module is used for disabling the component which generates the interrupt abnormal event.
Preferably, the mobile terminal further includes:
and the restarting module is used for restarting the component which generates the interrupt abnormal event.
An exception handling method of a mobile terminal, comprising:
monitoring whether an interruption abnormal event occurs to a component of the mobile terminal;
when the abnormal event of the interruption of the components of the mobile terminal is monitored, prompt operation is made; and
and sending a message to a contact person stored in the mobile terminal, wherein the message comprises component information of the occurrence of the abnormal interrupt event.
Preferably, the method for processing an exception of a mobile terminal further includes:
and receiving input information corresponding to the made prompt operation.
Preferably, the message further comprises:
mobile terminal attribute information; or
Location information of the mobile terminal; or
User contact information of the mobile terminal.
Preferably, the method for processing an exception of a mobile terminal further includes:
disabling a component that has an interrupt exception event; or
The component that occurred the interrupt exception event is restarted.
Preferably, the contact person is a customer service or a maintenance person of the mobile terminal.
By adopting the method and the device, when the abnormal event of the interruption of the component of the mobile terminal is monitored, the prompt operation is made, so that the situation that the user does not know and does not take corresponding countermeasures can be prevented, and the right to know and the product satisfaction of the user's endurance experience are improved; and the method and the device are used for sending messages to the contacts stored in the mobile terminal, wherein the messages comprise component information of the abnormal interruption event, so that the users of the mobile terminal are helped to feed back related problems to other people, and timely help is expected to be obtained.
Drawings
Fig. 1 is a block diagram of a mobile terminal according to an embodiment of the present invention.
Fig. 2 is a flowchart illustrating an exception handling method of a mobile terminal according to an embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the following drawings and examples. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The first embodiment is as follows:
please refer to fig. 1, which is a block diagram of a mobile terminal according to an embodiment of the present invention.
A mobile terminal, comprising: a monitoring module 11, a prompting module 12 and a sending module 13. Wherein, the monitoring module 11 is electrically connected with the prompt module 12. The sending module 13 is electrically connected to the monitoring module 11, or alternatively, the sending module 13 is electrically connected to the prompting module 12.
And the monitoring module 11 is configured to monitor whether an interrupt exception event occurs to a component of the mobile terminal. The components of the mobile terminal are hardware constituent modules of the mobile terminal, and optionally, the components of the mobile terminal are various hardware constituent modules except for the processor, such as a touch screen of the mobile terminal.
And the prompting module 12 is configured to perform a prompting operation when it is monitored that an interrupt exception occurs to a component of the mobile terminal.
For example, one situation in which an interrupt exception occurs to a component of a mobile terminal is the occurrence of a hardware interrupt event required for an abnormal function. The hardware interrupt event required by the normal function can be obtained through a priori knowledge or preset.
For another example, another case where a component of the mobile terminal has an interrupt exception event is: the frequency of occurrence of hardware interrupt events required for normal function varies significantly, e.g. the current frequency is increased by a factor of 1 over the normal frequency. Wherein, the normal frequency can be obtained by prior knowledge or experimental test, or is preset.
In this embodiment, the prompting module is a display module, a sound playing module, a vibration module, a light emitting module or other modules capable of attracting the attention of the user.
And the sending module 13 is configured to send a message to a contact stored in the mobile terminal, where the message includes component information of an occurrence of an interrupt exception event. The stored contacts comprise contacts in an address list of the mobile terminal and/or contacts of a mobile terminal social application, such as QQ contacts, WeChat contacts, or microblog contacts. Or the contact person is a customer service or a maintenance person of the mobile terminal.
For example, if an interrupt abnormal event occurs on the touch screen of the mobile terminal, the message includes information of the touch screen where the interrupt abnormal event occurs.
Further, optionally, the message further includes mobile terminal attribute information. Such as the model of the mobile terminal, battery capacity, operating system, etc.
Or, the message further includes location information of the mobile terminal.
Or, the message further includes user contact information of the mobile terminal. Such as a phone number of the user of the mobile terminal, a QQ number of the user of the mobile terminal, or a micro-phone number of the user of the mobile terminal, etc.
Optionally, in this embodiment, the mobile terminal further includes a receiving module. And the receiving module is used for receiving input information corresponding to the prompt operation. For example, the inputs are: and the user performs corresponding input according to the prompt operation made by the prompt module, namely displaying the component information of the abnormal interrupt event and the operable options on the display screen.
Correspondingly, please refer to fig. 2, which is a flowchart illustrating an exception handling method of a mobile terminal according to an embodiment of the present invention.
An exception handling method of a mobile terminal comprises the following steps:
and step S101, monitoring whether the components of the mobile terminal have interruption abnormal events.
For example, the monitoring module monitors whether an interrupt exception occurs to a component of the mobile terminal. The components of the mobile terminal are hardware constituent modules of the mobile terminal, and optionally, the components of the mobile terminal are various hardware constituent modules except for the processor, such as a touch screen of the mobile terminal.
And step S102, when the abnormal interruption event of the component of the mobile terminal is monitored, prompting operation is performed.
For example, when the component of the mobile terminal is monitored to have an interrupt exception event, the prompting module performs a prompting operation.
For example, one situation in which an interrupt exception occurs to a component of a mobile terminal is the occurrence of a hardware interrupt event required for an abnormal function. The hardware interrupt event required by the normal function can be obtained through a priori knowledge or preset.
For another example, another case where a component of the mobile terminal has an interrupt exception event is: the frequency of occurrence of hardware interrupt events required for normal function varies significantly, e.g. the current frequency is increased by a factor of 1 over the normal frequency. Wherein, the normal frequency can be obtained by prior knowledge or experimental test, or is preset.
In this embodiment, the prompting module is a display module, a sound playing module, a vibration module, a light emitting module or other modules capable of attracting the attention of the user.
Step S103, sending a message to a contact person stored in the mobile terminal, wherein the message comprises component information of an interruption abnormal event.
For example, a message is sent to a contact stored in the mobile terminal through the sending module, and the message includes component information of the occurrence of the interrupt exception event. The stored contacts comprise contacts in an address list of the mobile terminal and/or contacts of a mobile terminal social application, such as QQ contacts, WeChat contacts, or microblog contacts.
For example, if an interrupt abnormal event occurs on the touch screen of the mobile terminal, the message includes information of the touch screen where the interrupt abnormal event occurs.
Further, optionally, the message further includes mobile terminal attribute information. Such as the model of the mobile terminal, battery capacity, operating system, etc.
Or, the message further includes location information of the mobile terminal.
Or, the message further includes user contact information of the mobile terminal. Such as a phone number of the user of the mobile terminal, a QQ number of the user of the mobile terminal, or a micro-phone number of the user of the mobile terminal, etc.
Optionally, in this embodiment, the method for processing an exception of a mobile terminal further includes:
and receiving input information corresponding to the made prompt operation. For example, the inputs are: and the user performs corresponding input according to the prompt operation made by the prompt module, namely displaying the component information of the abnormal interrupt event and the operable options on the display screen.
It should be noted that, in this embodiment, the steps S2 and S3 may be in sequence or in a simultaneous time sequence relationship, that is, S102 is prior, and S103 is subsequent; or S102 is followed and S103 is preceded; or S102 and S103 occur simultaneously.
Example two:
the difference from the first embodiment is that: in this embodiment, the mobile terminal further includes a disabling module. The disabling module is used for disabling the component which generates the interrupt abnormal event.
Example three:
the difference from the first embodiment is that: in this embodiment, the mobile terminal further includes a restart module. The restarting module is used for restarting the component which generates the interrupt abnormal event.
In the above embodiments, the mobile terminal may be any electronic device capable of communicating with other devices, including but not limited to: personal computers, hand-held devices, electronic tablets, Personal Digital Assistants (PDAs), mobile phones, network appliances (network appliances), cameras, camcorders, smart phones, network base stations, media players, navigation devices, email devices, gaming devices, automated information systems (such as entertainment systems with control panels), and combinations thereof.
By adopting the method and the device, when the abnormal event of the interruption of the component of the mobile terminal is monitored, the prompt operation is made, so that the situation that the user does not know and does not take corresponding countermeasures can be prevented, and the right to know and the product satisfaction of the user's endurance experience are improved; and the method and the device are used for sending messages to the contacts stored in the mobile terminal, wherein the messages comprise component information of the abnormal interruption event, so that the users of the mobile terminal are helped to feed back related problems to other people, and timely help is expected to be obtained.
The preferred embodiments of the present invention have been described above with reference to the accompanying drawings, and are not to be construed as limiting the scope of the invention. Those skilled in the art can implement the invention in various modifications, such as features from one embodiment can be used in another embodiment to yield yet a further embodiment, without departing from the scope and spirit of the invention. Any modification, equivalent replacement and improvement made within the technical idea of using the present invention should be within the scope of the right of the present invention.
Claims (8)
1. A mobile terminal, comprising:
the monitoring module is used for monitoring whether an interruption abnormal event occurs to the component of the mobile terminal;
the prompting module is used for making a prompting operation when the abnormal event of the interruption of the component of the mobile terminal is monitored;
the sending module is used for sending a message to a contact person stored in the mobile terminal, wherein the message comprises component information of an interrupt abnormal event;
the receiving module is used for receiving input information corresponding to the prompt operation;
the condition that the abnormal event of the interruption occurs to the component of the mobile terminal comprises that the occurrence frequency of the hardware interruption event required by the normal function is obviously changed.
2. A mobile terminal according to claim 1, wherein the message further comprises:
mobile terminal attribute information; or
Location information of the mobile terminal; or
User contact information of the mobile terminal.
3. The mobile terminal of claim 1, further comprising:
and the disabling module is used for disabling the component which generates the interrupt abnormal event.
4. A mobile terminal according to claim 3, further comprising:
and the restarting module is used for restarting the component which generates the interrupt abnormal event.
5. An exception handling method of a mobile terminal is characterized by comprising the following steps:
monitoring whether an interruption abnormal event occurs to a component of the mobile terminal;
when the abnormal event of the interruption of the components of the mobile terminal is monitored, prompt operation is made;
sending a message to a contact person stored in the mobile terminal, wherein the message comprises component information of an interruption abnormal event; and
receiving input information corresponding to the made prompt operation;
the condition that the abnormal event of the interruption occurs to the component of the mobile terminal comprises that the occurrence frequency of the hardware interruption event required by the normal function is obviously changed.
6. The method for processing exception of mobile terminal according to claim 5, wherein said message further comprises:
mobile terminal attribute information; or
Location information of the mobile terminal; or
User contact information of the mobile terminal.
7. The method for processing the exception of the mobile terminal according to claim 5, further comprising:
disabling a component that has an interrupt exception event; or
The component that occurred the interrupt exception event is restarted.
8. The method for processing the exception of the mobile terminal according to claim 5, wherein the contact is a customer service or a maintenance person of the mobile terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410275878.6A CN104023139B (en) | 2014-06-19 | 2014-06-19 | Mobile terminal and exception handling method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410275878.6A CN104023139B (en) | 2014-06-19 | 2014-06-19 | Mobile terminal and exception handling method thereof |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN104023139A CN104023139A (en) | 2014-09-03 |
| CN104023139B true CN104023139B (en) | 2020-05-15 |
Family
ID=51439701
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410275878.6A Active CN104023139B (en) | 2014-06-19 | 2014-06-19 | Mobile terminal and exception handling method thereof |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN104023139B (en) |
Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107608331A (en) * | 2017-08-24 | 2018-01-19 | 北京龙鼎源科技股份有限公司 | The diagnostic method and device of nonrandom interruption |
| CN114012723B (en) * | 2021-11-01 | 2023-04-11 | 中国建设银行股份有限公司 | Robot process automation fault processing method, device, equipment and storage medium |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1913693A (en) * | 2006-08-26 | 2007-02-14 | 华为技术有限公司 | Fault information collection system and method |
| CN101334749A (en) * | 2008-07-25 | 2008-12-31 | 中兴通讯股份有限公司 | Embedded system interruption control method and apparatus |
| CN102830875A (en) * | 2012-08-10 | 2012-12-19 | 广东欧珀移动通信有限公司 | Method for improving electrostatic resistance of capacitive screen by filtering algorithm |
| CN103543344A (en) * | 2012-07-10 | 2014-01-29 | 上海斐讯数据通信技术有限公司 | Method for solving failure of capacitive screen and capacitive screen anomaly detection circuit |
Family Cites Families (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US8832827B2 (en) * | 2005-07-14 | 2014-09-09 | Gryphonet Ltd. | System and method for detection and recovery of malfunction in mobile devices |
| CN101060686B (en) * | 2007-06-15 | 2011-05-11 | 中兴通讯股份有限公司 | A method and device for the anomaly diagnosis and error playback in a mobile terminal |
| CN101635888A (en) * | 2008-07-23 | 2010-01-27 | 深圳富泰宏精密工业有限公司 | Emergency notification system and method |
| CN101860624A (en) * | 2010-06-21 | 2010-10-13 | 中兴通讯股份有限公司 | Crash auto-restart method and mobile phone |
| CN102750796A (en) * | 2012-06-25 | 2012-10-24 | 中兴通讯股份有限公司 | Alarming method of touch screen terminal and touch screen terminal |
-
2014
- 2014-06-19 CN CN201410275878.6A patent/CN104023139B/en active Active
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1913693A (en) * | 2006-08-26 | 2007-02-14 | 华为技术有限公司 | Fault information collection system and method |
| CN101334749A (en) * | 2008-07-25 | 2008-12-31 | 中兴通讯股份有限公司 | Embedded system interruption control method and apparatus |
| CN103543344A (en) * | 2012-07-10 | 2014-01-29 | 上海斐讯数据通信技术有限公司 | Method for solving failure of capacitive screen and capacitive screen anomaly detection circuit |
| CN102830875A (en) * | 2012-08-10 | 2012-12-19 | 广东欧珀移动通信有限公司 | Method for improving electrostatic resistance of capacitive screen by filtering algorithm |
Also Published As
| Publication number | Publication date |
|---|---|
| CN104023139A (en) | 2014-09-03 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US9886090B2 (en) | Haptic notifications utilizing haptic input devices | |
| US11356523B2 (en) | Method and apparatus for selecting information pushed-to terminal | |
| US20210092195A1 (en) | Information push method and device | |
| CN107608812B (en) | Fusing method and server | |
| WO2016029706A1 (en) | Service processing method and apparatus for terminal | |
| CN105530307B (en) | A kind of event-prompting method and system based on more associate devices | |
| CN107465841B (en) | Fault information reporting method and terminal | |
| CN106911556B (en) | Message reminding management method and terminal | |
| CN103442330A (en) | Position notification method and device | |
| CN105306662A (en) | Information integration method and system for communication terminal | |
| CN104038635A (en) | Mobile terminal and prompting method of abnormal standby thereof | |
| US9071551B2 (en) | Mobile trouble ticket | |
| EP2680661A1 (en) | Mode Switching Method and Device | |
| CN104407804A (en) | Screen capturing method and screen capturing device as well as electronic device | |
| US9451080B2 (en) | Terminal communications display method and terminal | |
| CN104426947A (en) | Terminal intelligent updating method and system, terminal and data updating server | |
| US9641467B2 (en) | Intelligent notification filtering method and handheld communication device | |
| WO2014172880A1 (en) | Methods and instant messaging client devices for performing im using menu option | |
| CN107025143B (en) | Application message notification processing method and device and communication terminal | |
| CN104793991B (en) | A kind of audio output apparatus switching method and device | |
| CN109766198B (en) | Stream processing method, device, equipment and computer readable storage medium | |
| CN104023139B (en) | Mobile terminal and exception handling method thereof | |
| US20200382367A1 (en) | Systems and methods for configuring a device action based on one or more events | |
| JP6345254B2 (en) | Video communication termination method and apparatus | |
| CN108605035A (en) | The processing method and terminal that abnormality of core network is hung up |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| CB02 | Change of applicant information |
Address after: A District No. 9018 Han innovation building in Nanshan District high tech Zone in Shenzhen city of Guangdong Province, North Central Avenue, 518000 floor 10 Applicant after: NUBIA TECHNOLOGY Co.,Ltd. Address before: A District No. 9018 Han innovation building in Nanshan District high tech Zone in Shenzhen city of Guangdong Province, North Central Avenue, 518000 floor 10 Applicant before: SHENZHEN ZTE MOBILE TELECOM Co.,Ltd. |
|
| COR | Change of bibliographic data | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| TA01 | Transfer of patent application right |
Effective date of registration: 20200422 Address after: 362000 Quanzhou City, Huian Province town of the village of the town of the south of the Yangtze River, No. 146, No. Applicant after: Chen Huijin Address before: A District No. 9018 Han innovation building in Nanshan District high tech Zone in Shenzhen city of Guangdong Province, North Central Avenue, 518000 floor 10 Applicant before: NUBIA TECHNOLOGY Co.,Ltd. |
|
| TA01 | Transfer of patent application right | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant | ||
| TR01 | Transfer of patent right |
Effective date of registration: 20231127 Address after: 400800, A14, 3rd Floor, Building 1, Science and Technology Innovation Center, Qiaohe Industrial Park, Gunan Street, Qijiang District, Chongqing (self committed) Patentee after: Chongqing Qidian Big Data Industry Development Co.,Ltd. Address before: 362000 No. 146 south of Quanzhou Town, Huian County, Fujian province. Patentee before: Chen Huijin |
|
| TR01 | Transfer of patent right |