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Perry et al., 2001 - Google Patents

A decade of service-related research: A map of the field

Perry et al., 2001

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Document ID
3588058051579532035
Author
Perry J
Imperial M
Publication year
Publication venue
Nonprofit and Voluntary Sector Quarterly

External Links

Snippet

The 1990s ushered in a new era for service as a problem-solving strategy, with a concomitant expansion in the service-related literature. The authors report the results of a bibliographic survey of the literature that assessed the contents of more than 2,500 …
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Classifications

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    • G06Q50/00Systems or methods specially adapted for a specific business sector, e.g. utilities or tourism
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