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Edirisooriya et al., 2019 - Google Patents

Generalised framework for automated conversational agent design via QFD

Edirisooriya et al., 2019

View PDF
Document ID
17452476798323290346
Author
Edirisooriya M
Mahakalanda I
Yapa T
Publication year
Publication venue
2019 Moratuwa Engineering Research Conference (MERCon)

External Links

Snippet

Automated conversational agents are often regarded as the most promising method of responding to customer queries with minimum human intervention. Focus of the existing literature is mostly on technological innovations such as artificial intelligence and learning. A …
Continue reading at www.researchgate.net (PDF) (other versions)

Classifications

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    • G06Q10/00—Administration; Management
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