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Fan et al., 2017 - Google Patents

Service strategy to improve operational capabilities in the public sector

Fan et al., 2017

Document ID
16942555346752455253
Author
Fan Y
French M
Duray R
Stading G
Publication year
Publication venue
The Service Industries Journal

External Links

Snippet

Public institutions, such as emergency services, face unique operational challenges because they do not have a clear profit motive, operate in a political system as opposed to a market system, and have a fragmented authority structure. This study applies traditional …
Continue reading at www.tandfonline.com (other versions)

Classifications

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