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Adria et al., 2002 - Google Patents

Making room for the call center.

Adria et al., 2002

View PDF
Document ID
15239481325761836933
Author
Adria M
Chowdhury S
Publication year
Publication venue
Information Systems Management

External Links

Snippet

A call center can dramatically improve an organization's ability to serve its customers. In this article, three important questions are addressed for senior managers and executives who are establishing or expanding a call-center operation. First, as employees focus on …
Continue reading at www.academia.edu (PDF) (other versions)

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