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Cavalcante et al., 2012 - Google Patents

Characterizing time-bounded incident management systems

Cavalcante et al., 2012

Document ID
14014186907067860143
Author
Cavalcante V
Pinhanez C
de Souza C
de Paula R
Appel A
Andrade C
Publication year
Publication venue
2012 Annual SRII Global Conference

External Links

Snippet

In this paper we propose an analytical tool, named Workload Profile Chart (WPC), to characterize the performance and quality of time-bounded incident management (TBIM) systems. Based on the normalization of incident assignment and resolution durations by …
Continue reading at ieeexplore.ieee.org (other versions)

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