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Lei et al., 2018 - Google Patents

Value co-creation through ICT-facilitated service in hotels

Lei et al., 2018

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Document ID
4585389350421513109
Author
Lei S
et al.
Publication year

External Links

Snippet

Facing an increasingly competitive market and sophisticated customers, hoteliers frequently rely on information and communication technologies (ICT) to improve customer service. In the modern era, in which information and knowledge are shared intensively, consumers are …
Continue reading at theses.lib.polyu.edu.hk (PDF) (other versions)

Classifications

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