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Winter-Ebmer et al., 2019 - Google Patents

Customer reactions to a webshop's service quality

Winter-Ebmer et al., 2019

View PDF
Document ID
4264518949884168656
Author
Winter-Ebmer R
Hackl F
Publication year
Publication venue
Empirica

External Links

Snippet

E-commerce has become an integral part of the world's economy. In this study we investigate the impact of service quality in e-tailing on site visits and consumer demand. Such an analysis is important given the almost Bertrand-like competitive structure. Our …
Continue reading at epub.jku.at (PDF) (other versions)

Classifications

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