Abstract
The digital transformation of the IT consulting domain recently gained momentum due to the Covid-19 pandemic. However, the range of IT consulting services that are fully digital is still very limited. Plus, there are no standardized and established methods for describing digital IT consulting services, nor there is any suitable tooling for digital IT consulting service provisioning. The present work aims to reduce this gap by contributing to establishing a well-defined approach to formally describing digital IT consulting services that could possibly be a candidate for standardization. Building upon (i) the ontology DITCOS-O, which provides the semantic basis for our approach, and (ii) the YAML-based description notation DITCOS-DN, which we leverage to describe digital IT consulting service models, we propose a graphical, web-based editor (called DITCOS-ModEd) to simplify service model maintenance. Following a design science based research process, we developed a prototype and empirically evaluated its applicability with the help of IT consultants. This first evaluation allowed us to identify some limitations and to plan specific improvements, both to the underlying artifacts DITCOS-O and DITCOS-DN, as well as to DITCOS-ModEd itself.
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Bode, M., Daneva, M., van Sinderen, M.J. (2023). Visual Description of Digital IT Consulting Services Using DITCOS-DN: Proposal and Evaluation of a Graphical Editor. In: Sales, T.P., Proper, H.A., Guizzardi, G., Montali, M., Maggi, F.M., Fonseca, C.M. (eds) Enterprise Design, Operations, and Computing. EDOC 2022 Workshops . EDOC 2022. Lecture Notes in Business Information Processing, vol 466. Springer, Cham. https://doi.org/10.1007/978-3-031-26886-1_7
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