Abstract
We introduce a new approach supporting knowledge workers in sharing process-related knowledge. It is based on the insight that - while offering valuable context information - traditional business process modelling approaches are too rigid and inflexible to capture the actual way processes are executed. Therefore, business process models are made agile and open for changes during execution. To achieve this, the strict distinction between build time modelling and run time execution are softened and process activities are represented to the users in a way that allows for individual adaptations. That can be done by attaching resources, commenting on an issue or adding problems and solutions to an activity or process. In addition activities can be delegated or new (sub-)activities can be added. Thus, the model can adapt to the reality of actual process executions and valuable resources and experiences are proactively presented to users in the right context. A double-staged approach is chosen to apply the model in the real application scenario of a university.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Byström, K., Hansen, P.: Conceptual framework for tasks in information studies. Journal of the American Society for Information Science and Technology 56(10), 1050–1061 (2005)
Dimitrov, M., Simov, A., Momtchev, V., Konstantinov, M.: Wsmo studio—a semantic web services modelling environment for wsmo. In: Franconi, E., Kifer, M., May, W. (eds.) ESWC 2007. LNCS, vol. 4519, pp. 749–758. Springer, Heidelberg (2007)
Du, Y., Riss, U.V., Ong, E., Chen, L., Patterson, D., Wang, H.: Work experience reuse in pattern based task management. In: 9th International Conference on Knowledge Management (I-KNOW), pp. 149–158 (2009)
Feldkamp, D., Hinkelmann, K., Thönssen, B.: Kiss: Knowledge-intensive service support: An approach for agile process management. In: Paschke, A., Biletskiy, Y. (eds.) RuleML 2007. LNCS, vol. 4824, pp. 25–38. Springer, Heidelberg (2007)
Fischer, G., Grudin, J., McCall, R., Ostwald, J., Redmiles, D., Reeves, B., Shipman, F.: Seeding, evolutionary growth and reseeding: The incremental development of collaborative design environments (2001)
Grebner, O., Ong, E., Riss, U.V.: Kasimir: Work process embedded task management leveraging the semantic desktop. In: Multikonferenz Wirtschaftsinformatik (MKWI 2008), Berlin, pp. 715–726. GITO-Verlag (2008)
Groza, T., Handschuh, S., Möller, K., Minack, E., Jazayeri, M., Mesnage, C., Reif, G., Gudjónsdóttir, R.: The nepomuk project- on the way to the social semantic desktop (2007)
Hepp, M., Leymann, F., Domingue, J., Bussler, C., Wahler, A., Fensel, D.: Semantic business process management: A vision towards using semantic web services for business process management. In: IEEE International Conference on e-Business Engineering (ICEBE), pp. 535–540 (2005)
Hinkelmann, K., Nikles, S., von Arx, L.: An ontology-based modeling tool for knowledgeintensive services. In: 1st International Conference on Methodologies, Technologies and Tools Enabling E-Government, pp. 43–56 (2007)
Hinkelmann, K., Probst, F., Thönssen, B.: Agile process management framework and methodology. In: AAAI Spring Symposium on Semantic Web Meets e-Government (2006)
Hinkelmann, K., Thönssen, B., Probst, F.: Referenzmodellierung für e-government-services. Wirtschaftsinformatik 5, 356–366 (2005)
Hollingsworth, D.: The workflow reference model. Workflow Management Coalition (1993)
Holz, H., Rostanin, O., Dengel, A., Suzuki, T., Maeda, K., Kanasaki, K.: Task-based process know-how reuse and proactive information delivery in tasknavigator. In: CIKM 2006: Proceedings of the 15th ACM International Conference on Information and Knowledge Management, pp. 522–531. ACM, New York (2006)
Jennings, N.R., Norman, T.J., Faratin, P., O’Brien, P., Odgers, B.: Autonomous agents for business process management. Applied Artificial Intelligence: An International Journal 14(2), 145–189 (2000)
Jung, J., Choi, I., Song, M.: An integration architecture for knowledge management systems and business process management systems. Computers in Industry 58(1), 21–34 (2007)
Karagiannis, D., Junginger, S., Strobl, R.: Introduction to business process management systems. In: Scholz-Reiter, B., Stickel, E. (eds.) Business Process Modelling, pp. 81–106. Springer, Heidelberg (1996)
Lautenbacher, F., Bauer, B.: A survey on workflow annotation & composition approaches. In: Workshop on Semantics for Business Process Management, SBPM (2007)
Moran, T.P., Cozzi, A., Farrell, S.P.: Unified activity management: supporting people in e-business. ACM Commun. 48(12), 67–70 (2005)
Ong, E., Grebner, O., Riss, U.V.: Pattern-based task management: Pattern lifecycle and knowledge management. In: 4th Conference of Professional Knowledge Management (WM 2007), vol. 2, pp. 357–364 (2007)
Riss, U.V., Cress, U., Kimmerle, J., Martin, S.: Knowledge transfer by sharing task templates: two approaches and their psychological requirements. Knowledge Management Research & Practice 5(4), 287–296 (2007)
Riss, U.V., Grebner, O., Du., Y.: Task journals as means to describe temporal task aspects for reuse in task patterns. In: 9th European Conference on Knowledge Management, pp. 721–730 (2008)
Riss, U.V., Rickayzen, A., Maus, H., van der Aalst, W.M.P.: Challenges for business process and task management. Journal of Universal Knowledge Management (2), 77–100 (2005)
Riss, U.V., Weber, I., Grebner, O.: Business process modelling, task management, and the semantic link. In: AAAI Spring Symposium AI Meets Business Rules and Process Management, pp. 99–104 (2009)
Riss, U.V., Witschel, H.F., Brun, R., Thönssen, B.: What is organizational knowledge maturing and how can it be assessed? In: 9th International Conference on Knowledge Management (I-KNOW), pp. 28–38 (2009)
Sadiq, S., Sadiq, W., Orlowska, M.: Pockets of flexibility in workflow specification. In: Kunii, H.S., Jajodia, S., Sølvberg, A. (eds.) ER 2001. LNCS, vol. 2224, pp. 513–526. Springer, Heidelberg (2001)
Schmidt, A., Hinkelmann, K., Ley, T., Lindstaedt, S.N., Maier, R., Riss, U.: Conceptual foundations for a service-oriented knowledge and learning architecture: Supporting content, process and ontology maturing. In: Pellegrini, T., Auer, S., Tochtermann, K., Schaffert, S. (eds.) Networked Knowledge - Networked Media, ch. 6, vol. 221, pp. 79–94. Springer, Heidelberg (2009)
Schmidt, B., Riss, U.V.: Task patterns as means to experience sharing. In: Spaniol, M., Li, Q., Klamma, R., Lau, R.W.H. (eds.) ICWL 2009. LNCS, vol. 5686, pp. 353–362. Springer, Heidelberg (2009)
Workflow Management Coalition Specification. Workflow Management Coalition, Terminology & Glossary (Document No. WFMC-TC-1011). Workflow Management Coalition Specification (February 1999)
Stoitsev, T., Scheidl, S., Spahn, M.: A framework for light-weight composition and management of ad-hoc business processes. pp. 213–226 (2007)
van der Aalst, W., Weijters, T., Maruster, L.: Workflow mining: Discovering process models from event logs. IEEE Transactions on Knowledge and Data Engineering 16(9), 1128–1142 (2004)
van der Aalst, W.M.P., Weske, M., Grünbauer, D.: Case handling: a new paradigm for business process support. Data & Knowledge Engineering 53(2), 129–162 (2005)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Witschel, H.F. et al. (2010). A Collaborative Approach to Maturing Process-Related Knowledge. In: Hull, R., Mendling, J., Tai, S. (eds) Business Process Management. BPM 2010. Lecture Notes in Computer Science, vol 6336. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15618-2_24
Download citation
DOI: https://doi.org/10.1007/978-3-642-15618-2_24
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-15617-5
Online ISBN: 978-3-642-15618-2
eBook Packages: Computer ScienceComputer Science (R0)