Abstract
A design science research method can be applied for designing innovative services. In our research and technology organization, a macro-process model underlying activities of this method is formalized for governing innovative services. It is refined continuously according to current Research, Development and Innovation (RDI) activities such as the Tudor’s IT Process Assessment (TIPA®): an open framework for assessing and improving IT service management processes. The TIPA for ITIL (IT Infrastructure Library) case illustrates how this innovative framework has gone through all over the innovation chain.
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Barafort, B., Rousseau, A., Dubois, E. (2014). How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case. In: Barafort, B., O’Connor, R.V., Poth, A., Messnarz, R. (eds) Systems, Software and Services Process Improvement. EuroSPI 2014. Communications in Computer and Information Science, vol 425. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43896-1_5
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