Interoperability Tools

This chapter addresses the interoperability challenges related to a move from paper-based to electronic Customs processes. The chapter is based on the work with interoperability questions in the ITAIDE project’s living labs. Starting with a general presentation of what constitute the general and actorspecific challenges, the chapter presents three levels of interoperability challenges: Data and Message Interoperability, Platform Interoperability and Process Interoperability. The three levels are presented in detail and tools to cope with the challenges are presented and discussed. By combining the three levels of interoperability, conclusions are drawn on the interoperability challenges of eCustoms and the interoperability-related potential benefits for business networks.

Authors and Affiliations

1. Resultmaker A/S Copenhagen, Copenhagen, Denmark

   Slawomir Ulankiewicz

2. Copenhagen Business School, Frederiksberg, Denmark

   Stefan Henningsson & Niels Bjørn-Andersen

3. SAP Research, Switzerland and University of Tilburg, Tilburg, Netherlands

   Barbara Flügge

Editors and Affiliations

1. , Dept. of Economics and Business Admin., Vrije University, De Boelelaan 1105, Amsterdam HV, 1081, Netherlands

   Yao-Hua Tan

2. , Department of Informatics, Copenhagen Business School, Howitzvej 60, Frederiksberg, 2000, Denmark

   Niels Björn-Andersen

3. , Institut f. Wirtschaftsinformatik, Universität Münster, Leonardo-Campus 3, Münster, 48149, Germany

   Stefan Klein

4. , Dept. of Economics and Business Admin., Vrije University Amsterdam, De Boelelaan 1105, Amsterdam HV, 1081, Netherlands

   Boriana Rukanova

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