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Analysis of Citizen’s Feedback from the Lens of Smart City Framework: A Case Study Based Approach

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Smart Cities, Green Technologies, and Intelligent Transport Systems (VEHITS 2021, SMARTGREENS 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1612))

Abstract

There have been many initiatives to involve citizens in the development of smart cities. The aim is to enhance the quality of life for the citizens of these cities by providing better services to them. There are various concepts and platforms discussed in the literature to support citizen’s feedback in smart city development. However, there is a lack of studies that guide how to utilize citizens’ feedbacks to improve the quality of life for the citizens of the city. This paper provides an overview of existing platforms and concepts which are associated with the involvement of the citizens in the smart city domain. The smart city framework has been adapted to classify the existing literature from different architectural layer’s perspectives. Moreover, this study proposes key concepts for service and context layers for an adapted smart city framework based on the conducted case study and a literature review. These key concepts can assist city authorities in better decision-making of designing effective services that meet citizen’s requirements based upon their feedback.

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Acknowledgment

This work was supported with the financial support of IVI (Home - Innovation Value Institute (ivi.ie)) and the Science Foundation Ireland grant 13/ RC/2094_P2 and co-funded under the European Regional Development Fund through the Southern & Eastern Regional Operational Programme to Lero - the Science Foundation Ireland Research Centre for Software (www.lero.ie).

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Authors and Affiliations

  1. Innovation Value Institute, Lero, Maynooth University, Maynooth, Kildare, Ireland

    Priyanka Singh & Markus Helfert

  2. School of Science and Computing, Waterford Institute of Technology (WIT), Waterford, Ireland

    Fiona Lynch

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  1. Priyanka Singh
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  2. Fiona Lynch
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  3. Markus Helfert
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Correspondence to Priyanka Singh .

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Editors and Affiliations

  1. Siemens, Munich, Germany

    Cornel Klein

  2. RWTH Aachen, Aachen, Germany

    Matthias Jarke

  3. Maynooth University, Maynooth, Kildare, Ireland

    Markus Helfert

  4. Universität Kaiserslautern, Kaiserslautern, Germany

    Karsten Berns

  5. Ford Research and Advanced Engineering, Dearborn, MI, USA

    Oleg Gusikhin

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Singh, P., Lynch, F., Helfert, M. (2022). Analysis of Citizen’s Feedback from the Lens of Smart City Framework: A Case Study Based Approach. In: Klein, C., Jarke, M., Helfert, M., Berns, K., Gusikhin, O. (eds) Smart Cities, Green Technologies, and Intelligent Transport Systems. VEHITS SMARTGREENS 2021 2021. Communications in Computer and Information Science, vol 1612. Springer, Cham. https://doi.org/10.1007/978-3-031-17098-0_6

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  • DOI: https://doi.org/10.1007/978-3-031-17098-0_6

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