[go: up one dir, main page]
More Web Proxy on the site http://driver.im/
Skip to main content

The Effects of Clinical Task Interruptions on Subsequent Performance of a Medication Pre-Administration Task

  • Conference paper
  • First Online:
Advances in Usability and User Experience (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 972))

Included in the following conference series:

Abstract

There is a surge of research exploring the role of task interruptions in the manifestation of primary task errors both in controlled experimental settings, and safety critical workplaces such as healthcare. Despite such research providing valuable insights into the disruptive properties of task interruption, and, the importance of considering the likely disruptive consequences of clinical task interruptions in healthcare environments, there is an urgent need for an approach that best mimics complex working environments such as healthcare, whilst allowing better control over experimental variables with minimal constraints. We propose that this can be achieved with ecologically sensitive experimental tasks designed to have high levels of experimental control so that theoretical as well as practical parameters and factors can be tested. We developed a theoretically and ecologically informed procedural memory-based task - the CAMROSE Medication Pre-Administration Task. Results revealed significantly more sequence errors were made on low, moderate and high complex conditions compared to no interruption condition. There was no significant difference in non-sequence errors. Findings reveal the importance of developing ecologically valid tasks to explore non-observable characteristics of clinical task interruptions. Both theoretical and possible practical implications are discussed.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
£29.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
GBP 19.95
Price includes VAT (United Kingdom)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
GBP 143.50
Price includes VAT (United Kingdom)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
GBP 179.99
Price includes VAT (United Kingdom)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Kohn, L., Corrigan, J., Donaldson, M.: To Err is Human. Building a Safer Health System. Committee on Quality of Health Care in America. Institute of Medicine, Washington, DC (1999)

    Google Scholar 

  2. Brixey, J.J., Robinson, D.J., Turley, J.P., Zhang, J.: Initiators of interruption in workflow: the role of MDs and RNs. Stud. Health Technol. Inform. 130(103), 103–109 (2007)

    Google Scholar 

  3. Werner, N.E., Holden, R.J.: Interruptions in the wild: development of a sociotechnical systems model of interruptions in the emergency department through a systematic review. Appl. Ergon. 51, 244–254 (2015)

    Article  Google Scholar 

  4. Biron, A.D., Loiselle, C.G., Lavoie-Tremblay, M.: Work interruptions and their contribution to medication administration errors: an evidence review. Worldviews Evid.-Based Nurs. 6(2), 70–86 (2009)

    Article  Google Scholar 

  5. Westbrook, J.I., Coiera, E., Dunsmuir, W.T., Brown, B.M., Kelk, N., Paoloni, R., Tran, C.: The impact of interruptions on clinical task completion. BMJ Qual. Saf. 19, 284–289 (2010)

    Article  Google Scholar 

  6. Collins, S., Currie, L., Patel, V., Bakken, S., Cimino, J.J.: Multitasking by clinicians in the context of CPOE and CIS use. In: 2007 Proceedings of the 12th World Congress on Health (Medical) Informatics; Building Sustainable Health Systems, p. 958. IOS Press (2017)

    Google Scholar 

  7. Forsyth, K.L., Hawthorne, H.J., El-Sherif, N., Varghese, R.S., Ernste, V.K., Koenig, J., Blocker, R.C.: Interruptions experienced by emergency nurses: implications for subjective and objective measures of workload. J. Emerg. Nurs. 44, 614–623 (2018)

    Article  Google Scholar 

  8. Weigl, M., Müller, A., Vincent, C., Angerer, P., Sevdalis, N.: The association of workflow interruptions and hospital doctors’ workload: a prospective observational study. BMJ Qual. Saf. 21(5), 399–407 (2012)

    Article  Google Scholar 

  9. Westbrook, J.I., Woods, A., Rob, M.I., Dunsmuir, W.T., Day, R.O.: Association of interruptions with an increased risk and severity of medication administration errors. Arch. Intern. Med. 170(8), 683–690 (2010)

    Article  Google Scholar 

  10. Schroers, G.: Characteristics of interruptions during medication administration: an integrative review of direct observational studies. J. Clin. Nurs. 27(19–20), 3462–3471 (2018)

    Article  Google Scholar 

  11. Cloete, L.: Reducing medication errors in nursing practice. Nurs. Stand. 29(20), 50–59 (2015)

    Article  Google Scholar 

  12. Roughead, L., Semple, S., Rosenfeld, E.: Literature review: medication safety in Australia. Australian Commission on Safety and Quality in Health Care (2013)

    Google Scholar 

  13. Karavasiliadou, S., Athanasakis, E.: An inside look into the factors contributing to medication errors in the clinical nursing practice. Health Sci. J. 8(1), 32–44 (2014)

    Google Scholar 

  14. Johnson, M., Sanchez, P., Langdon, R., Manias, E., Levett-Jones, T., Weidemann, G., Aguilar, V., Everett, B.: The impact of interruptions on medication errors in hospitals: an observational study of nurses. J. Nurs. Manag. 25(7), 498–507 (2017)

    Article  Google Scholar 

  15. Hall, L.M., Pedersen, C., Fairley, L.: Losing the moment: understanding interruptions to nurses’ work. J. Nurs. Adm. 40(4), 169–176 (2010)

    Article  Google Scholar 

  16. Davey, A.L., Britland, A., Naylor, R.J.: Decreasing paediatric prescribing errors in a district general hospital. BMJ Qual. Saf. 17(2), 146–149 (2008)

    Article  Google Scholar 

  17. Elliott, M., Liu, Y.: The nine rights of medication administration: an overview. Br. J. Nurs. 19(5), 300–305 (2010)

    Article  Google Scholar 

  18. Thomas, L., Donohue-Porter, P., Fishbein, J.S.: Impact of interruptions, distractions, and cognitive load on procedure failures and medication administration errors. J. Nurs. Care Qual. 32(4), 309–317 (2017)

    Article  Google Scholar 

  19. Balas, M.C., Scott, L.D., Rogers, A.E.: Frequency and type of errors and near errors reported by critical care nurses. CJNR (Can. J. Nurs. Res.) 38(2), 24–41 (2006)

    Google Scholar 

  20. Ozkan, S., Kocaman, G., Ozturk, C., Seren, S.: Frequency of pediatric medication administration errors and contributing factors. J. Nurs. Care Qual. 26(2), 136–143 (2011)

    Article  Google Scholar 

  21. Craker, N.C., Myers, R.A., Eid, J., Parikh, P., McCarthy, M.C., Zink, K., Parikh, P.J.: Nursing interruptions in a trauma intensive care unit: a prospective observational study. J. Nurs. Adm. 47(4), 205–211 (2017)

    Article  Google Scholar 

  22. Sasangohar, F., Donmez, B., Easty, A.C., Trbovich, P.L.: Effects of nested interruptions on task resumption: a laboratory study with intensive care nurses. Hum. Factors 59(4), 628–639 (2017)

    Article  Google Scholar 

  23. Monk, C.A., Trafton, J.G., Boehm-Davis, D.A.: The effect of interruption duration and demand on resuming suspended goals. J. Exp. Psychol.: Appl. 14(4), 299 (2008)

    Google Scholar 

  24. Hodgetts, H.M., Jones, D.M.: Interruption of the tower of London task: support for a goal-activation approach. J. Exp. Psychol. Gen. 135(1), 103 (2006)

    Article  Google Scholar 

  25. Campbell, D.J.: Task complexity: a review and analysis. Acad. Manag. Rev. 13(1), 40–52 (1988)

    Article  Google Scholar 

  26. Altmann, E.M., Trafton, J.G.: Memory for goals: an activation-based model. Cogn. Sci. 26(1), 39–83 (2002)

    Article  Google Scholar 

  27. Altmann, E.M., Trafton, J.G.: Timecourse of recovery from task interruption: data and a model. Psychon. Bull. Rev. 14(6), 1079–1084 (2007)

    Article  Google Scholar 

  28. Altmann, E.M., Trafton, J.G., Hambrick, D.Z.: Momentary interruptions can derail the train of thought. J. Exp. Psychol. Gen. 143(1), 215 (2014)

    Article  Google Scholar 

  29. Altmann, E.M., Trafton, J.G., Hambrick, D.Z.: Effects of interruption length on procedural errors. J. Exp. Psychol.: Appl. 23(2), 216 (2017)

    Google Scholar 

  30. Trafton, J.G., Altmann, E.M., Ratwani, R.M.: A memory for goals model of sequence errors. Cogn. Syst. Res. 12(2), 134–143 (2011)

    Article  Google Scholar 

  31. Peirce, J., MacAskill, M.: Building Experiments in PsychoPy. Sage, Newcastle upon Tyne (2018)

    Google Scholar 

  32. Patterson, C., Maclean, F., Bell, C., Mukherjee, E., Bryan, L., Woodcock, T., Bell, D.: Early warning systems in the UK: variation in content and implementation strategy has implications for a NHS early warning system. Clin. Med. 11(5), 424–427 (2011)

    Article  Google Scholar 

  33. Hodgetts, H.M., Vachon, F., Tremblay, S.: Background sound impairs interruption recovery in dynamic task situations: procedural conflict? Appl. Cogn. Psychol. 28(1), 10–21 (2014)

    Article  Google Scholar 

  34. Collins, S., Currie, L., Bakken, S., Cimino, J.J.: Interruptions during the use of a CPOE system for MICU rounds. In: 2006 AMIA Symposium, p. 895. American Medical Informatics Association (2006)

    Google Scholar 

  35. Collins, S., Currie, L., Patel, V., Bakken, S., Cimino, J.J.: Multitasking by clinicians in the context of CPOE and CIS use. In: 2007 Proceedings of the 12th World Congress on Health (Medical) Informatics; Building Sustainable Health Systems, p. 958. IOS Press (2007)

    Google Scholar 

  36. Benda, N.C., Meadors, M.L., Hettinger, A.Z., Ratwani, R.M.: Emergency physician task switching increases with the introduction of a commercial electronic health record. Ann. Emerg. Med. 67(6), 741–746 (2016)

    Article  Google Scholar 

  37. Morgan, P.L., Patrick, J., Waldron, S.M., King, S.L., Patrick, T.: Improving memory after interruption: Exploiting soft constraints and manipulating information access cost. J. Exp. Psychol.: Appl. 15(4), 291 (2009)

    Google Scholar 

  38. Morgan, P.L., Patrick, J.: Paying the price works: increasing goal-state access cost improves problem solving and mitigates the effect of interruption. Q. J. Exp. Psychol. 66(1), 160–178 (2013)

    Article  Google Scholar 

  39. Morgan, P.L., Patrick, J., Tiley, L.: Improving the effectiveness of an interruption lag by inducing a memory-based strategy. Acta Physiol. (Oxf) 142(1), 87–95 (2013)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Craig Williams .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Williams, C., Morgan, P.L., Christopher, G., Zook, N., Hoskins, R. (2020). The Effects of Clinical Task Interruptions on Subsequent Performance of a Medication Pre-Administration Task. In: Ahram, T., Falcão, C. (eds) Advances in Usability and User Experience. AHFE 2019. Advances in Intelligent Systems and Computing, vol 972. Springer, Cham. https://doi.org/10.1007/978-3-030-19135-1_9

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-19135-1_9

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-19134-4

  • Online ISBN: 978-3-030-19135-1

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics