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The impact of big data analytics on firms’ high value business performance

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Abstract

Big Data Analytics (BDA) is an emerging phenomenon with the reported potential to transform how firms manage and enhance high value businesses performance. The purpose of our study is to investigate the impact of BDA on operations management in the manufacturing sector, which is an acknowledged infrequently researched context. Using an interpretive qualitative approach, this empirical study leverages a comparative case study of three manufacturing companies with varying levels of BDA usage (experimental, moderate and heavy). The information technology (IT) business value literature and a resource based view informed the development of our research propositions and the conceptual framework that illuminated the relationships between BDA capability and organizational readiness and design. Our findings indicate that BDA capability (in terms of data sourcing, access, integration, and delivery, analytical capabilities, and people’s expertise) along with organizational readiness and design factors (such as BDA strategy, top management support, financial resources, and employee engagement) facilitated better utilization of BDA in manufacturing decision making, and thus enhanced high value business performance. Our results also highlight important managerial implications related to the impact of BDA on empowerment of employees, and how BDA can be integrated into organizations to augment rather than replace management capabilities. Our research will be of benefit to academics and practitioners in further aiding our understanding of BDA utilization in transforming operations and production management. It adds to the body of limited empirically based knowledge by highlighting the real business value resulting from applying BDA in manufacturing firms and thus encouraging beneficial economic societal changes.

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Authors and Affiliations

  1. Faculty of Economics, University of Ljubljana, Kardeljeva ploščad 17, SI, 1000, Ljubljana, Slovenia

    Aleš Popovič

  2. NOVA IMS, Campus de Campolide, 1070-312, Lisbon, Portugal

    Aleš Popovič & Mauro Castelli

  3. Brunel Business School, Brunel University London, Uxbridge, UB8 3PH, UK

    Ray Hackney

  4. School of Management, University of Bradford, Emm Lane, Bradford, BD9 4JL, UK

    Rana Tassabehji

Authors
  1. Aleš Popovič
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  2. Ray Hackney
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  3. Rana Tassabehji
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  4. Mauro Castelli
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Correspondence to Aleš Popovič.

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Popovič, A., Hackney, R., Tassabehji, R. et al. The impact of big data analytics on firms’ high value business performance. Inf Syst Front 20, 209–222 (2018). https://doi.org/10.1007/s10796-016-9720-4

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