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Call Recording API

Krisp Call Recording API automatically integrates with all CX and voice platforms and allows you to record all customer calls.

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Green check markAutomatically integrates with all CX and voice platforms Green check markCall recordings don’t leave your infrastructure Green check markHighly affordable compared to the industry
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Who is it built for?

Krisp Call Recording API is perfect for Call Centers and BPOs wanting to build Speech Analytics and Customer QA solutions to make their operations more effective.
Call recording API is the foundation of any quality management or compliance-driven program.
It’s also perfect for Enterprises that don’t want to share their internal or customer calls with 3rd parties.

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How Does it Work?

1. Install Krisp desktop app on agents’ devices
2. Turn on “Record calls” option from Krisp’s web admin dashboard
3. Specify the private cloud where you want call transcripts to be uploaded (e.g. S3)

Once set up, every time a call ends, Krisp will upload the call recordings to the private cloud location of your choice.

The recordings are available within < 5 seconds after a call ends.

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No Integration Required

Krisp app supports all CX and voice platforms out of the box. No specific integration is needed to support your company’s voice stack.

This is possible since Krisp desktop application integrates directly with the Operating System (e.g. Windows).

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Learn more about how your call center can benefit from Call Recording API

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Maximum Security

Unlike other solutions in the industry, Krisp Call Recording API records the calls directly on agents’ devices and then uploads them to your private cloud. This means that the customer recordings never leave your infrastructure providing you with maximum possible security.

Hundreds of Call Centers and BPOs rely on Krisp today.

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Governance
  • Quick, easy deployment to all computers at once
  • User access and management
  • Centralized billing
  • Email, OAuth, and SSO user verification
settings
Privacy & Security
  • No voice data visible to Krisp servers
  • GDPR compliant
  • SOC-2 certified
  • Encryption in-transit and at-rest
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