A program that tracks cases, which could be complaints, compliments or comments. The program uses google apps script. It uses a google spreasheet to hold the case information, google forms to add, edit, and delete data, and a web app to view and search for case information. The program simply requires a gmail account there are no other prerequisites.
Customer Service Program Template - To get to the code open this and make a copy. This template contains everything you need, except for the documentation, which is listed below.
SDG Customer Service Program Help Website - An easy way to view the help documents.
The source code for the help website as well as the google apps script code has all been made available.