8000 Account recovery request · Issue #6521 · pypi/support · GitHub
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Account recovery request #6521

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Closed
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shader opened this issue Jun 2, 2025 · 2 comments
Closed
3 tasks done

Account recovery request #6521

shader opened this issue Jun 2, 2025 · 2 comments
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account-recovery Users needing assistance with account recovery

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@shader
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shader commented Jun 2, 2025

PyPI Username

shader

Reason for request

Apparently I never verified my email address, and now I'm locked out since I can't actually change the password, but it won't let me try to remember the old one either.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@shader shader added the account-recovery Users needing assistance with account recovery label Jun 2, 2025
@Thespi-Brain
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Hi @shader,

Please contact support@pypi.org to confirm the email address associated with your account and please reference this link (#6521). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from Pending to Awaiting Response in Account Recovery Jun 3, 2025
@Thespi-Brain Thespi-Brain added status: awaiting response Needs more information before proceeding and removed status: awaiting response Needs more information before proceeding labels Jun 3, 2025
@Thespi-Brain
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Hi @shader,

Thanks for confirming your email address. A password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Awaiting Response to Complete in Account Recovery Jun 6, 2025
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account-recovery Users needing assistance with account recovery
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Account Recovery
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@shader @Thespi-Brain
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