8000 Account recovery request · Issue #6403 · pypi/support · GitHub
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Account recovery request #6403

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Open
3 tasks done
jweine opened this issue May 21, 2025 · 2 comments
Open
3 tasks done

Account recovery request #6403

jweine opened this issue May 21, 2025 · 2 comments
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account-recovery Users needing assistance with account recovery

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@jweine
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jweine commented May 21, 2025

PyPI Username

jweine

Reason for request

My primary email (jweine@ethz) got deactivated by the institution. I haven't been able to verify the email after the last update of the ToS, as I don't have access to the mailbox anymore. I can still login, but I can't modify the settings (i.e. adding a second valid email address).

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@jweine jweine added the account-recovery Users needing assistance with account recovery label May 21, 2025
@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery May 22, 2025
@Thespi-Brain
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Hi @jweine,

Please contact support@pypi.org with an email address that you would like your account to be associated with and please reference this link (#6403). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from New/Triage to Awaiting Response in Account Recovery May 22, 2025
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label May 22, 2025
@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label Jun 5, 2025
@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Jun 5, 2025
@Thespi-Brain
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Hi @jweine,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

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account-recovery Users needing assistance with account recovery
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Account Recovery
Status: Verification in Process
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@Thespi-Brain @jweine
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