8000 Account recovery request · Issue #6483 · pypi/support · GitHub
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Account recovery request #6483

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Open
3 tasks done
kids opened this issue May 29, 2025 · 3 comments
Open
3 tasks done

Account recovery request #6483

kids opened this issue May 29, 2025 · 3 comments
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account-recovery Users needing assistance with account recovery

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@kids
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kids commented May 29, 2025

PyPI Username

ipku

Reason for request

password forgot,
and the only email used to make password recovery request is not verified

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@kids kids added the account-recovery Users needing assistance with account recovery label May 29, 2025
@Thespi-Brain
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Hi @kids,

Please contact support@pypi.org to confirm the email address associated with your account and please reference this link (#6483). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from Pending to Awaiting Respo 8000 nse in Account Recovery Jun 2, 2025
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label Jun 2, 2025
@kids
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kids commented Jun 5, 2025

Hello, thanks for your help, an email has been sent to support@pypi.org from the register mail address,
looking forward for further instructions!

@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label Jun 6, 2025
@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Jun 6, 2025
@Thespi-Brain
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Hi @kids,

Thanks for confirming your email address. I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

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Labels
account-recovery Users needing assistance with account recovery
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Account Recovery
Status: Verification in Process
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@kids @Thespi-Brain
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