8000 Account recovery request · Issue #6475 · pypi/support · GitHub
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Account recovery request #6475

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Closed
3 tasks done
fsmaibrgm opened this issue May 28, 2025 · 4 comments
Closed
3 tasks done

Account recovery request #6475

fsmaibrgm opened this issue May 28, 2025 · 4 comments
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account-recovery Users needing assistance with account recovery

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@fsmaibrgm
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PyPI Username

fsmai

Reason for request

2FA has never been enabled and password has been reset ("This password appears in a security breach or has been compromised and cannot be used")

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@fsmaibrgm fsmaibrgm added the account-recovery Users needing assistance with account recovery label May 28, 2025
@Thespi-Brain
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Hi @fsmaibrgm,

Please contact support@pypi.org to confirm the email address associated with your account and please reference this link (#6475). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from Pending to Awaiting Response in Account Recovery May 30, 2025
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label May 30, 2025
@fsmaibrgm
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Email has been sent. Thanks!

@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label Jun 4, 2025
@Thespi-Brain
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Hi @fsmaibrgm,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Jun 4, 2025
@Thespi-Brain
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Hi @fsmaibrgm,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Jun 6, 2025
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Labels
account-recovery Users needing assistance with account recovery
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Account Recovery
Status: Complete
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@Thespi-Brain @fsmaibrgm
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