8000 Account recovery request · Issue #6445 · pypi/support · GitHub
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Account recovery request #6445

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Open
3 tasks done
brandonmpetty opened this issue May 24, 2025 · 2 comments
Open
3 tasks done

Account recovery request #6445

brandonmpetty opened this issue May 24, 2025 · 2 comments
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account-recovery Users needing assistance with account recovery

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@brandonmpetty
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PyPI Username

brandonpetty

Reason for request

I forgot my password and apparently never verified my email address.
The email address for the account is correct, it was just never verified.
Due to this, I cannot reset my password. This is blocking me from updating my package.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@brandonmpetty brandonmpetty added the account-recovery Users needing assistance with account recovery label May 24, 2025
@Thespi-Brain
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Hi @brandonmpetty,

Please contact support@pypi.org to confirm the email address associated with your account and please reference this link (#6445). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from Pending to Awaiting Response in Account Recovery Jun 4, 2025
@Thespi-Brain Thespi-Brain added status: awaiting response Needs more information before proceeding and removed status: awaiting response Needs more information before proceeding labels Jun 4, 2025
@Thespi-Brain
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Hi @brandonmpetty,

Thanks for confirming your email address. I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Jun 6, 2025
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Labels
account-recovery Users needing assistance with account recovery
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Account Recovery
Status: Verification in Process
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@Thespi-Brain @brandonmpetty
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