8000 Account recovery request · Issue #6389 · pypi/support · GitHub
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Account recovery request #6389

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Closed
3 tasks done
seba90 opened this issue May 20, 2025 · 4 comments
Closed
3 tasks done

Account recovery request #6389

seba90 opened this issue May 20, 2025 · 4 comments
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account-recovery Users needing assistance with account recovery

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@seba90
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seba90 commented May 20, 2025

PyPI Username

code-iai

Reason for request

I got the following issue during password reset:

"However, the email used to make this request is not verified. Your email address must be verified before you can use it to reset your password."

As far as remember, I haven't added another e-mail.
Sry, for creating additional work for you guys.
Thank you in advance.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@seba90 seba90 added the account-recovery Users needing assistance with account recovery label May 20, 2025
@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery May 22, 2025
@Thespi-Brain Thespi-Brain moved this from New/Triage to Awaiting Response in Account Recovery May 22, 2025
@Thespi-Brain
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Hi @seba90,

Have you tried to verify the primary email address on your account and see what happens? Also, please contact support@pypi.org to confirm the email address associated with your account and please reference this link (#6389). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label May 22, 2025
@seba90
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seba90 commented May 27, 2025

sent an email to support@pypi.org

@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label Jun 2, 2025
@Thespi-Brain
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Hi @seba90,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Jun 2, 2025
@Thespi-Brain
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Hi @seba90,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

5B8A @Thespi-Brain Thespi-Brain closed this as completed Jun 6, 2025
@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Jun 6, 2025
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account-recovery Users needing assistance with account recovery
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Account Recovery
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@Thespi-Brain @seba90
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