Freshdesk Notion App

Notion App Integration for creating and sharing Notion pages as self help articles via Ticket Replies

Technologies Used

Freshdesk SDK
- Data Methods
- Instance Methods
- Interface Methods
- Product Events
- Installation Parameters(iparams)
Notion API
- Working with Notion Databases, Pages, Properties
- Pagination Using Cursor
- Notion API Integration
- Filtering ,Sorting data from API
Crayons Library
- Using Custom Styled Components
- Working with Custom Component Events
- Using reusable classes like fw-flex for designing and layout

Create a Notion Account
Duplicate this template for database template
Create a new notion integration and copy the 50 character api_key from https://www.notion.so/my-integrations

Clone the repo git clone https://github.com/kunal-singhh/notion-freshdesk
Type command fdk run to run your app
Open the url http://localhost:10001/custom_configs for setting up your api_key copied at point 3 and paste your api key with Name

Go to your freshdesk account ticket page and append it with ?dev=true to test the application eg: https://<YOUR_DOMAIN>.freshdesk.com/a/tickets/4?dev=true

Feature	Purpose
App lifecycle methods	app.initialized(), app.activated()
Data methods	To get ticket details, user details
Interface methods	To open/close modal, send/receive data across instances and create new ticket reply or append data to ticket reply
Request methods	For api calls post, get etc
Instance methods	To get context inside modal - sharing data to-and-fr
Installation params	custom installation page (iparams.json is used) to collect api keys and user details

We Can not invoke interface methods from modal hence pass them back to parent and then invoke interface methods
instance methods can be used to send data between different instances modal <-> app

Name		Name	Last commit message	Last commit date
Latest commit History 56 Commits
app		app
config		config
dist		dist
docs		docs
.gitignore		.gitignore
README.md		README.md
manifest.json		manifest.json