Latest Version and Release Notes
- Secure - No internet required. Air gap support.
- Private - No user tracking or analytics.
- Teams Support - Multi-user Role Based access support based on features.
- Encryption Support - TLS Administration, Secure FTP, and Cisco CURRI API TLS support
Free Community License includes these core features:
- Policy Engine with Call Blocking
- Unlimited Permit and Block Rules
- Unlimited Policies
- Greeting Injection
- Global Block List for up to 100 numbers
- Modify Calling and Called Party Numbers and Calling Names
- Phone Dashboard and Neighbor discovery up to 1000 phones
- Phone Remote Control
- Basic CDR Reports up to 7 days
- 1 Administrator
- 1 Callmanager Cluster
Additional features are enabled with a paid license.
Use Call Policies to block calls, inject greetings, and add apps to calls.
- Use a Global Block list to block calls across multiple clusters.
- Block calls based on calling Party, or a combination of calling and called party.
- Unlimited Call Routing Rules - Block, Permit, Change Caller IDs, Translate / Redirect, or Inject Greetings.
- Multiple Cluster Support - Central Policy control across all Cisco Callmanager clusters in your environment.
- Apps and Webhooks to any incoming call event - Send to CRMs, APIs, or build workflows to send complex alerts to teams for Emergency calls.
- Realtime Spam and Call Reputation scoring via TrueSpam API. Block, Rename, or Redirect calls based on a score 0-100.
- Watch Lists and Triggers to monitor and send email alerts in your environment for suspciious activity and call volume spikes. You can comment on, Block, or Ignore Watch List numbers.
- Call Blocking API for bulk call block management.
- Self Care Portal for Users
- Users can manage their own call history and block list.
- Jabber Portal for Cisco Jabber users to see history and block calls.
- Phone XML Portal for Cisco IP Phone users to see history and block calls.
- One click MCID softkey to block calls.
Learn more about Call Blocking tools available in Call Telemetry.
- Greeting Injection using native Cisco Callmanager Announcement Media Resources.
- Injecting Announcements does not require Unity Connections, UCCX, UCCE, or CVP.
- Greeting Injection does not change your intended callflow.
- TrueSpam API for realtime caller spam robocall score, with actions to block call, redirect, or rename.
- CSV Lookup to locate subnets for location data - Locate phones in MRA, VPN, or Site lists.
- ICMP Traceroute to locate the last hop for location data
- Send data via Email or SMS to any destination
- XML SOAP web lookup App for querying APIs
- Share realtime data via webhook to any third party API.
- Need another App? Contact Us to build a custom app for your needs.
- Change Calling and Called Names, creating a simple CRM connection for Cisco Callmanager.
- Lookup and modify Caller ID via Webhook CRM App or PostgreSQL CRM App
- Reports showing all details, serial, and CDP and LLDP Switch Neighbor and port for every phone.
- Report on the Firmware Version of all phones
- International Support Supports ALL Cisco Callmanager Locales and Phone Languages, not just English.
- Report on the Hardware Version V03 / V04 etc, if you are preparing for a Webex Calling Migration
- Search across any phone field
- Export all or selected phone data
- Remote Control with Live Streaming Screen View of any phone
- Remote Factory Reset Cisco IP Phones
- Free SFTP server for CDR processing
- Decodes all Cisco CDR fields, not just epoch timestamps.
- Simple and Advanced reports for quick troubleshooting.
- Low Duration Call Report CDR Anlaytics to find spam robocallers
- Realtime 911 Alerts with location data for Cisco IP Phones. Alerts can include CDP neighbor, Subnet, and Cisco Callmanager data.
- Notications for Email, SMS, MS Teams, and Webex Teams.
- Discover Cisco IP Phone details in realtime.
- Creates a Webex Teams Space for each rule alert, invites others, and allows you to collaborate as a team in the space for situational awareness of the call.
- Phone Discovery of CDP and LLDP Netowrk Switch Neighbor, IP Subnet, and ICMP traceroute for use in call workflows.
- 911 Location Manager covering Neighbor CDP LLDP Switch, Port, and Subnet locations.
- Query APIs for dispatchable emeregency location data from discovered Cisco IP Phone data.
- Meraki Location Sync for CDP neighbors and pulls switch physical address and notes.
- 911 QR Code generator for network drop wire mapping.
- Missed call alerts to Email or Webex App
- Auto synchronization and provision of all Cisco Callmanager users nightly
- Add prefix to calling party to normalize outbound callback
- Lookup name and match Caller ID to internal callers
- Bulk import of users if you don't want to sync. Learn more about Missed Calls
Fire off a webhook for every call event in CDR matching multiple conditions. Include CDR data in the webhook payload.