2FA Input Issue on Switchbot Web App Login via Desktop Browser #170
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Can you clarify if this is an issue with just the mobile app or does it apply to the web app as well? |
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Thanks for reaching out!
I just tested the mobile app and it was continuously loading (see
screenshot). I exited out and tried again and it finally kicked over.
As for the web app, it is still not working.
…On Mon, Mar 24, 2025 at 12:28 PM Adrian Rockall ***@***.***> wrote:
Can you clarify if this is an issue with just the mobile app or does it
apply to the web app as well?
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[image: AdyRock]*AdyRock* left a comment (AdyRock/com.switchbot#170)
<#170 (comment)>
Can you clarify if this is an issue with just the mobile app or does it
apply to the web app as well?
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Thanks for the information. I will look into it, but the login screen is hosted by SwitchBot, so I will probably have to report it to them. |
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Sounds good! Let me know if you need anything additional.
…On Mon, Mar 24, 2025 at 1:12 PM Adrian Rockall ***@***.***> wrote:
Thanks for the information. I will look into it, but the login screen is
hosted by SwitchBot, so I will probably have to report it to them.
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[image: AdyRock]*AdyRock* left a comment (AdyRock/com.switchbot#170)
<#170 (comment)>
Thanks for the information. I will look into it, but the login screen is
hosted by SwitchBot, so I will probably have to report it to them.
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When logging into the Switchbot app via a web browser for Homey Pro on a PC/Desktop, users encounter an issue with the 2FA (two-factor authentication) process. After receiving the 2FA code via email, the browser does not allow the code to be typed into the input field using the keyboard or the on-screen buttons to be clicked with the mouse. This prevents users from completing the 2FA verification and logging in successfully on a desktop or PC and halts the process of adding devices to Homey Pro.
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