🚀 paw is a comprehensive and open source ticket management system designed to streamline issue tracking and resolution processes for organizations. It provides a centralized platform for users to submit, track, and manage tickets or requests, facilitating efficient communication and collaboration among team members.
Features
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Ticket Creation and Submission: Users can create and submit tickets with detailed information about the issue, including title, description, priority, and category and file attachments.
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Ticket Assignment and Ownership: Tickets can be assigned to specific individuals or teams responsible for resolution, allowing for clear ownership and accountability.
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Communication and Collaboration: Threaded communication enables seamless collaboration among team members, with the ability to add (internal) comments, attachments, and updates to tickets.
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Security and Access Control: Secure user authentication, access controls, and audit trails ensure data privacy and compliance with organizational policies and regulations. You can create teams and restrict access of ticket categories to them.
- Clone the repository:
git clone https://github.com/aottr/paw.git- Install dependencies:
poetry install-
Configure settings: Copy
.env.exampleto.envand update the configuration variables as needed. -
Run migrations:
poetry run python manage.py migrate- Start the development server:
poetry run python manage.py runserverThe Project contains a Dockerfile that can be built locally or in a pipeline. I also provide the latest state of the main branch as an image
- Create a compose file, e.g.
docker-compose.yml
version: '3.8'
services:
paw:
image: ghcr.io/aottr/paw:latest
container_name: paw-ticket-system
restart: unless-stopped
ports:
- "127.0.0.1:8000:8000"
env_file:
- .env- Run the container with compose
docker compose up -d- Migrate the database (optional, recommended)
docker compose exec paw python manage.py migrate- Collect static files (optional, recommended)
docker compose exec paw python manage.py collectstatic --no-input- Access the application through
http://localhost:8000. - Register an account or log in with existing credentials.
- Start creating and managing tickets based on your role and permissions.
🙌 Contributions are welcome! Please follow the guidelines.
This project is licensed under the MIT License.