GameSense is an innovative and comprehensive responsible gaming strategy adopted by the Massachusetts Gaming Commission to help keep gambling fun for all players.

GameSense combines recommendations on responsible gaming with interactive tools and exhibits meant to engage patrons at Massachusetts casinos and through various digital platforms including this comprehensive website and associated social media channels

• GameSense Info Centers are located on-site at all Massachusetts casinos and operate 7 days a week. There, patrons can learn about myths associated with gambling, the odds of the games they are playing, take a break, and seek support from a GameSense Advisor. GameSense Advisors are also available 24/7 through LiveChat!
• GameSense Advisors receive extensive training in the areas of responsible gambling techniques, problem gambling behavior and local resources for help. Many GameSense Advisors come to the position with professional gaming experience which is useful in understanding patrons’ needs.
• Introduced by the British Columbia Lottery Corporation in 2009, GameSense has earned international recognition such as the World Lottery Association’s Best Overall Responsible Gambling Program (2010), and the U.S. – based National Council on Problem Gambling’s Social Responsibility Award (2015). In addition to being licensed and piloted at MGM Resorts International casino properties, the program has been also implemented by the Connecticut Lottery and Canadian provinces Alberta, Saskatchewan, and Manitoba.

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