Talk:Social analytics

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I am not the subject of art. but neutral writer. Therefore no COI.--Thlgnosis (talk) 11:01, 27 March 2009 (UTC)[reply]

• "Apple has confirmed that it has purchased Topsy Labs, a social analytics firm that tracks trending topics on Twitter and other social media networks, in a deal the Wall Street Journal says is valued at more than $200 million. Topsy, one of Twitter’s biggest partners, analyzes ”the half a billion messages sent over Twitter every day and has indexed every tweet ever sent and has made them searchable, much like Google GOOG -0.59% does for the web,” adds the New York Times." [1]

Somehow half this page had been taken over by an unrelated topic, which already has it's own page. Content removed.

Perhaps some of this could be profitably merged there, so I'm preserving the removed content for that purpose:

==Social media analytics==
[[Social media analytics]] (or Social Media Listening or Online Listening) is a tool for uncovering customer sentiment dispersed across countless online sources. The analytics allow marketers to identify sentiments and trends in order to better meet their customers needs. There have been examples where companies, such as [[Whirlpool Corporation|Whirlpool]],<ref>{{cite news|url=http://www.kmworld.com/Articles/Editorial/Feature/Text-analytics-finds-dynamic-growth-in-e-discovery-and-customer-feedback-76365.aspx |title=Text analytics finds dynamic growth in e-discovery and customer feedback |publisher=KMWorld |date= 2011-07-05 |accessdate=2012-04-18 | first=Judith | last=Lamont}}</ref> [[Royal Bank of Canada]]<ref>{{cite news|url=http://www.americanbanker.com/btn/24_6/social-crm-tough-worthy-goal-1038025-1.html |title=Social CRM's a Tough, Worthy Goal |publisher=Bank Technology News |date= 2011-06-01 |accessdate=2012-04-18 | first=Shane | last=Kite}}</ref> and [[JetBlue]],<ref>{{cite news|url=http://www.customerthink.com/article/can_you_hear_me_now_top_five_voice_of_customer_pitfalls |title=Can You Hear Me Now? Top Five Voice of Customer Pitfalls |publisher=CustomerThink |date= 2009-05-17 |accessdate=2012-04-18 | first=Bob | last=Thompson}}</ref> have used such analytics tools to engage customers in response to their feedback.

Likewise, academic research projects have tried to investigate the use of the social data stream in analysing and explaining further circadian, daily or seasonal emotional patterns arising in a population. A tool titled as Mood of the Nation<ref>[http://geopatterns.enm.bris.ac.uk/mood/ Mood of the Nation] (detecting Mood and Affect on Twitter). geopatterns.enm.bris.ac.uk</ref> and developed by researchers at the [[University of Bristol]] is an example, where affective norms for the emotions of anger, fear, sadness and joy are extracted based on [[Twitter]] content published by users geo-located in the [[United Kingdom]].

== See also ==
{{Colbegin|3}}
* [[Social media analytics]]
* [[Customer Experience Management]]
* [[Natural language processing]]
* [[Sentiment analysis]]
* [[Social CRM]]
* [[Text analytics]]
* [[Text mining]]
* [[Unstructured data]]
* [[Voice of the customer]]
* [[Akosha.com|Akosha OneDirect]]
{{colend}}

— MaxEnt 18:23, 9 April 2018 (UTC)[reply]

I know that Wikipedia tends to have a reactive culture (for good reason), but part of me thinks we just rename this page social analytics (philosophy) and put an end the inevitable confusion here and now.

This page name is doomed to acquire broad overtones of data analytics applied to the social graph and social interaction snoopstream. — MaxEnt 18:40, 9 April 2018 (UTC)[reply]

Basically my proposal amounts to turning this page title into a redirect page until/unless it acquires an independent formal identity of its own as outlined above. — MaxEnt 18:41, 9 April 2018 (UTC)[reply]