Dubai Metro

Dubai Metro
Dubai Metro train #5018, departing from the Burj Khalifa/Dubai Mall station.
Overview
Native name	مترو دبي
Owner	Roads & Transport Authority
Locale	Dubai, United Arab Emirates
Transit type	Rapid transit
Number of lines	2 (3 in 2029)
Number of stations	53
Daily ridership	684,000 (2023)
Annual ridership	249,660,000 (2023 Estimated)
Headquarters	Dubai Metro OCC
Website	www.rta.ae
Operation
Began operation	September 9, 2009; 15 years ago (2009-09-09)
Operator(s)	keolis
Infrastructure manager(s)	Keolis-MHI Octopus Cards Limited
Train length	5
Technical
System length	89.6 km (55.7 mi)
No. of tracks	2
Track gauge	1,435 mm (4 ft 8+1⁄2 in) standard gauge
Electrification	750 V DC third rail[1]
Top speed	95 kmph (59 mph)

The Dubai Metro (Arabic: مترو دبي) is a rapid transit system in the city of Dubai, United Arab Emirates. It is currently operated by a consortium of the French company Keolis and Japanese company MHI (Mitsubishi Heavy Industries), as Keolis-MHI.^[2] The Dubai Metro is known for its efficiency, cleanliness, and extensive coverage of the city.^{[citation needed]} The metro system consists of a network of two main lines: the Red Line and the Green Line, with more lines planned for future expansion.

The Red Line and Green Line are operational, with a major 15 km (9.3 mi) extension of the Red Line known as Route 2020 to the Expo 2020 site announced in April 2015 and opened in 2021. These first two lines run underground in the city centre and on elevated viaducts elsewhere.^[3]

All trains are fully automated and driverless, and, together with stations, are air conditioned with platform edge doors. Architecture firm Aedas designed the metro's 45 stations, two depots and operational control centers.^[4] The Al Ghurair Investment group were the metro's builders.^[5]

The first section of the Red Line, covering 10 stations, was ceremonially inaugurated at 9:09:09 pm on 9 September 2009, by Mohammed bin Rashid Al Maktoum, Ruler of Dubai,^[6] with the line opening to the public at 6 am (UTC 04:00) on 10 September.^[7] The Dubai Metro is the first urban train network in the Arabian Peninsula^[8] and either the second in the Arab World (after the Cairo Metro) or the third (if the surface-level, limited-service Baghdad Metro is counted).

More than 110,000 people, or nearly 10 percent of Dubai's population, used the Metro in its first two days of operation.^[9] The Dubai Metro carried 10 million passengers from launch on 9 September 2009 to 9 February 2010 with 11 stations operational on the Red Line.^[10] Engineering consultancy Atkins provided full multidisciplinary design and management of the civil works on Dubai Metro.^[11][12]

Until 2016, the Dubai Metro was the world's longest driverless metro network with a route length of 75 kilometres (47 mi), as recognized by Guinness World Records in 2012.^[13] The system was surpassed by the Vancouver SkyTrain in 2016 for the longest fully automated system in the world but regained the title in 2021 with the opening of Route 2020. However, its total route length have since been surpassed by the automated lines of the Singapore MRT. Nevertheless, the Red Line, at 52.1 kilometres (32.4 mi), remains the world's longest driverless single metro line.^[14] Dubai plans to launch a smart gate that allows commuters to pay fares for Dubai Metro, Tram, Buses, Taxis and Marine transport by simply passing through them. It will also use facial recognition to let commuters have a seamless experience.^[15]

Planning of the Dubai Metro began under the directive of Dubai's Ruler, Sheikh Mohammed bin Rashid Al Maktoum, who expected other projects to attract 15 million visitors to Dubai by 2010.^[16] The combination of a rapidly growing population (expected to reach 3 million by 2017) and severe traffic congestion necessitated the building of an urban rail system to provide additional public transportation capacity, relieve motor traffic, and provide infrastructure for additional development.^{[citation needed][17]} The viaducts of the overhead sections use the U-shaped viaduct technique. ^[18]

In 2004, five consortium were shortlisted to build the first section:^[19][20]

• Bilfinger Berger, Taisei Corporation, Besix & Alstom
• Vinci, Hochtief, CCIC & Ansaldo
• Obayashi, Yapı Merkezi & Mitsubishi
• Odebrecht, Parsons & Bombardier
• Saudi Binladin Group, Diwidag & Siemens

In May 2005, a AED 12.45 billion/US$3.4 billion design and build contract was awarded to the Dubai Rail Link (DURL) consortium made up of Japanese companies including Mitsubishi Heavy Industries, Mitsubishi Corporation, Obayashi Corporation, Kajima Corporation and Turkish firm Yapı Merkezi,^[21] and the Project Management ('The Engineer') and Construction Management services contract awarded to a French-American joint venture between Systra and Parsons Corporation. The first phase (worth AED 15.5 billion/US$4.2 billion) covers 35 kilometres (22 mi) of the proposed network, including the Red Line between Al Rashidiya and the Jebel Ali Free Zone^[22] set for completion by September 2009^[23] and the Green Line from Al Qusais 2 to Al Jaddaf 1. This was to be completed by June 2010.^[24] A second phase contract was subsequently signed in July 2006 and includes extensions to the initial routes. The Red Line partially opened at 9 minutes and 9 seconds past 9 pm on 9 September 2009 (9/9/9 9:09:09 PM), inaugurated by Sheikh Mohammed bin Rashid Al Maktoum.^[25]

The construction cost of the Dubai Metro project has shot up by about 80 percent from the original AED 15.5 billion/US$4.2 billion to AED 28 billion/US$7.8 billion.^[26] The authorities contradicted this, saying that the cost of the project did not overshoot. They attributed the increase in expenditure to the major changes in the scope and design of the project. The authorities also expect to generate AED 18 billion/US$4.9 billion in income over the next 10 years, but they speculate that the Metro would not be a profit-making enterprise since the fares would be subsidized.^{[citation needed]}

Work officially commenced on the construction of the metro on 21 March 2006.^[27] In February 2009, an RTA Rail Agency official stated the US$4.2 billion Dubai Metro project would be completed on schedule despite the global crisis.^[28] However, only 10 out of 29 metro stations of the Red Line opened on 9 September 2009.^[24]

Construction of the 18 stations on the Red Line and another 18 on the Green Line restarted on 7 February 2010, according to contractors, after a settlement was reached with a Japanese-led consortium over disputed payments of about US$2 billion–US$3 billion.^{[citation needed]} Construction of all 29 metro stations on the Red Line was declared complete on 28 April 2010 by the acting chief of the RTA Rail Agency.

Seven more stations on the Dubai Metro Red Line opened on 30 April 2010. Ten new trains were pressed into service, giving a total of 22 trains in service when the stations opened. The seven stations are Emirates Station, Airport Terminal 1 Station, Dubai Internet City (TECOM) Station, Al Karama Station (now ADCB), Emirates Towers Station, Dubai Marina Station (now SOBHA REALTY), and Ibn Battuta Station. In addition to this, a further three stations were opened on 15 May 2010; GGICO Station and World Trade Center Station. Furthermore, Business Bay Station, First Gulf Bank Station (Now First Abu Dhabi Bank), mashreq (Al Barsha) Station, Al Khail (Emirates Golf Club) Station, and Jumeirah Lakes Towers Station (Now DMCC) were opened on 15 October 2010. After much delay, Jebel Ali Station, the terminus of the Red Line on the Abu Dhabi side was opened on 11 March 2011,^[29] and Jebel Ali Industrial Station, renamed Danube Station, was opened on 12 December 2012.^[30][31] The final two stations, Al Jadaf and Creek, on the Green Line were opened on 1 March 2014.^[32]

The Dubai Metro was operated by Serco under contract to the Roads & Transport Authority.^[21] It has been renewed a number of times, most recently in March 2019.^[33][34] In March 2021, the French-Japanese consortium of Keolis and Mitsubishi Heavy Industries was announced as a new operator from 8 September 2021.^[35]

Red Line trains run every 5 to 7 minutes off-peak (averaging 8.5 trains per hour), with a minimum headway of 3 minutes 45 seconds (16 trains per hour) during peak hours, with 44 trainsets in service. Trains from the Red Line and Green Line can depart differently due to technical glitches. From 2010, when 51 trains were in service, the line had a peak-hour capacity of 11,675 passengers per hour in each direction. As of September 2014^[update], the Red Line operates 60 trains (train registrations 5001–5045, 5065–5079) The theoretical maximum design capacity is 25,720 passengers per hour, which would require 106 trains.^{[citation needed][36]}

The Green Line had an initial capacity of 6,395 passengers per hour per direction, with 19 trains (train registrations 5046–5064) in service as of September 2014. The design capacity of this route is put at 13,380 passengers per hour with 60 trains in service.^[37]

Over 280,000 passengers used the Dubai Metro during the first week of its operation.^[38]

Before launch, Dubai Municipality Public Transport Department expected the metro to provide transport for 12% of all trips in Dubai. After the first month of operation (on a limited network), the monthly total was 1,740,578 passengers, which equates to under 60,000 passengers/day.^[39] After the opening of more stations in May 2010, ridership surged to 103,002 passengers/day and reached 130,000/day by the beginning of October 2010. When the Green Line opened on 9 September 2011, passengers on the Red Line was noted as 180,000/day. In 2013, passengers rose to 377,000/day, split 64% for the Red Line and 36% for the Green Line.^[40] During the first half of 2015, RTA announced that 88,252,034 passengers have used the metro.^[41] In August 2017, RTA announced that total ridership since 2009 had surpassed 1 billion total trips.

Statistics

	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Lines	1	1	2	2	2	2	2	2	2	2	2	2	2
Kilometres			74.6	74.6	74.6	74.6	74.6	74.6	74.6	74.6	74.6	74.6	74.6
Trips (Red Line)				104,961	115,670
Trips (Green Line)				93,795	94,189
Trips (Total)				198,756	209,759
Passengers (Red Line)	6,892,544	38,887,718	60,024,794	71,914,000	88,886,539	104,000,000[42]	121,000,000[43]	121,600,000[44]	128,054,000[44]	132,400,000[45]
Passengers (Green Line)			8,982,256	37,576,000	48,872,719	65,942,000[43]	69,708,000[43]	69,700,000[44]	72,021,000[44]	72,000,000[45]	70,612,933[45]
Passengers (Total)	6,892,544	38,887,718	69,007,050	109,490,000	137,759,258	186,942,000[43]	190,708,000[43]	191,300,000[44]	200,075,000[44]	204,000,000[45]	202,978,067[45]

One issue for the new system was how to reliably and comfortably get riders to their final destination if it is not located near a metro station. The RTA has added "feeder bus routes" also known as Metro link buses. Seen in Blue and White. Which act as shuttle services to and from major locations in and around the station area. There are bus and taxi laybys constructed as well as drop off zones at each station for ease of passenger access.^[46]

In addition 268 km of light rail lines are also planned, these will serve as feeders to the Dubai Metro. The Dubai Tram is one of the light rail plans.^[46]

To permit fully automated operation, Thales Rail Signalling Solutions is supplying its SelTrac IS communications-based train control and NetTrac central control technology. This is configured for a minimum headway of 500 seconds (40 trains per hour). The top speed of the trains is estimated to be around 95 km/h (59 mph), giving a round-trip time of 2 hours 23 minutes for the Red Line and 1 hour 23 minutes for the Green Line.^[47]

The first two lines of the Dubai Metro have 70 kilometres (43 mi) of lines, and 47 stations (nine of them being underground).^[48] The Red Line stretches along the city from the Jebel Ali area to the border with Sharjah. It passes through several tourist attractions such as Mall of the Emirates, The Dubai Mall and Burj Khalifa. The Green Line, on the other hand, stays within the old Dubai area. It passes through many historical sites, such as the Dubai Museum, the Gold Souk, the Spice Souk among others. Because of that, many stations near those places are themed on the history of Dubai, with photos depicting the UAE in the 1960s or earlier being on display within the station. Some stations are even specially designed with the architecture of traditional Emirati houses, mirroring the architecture in the surrounding area.

Route 2020: A 15 kilometer (9 mi) extension with seven new stations (including two underground) already built which starts at the Jebel Ali Station and ending at the Expo 2020 Site.^[49] Future plans will also extend this line to the Al Maktoum International Airport. The extension is served by new, redesigned trains from Alstom. The extension opened in stages in 2021.^[50][51][52] Since Red Line trains now run directly on the new track to Expo 2020, the Red Line section from Jabal Ali to UAE Exchange is now run as a branch.^{[citation needed]}

Lines	Terminals		Construction started	Opened	Newest Extension	Length km	Stations	Trip time	Average speed
Red Line	Centrepoint	Expo 2020	2006	2009	2021	67	31	55–75 minutes	60–80 km/h
		UAE Exchange	2006	2009	2021	14.3	5	11 minutes
Green Line	Etisalat	Creek	2006	2011	2014	22.5	20	39–40 minutes	60–90 km/h
Blue Line	Creek	Academic City	2024	2029 (planned)		21	10
	Centrepoint					9	4

In 2011, the RTA stated that there are no "immediate plans" to build the Blue and Purple lines "in the next five or six years". This is mainly because the planned area is empty and developing.^[53]

In 2013, the RTA laid out a three-phase plan to expand the existing lines and build new ones: extending the Green Line by 12 stations and 24 kilometres (15 mi) to Academic City by 2020; expanding the overall system by 58 stations and 91 kilometres (57 mi) by 2025 and completing expansion with a total of 69 stations and 221 km over and above the present 47 stations and 70 kilometres (43 mi) that are present as of January 2013.

• Purple Line: along Al Khail Road (E44). The line will extend from the Al Maktoum International Airport to Muhaisnah, a locality near the border between Dubai and Sharjah.^[54] There will be about eight stations, three with check-in facilities. However, The Dubai Airports Authority claimed that this was unfeasible as it did not pass through many localities. They however suggested opting for a "central terminal" similar to those in Europe where trains leave from inside the airport to the other airport with trains also leaving to the city. The RTA have taken this into consideration.^{[citation needed]}
• Pink Line: The Pink Line is planned to run east–west with a terminus at Al Sufouh and is scheduled for completion by 2030.^[55]
• Gold Line: Announced as the 'Yellow Line' in April 2008 and confirmed in January 2013 as the 'Gold Line'.^[46] One of the stations planned for the Gold Line is the Dubailand Station, west of Meydan.^[56] The Gold Line will connect Arabian Ranches, Deira, and Dubai Marina and is scheduled to open by 2025.^[55]
• Red Line Extension: 15.5 kilometres (9.6 mi) and six new stations, terminating at the border with Abu Dhabi. No dates for completion announced.^[57]

In 2014, the RTA approved the recent proposal of extending the Red Line from Al Rashidiya station to Mirdif City Center which will increase 3.5 kilometers with the new station. However, there is also a proposal to extend it further to Al Warqa'a which is currently being studied.^[58]

On the Green Line, the RTA finalized the extension plan of 20.6 kilometers from Al Jaddaf to Academic City in 2014. The extension is due to go through Festival City, Lagoons, Ras Al Khor Industrial Area, International City, Dubai Silicon Oasis, and Dubai Academic City.^[59] In November 2023, the Green Line and Red Line extensions eastward was approved under the Blue Line project of the Dubai Metro. ^[60]

In 2018, the engineering firm Aurecon produced a study into a 7.5 km express metro line from Al Qiyadah station on the Green Line till Sharjah.^[61] The line would cost AED 3 billion, and could reduce traffic congestion between the two cities by up to 30%.

Dubai Metro is composed of at-grade (G) elevated Type 1, Type 2 and Type 3 (T1, T2 and T3, respectively) underground stations (U) and underground transfer station types (UT).^{[citation needed]} Type 1 is the regular at-grade concourse station, Type 2 is a regular elevated concourse station, and Type 3 is an elevated special track station with an extra track to hold a non-operational train. Underground transfer stations accommodate both the Red and Green lines for easy transfers.^{[citation needed][36]}

Besides these differences, there are five themes used in the interiors of the stations:^[62] The red line individually has 29 stations including the Interchange Stations between Green Line. The green line has 20 stations including the Interchange Stations between Red Line. Route 2020 (Connected with the Red Line from Jebel Ali) individually has 7 stations in total (including Jebel Ali; 6 without it).

Inside the stations will have air conditions from 24 to 21 Celsius.

1. Heritage: Symbolizes the culture and history of the United Arab Emirates.
2. Earth: Marks the start of the Dubai modern and urban drive, which resembles the force and durability of earth and soil.
3. Air: Symbolizes the elation and joy that Dubai provides to residents and visitors.
4. Fire: Symbolizes the energy, vigour and strong will displayed by Dubai leaders.
5. Water: Symbolizes the human values which Dubai seeks to ensure in its modern achievements.

The Earth stations have a tan-brown colour effects; water has blue-white colour effects; fire has orange-red colour effects; and the air has green colour effects.^[63][64]

Officials have negotiated with international and local companies over naming rights for 23 stations on the two lines. This corporate branding is the first of its kind.^[65] Some examples are: BurJuman, Burj Khalifa/Dubai Mall, Mall of the Emirates, DAMAC Properties and UAE Exchange.

Most stations have a ZOOM market inside.

The Dubai Metro has built three large multi-level car parking with an estimated capacity to accommodate more than 8,000 vehicles for the passengers where they can park their car and ride the metro.

Stations	Line	Spaces
Centrepoint (Rashidiya) Metro Station	Red Line	2700 cars
Jabal Ali Metro Station	Red Line, Branch	3000 cars
Etisalat by e& Metro Station	Green Line	2300 cars
Jumeirah Golf Estates Metro Station	Red Line	400 cars

The parking is free for the metro users.

All metro stations have elevators and contrasting tactile guidance path to guide the visually impaired. There are also dedicated spaces for wheelchair users on all the trains. Handicapped passengers, also known as 'people of determination' in the UAE, can ride with any RTA service for free with a special, personalized Nol Card.

Emergency stop buttons, intercoms and platform screen doors with corresponding flashing light signals are installed at every station for the safety of the passengers. Trains are equipped with emergency stop buttons, door release levers, intercoms and fire extinguishers. CCTV is operational throughout the entire network and in trains and police officers are regularly on patrol in the stations, especially during rush hours.

Wi-Fi connectivity is available across all trains and stations and is provided by du which is in par with the Wi-Fi UAE program which provides Wi-Fi connectivity across major parts of UAE. Mobile phone coverage is available across the entire network of the metro. The metro itself has Wi-Fi connectivity inside for the commuters to access with two tiers of Internet access with the normal service being free whereas the premium service can be accessed by a nominal fee.^[66]

The Dubai Transport is divided into 4 tiers (5 zones). The prices were slightly increased as of 11 November 2014.^{[citation needed][67]} The cheapest ticket (not preloaded, and not in the "gold" class) with a distance not more than 3 km cost 3 AED (about $0.82) – the equivalent of Tier 0, and most costly single trip (Tier 3, exceed 2 zones, and paper not preloaded ticket also^{[clarification needed]}) 7.5 AED (about $2.04) and was not increased from opening. Tier 1 is one zone trip, where the travel exceeds 3 km, Tier 2 is neighbouring 2 zones travel. Also (excluding Gold class) using cards there is "no more paying" – a free rest of day travel if the cost exceeds 14 AED (about $3.81).^[68][69]

The Dubai Metro has a fixed fare based on three tiers and travelling under 3 km costs 3 AED.^[70] The tiers are:

Tiers
Tier 1 |3 AED| Within 1 zone start and end in same zone
Tier 2 |5 AED| Starts in 1 zone and ends in neighboring zone
Tier 3 |7.5 AED| Crosses 3 or more zones

The Nol Card are used by the passengers to check-in and check-out at the gates in their destination station. No other payment form (cash, credit card) can be used. The fare will be automatically deducted based on the number of zones traveled. Passengers will be allowed to check-in when their card has more than minimum credit required.

Children below the age of 5 years or less than 90 cm and people with disabilities (personalized Nol Card required) will be eligible to travel the metro for free.

There is also a Nol Card available for students & seniors, and they can get a student & senior citizens' discount (usually half of the fare).

Japanese manufacturer Kinki Sharyo built a total of 79 five-car trains (60 on the Red Line, nineteen on the Green Line) for the system.^[71] Their fleet numbers are 5001 – 5079, and each train's cars are assigned a 3 digit number and a letter from A to E (The first car is assigned A; second is B; third is C; fourth is D; fifth is E: For example, train set 5001 consists of cars 101A, 101B, 101C, 101D and 101E). The trains are designed to carry 643 seated and standing passengers, and unusually for a mass transit system, the trains have three classes of accommodation: Gold Class (first class), the Women and Children only class, and the regular Silver Class (economy).^[72] The first train (Set 5001) was delivered to Dubai in March 2008.^[71] The trains are driverless, use third rail current collection. Trained wardens accompany passengers to help with emergencies.^[73] Four newer trains (Sets 5074, 5075, 5076, and 5077) are each painted with a different special livery, in which one of them (set 5077) representing the skyline of Dubai.^[74] Set 5041 was painted with a special Museum of the Future livery. However, these liveries (except set 5041 which still exists as of today) are currently removed.

50 new trains, the Alstom Metropolis, were introduced in November 2018.^[75] These trains have higher capacity, 696 passengers, up from 643 passenger on the current trains.^[76] This will increase passenger capacity by about 10%. The new trains have a refreshed interior with better air conditioning, digital maps, improved speed, brakes and doors.^[75] Out of these 50 trains, all 50 are running on the Red and Green Lines (mostly the Green Line). The fleet numbers of the new Alstom trains are 5101 – 5150, and similar to the original Kinki Sharyo trains, each train's cars also are assigned a 3 digit number and a letter from A to E (for example, set 5122 consists of cars 222A, 222B, 222C, 222D and 222E).

Brand Dubai collaborated with Roads & Transport Authority in March 2019 to launch the "Dubai Metro Music Festival", there was no festival in 2020 and 2021 because of COVID-19. It is held from 14 to 20 Sha'aban every year. Held across red line stations.

Year	Stations	Dates	Timings	Musicians	Nationalities	Instruments
2019	Union, BurJuman, Burj Khalifa / Dubai Mall, Mall of the Emirates, DMCC	17–23 March 2019	6am-12pm, 4pm-9pm (Union, BurJuman, Mall of the Emirates and DMCC), 12-4pm (Burj Khalifa / Dubai Mall)	Aksana Laukava, Vineet Panchal, PorcaPizza	Belarus, India, Italy	Saxophone, Tabla, Recycled One Man Band
2020	None because of COVID-19
2021	None because of COVID-19
2022	Union, BurJuman, Mall of the Emirates, Jabal Ali, Expo 2020	16–22 March 2022	4-10pm	Inass Halal, Christophe Servas, Al Taj, Jose Luis Torres	Syria, France, Egypt, Ecuador	Percussion, Flute and Recycled Instruments, Flute Beatbox, One Man Band
2023	Union, BurJuman, Financial Centre, Mall of the Emirates, Sobha Realty	6–12 March 2023	4-10pm	John Buttigieg, Anetta Morozova, Isabelle Clarençon	Australia, Russia, France	Guitar, Flute, DJ and Piano
2024	Union, BurJuman, Burj Khalifa / Dubai Mall, Mall of the Emirates, DMCC	21–27 September 2024	5-10pm

On 1 November 2018, as part of the RTA's Public Transport Day, the longest diverse human chain of hand was formed in a Dubai metro train at Etisalat station.^[77] The record was acknowledged by Guinness World Records. The chain was formed by people from 96 countries around the whole world. Previously this record was with Norway, where 75 nations made a diverse human chain.^[77]

Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, gave his directions to transform Dubai Metro stations into art museums under the supervision of Dubai Culture and Arts Authority, The project was announced early April 2014 and aims at displaying contemporary and modern art.^[78]

• 10 September 2009 (2009-09-10): one metro train broke down and passengers were stranded for two hours before being picked up by a second train.^[79]
• 28 February 2010 (2010-02-28): Thousands of commuters were affected after part of Dubai Metro's Red Line was closed after a small fire on the track. A section of the Red Line between Al Jafiliya Station near Za'abeel Park and Terminal 3 Station was shut at around 7 pm and remained closed until Monday morning. Trains were evacuated at Burjuman (formerly Khalid Bin Al Waleed), Union Station and Al Rigga Station. A Dubai Roads and Transport Authority (RTA) spokesman confirmed there was smoke on the underground track between Union and Burjuman Station. However, RTA officials remained tight-lipped about what had caused the incident.^[80]
• 25 December 2011 (2011-12-25): Passengers reported that some trains stalling and others moving 'at snail's pace' due to technical problems. The RTA confirmed that both the Red and Green lines of the metro were running slow, in both directions, due to "some technical issues".^[81]
• 3 December 2012 (2012-12-03): The Dubai Metro saw its first death when a man committed suicide by lying down on the metro tracks and was run over by the automated train.^[82]
• 12 August 2014 (2014-08-12): Commuters on a segment of the Dubai Metro's Red Line were stranded after a train (registered 5075) stopped between Al Karama and Al Jafiliya stations during peak hours following a technical snag at around 7 pm. According to a Roads and Transport Authority (RTA) official, the train on the Red Line experienced an electrical failure, causing the metro to stall operations between the Union and Business Bay metro stations leaving 2000 passengers stranded. The Green Line operated as usual. The passengers stranded in the train broke the emergency door using the hammer and opened the door as there was no air conditioning available and walked to Al Karama Metro Station by walking on the viaduct. Two hours later, the Metro services were fully restored.^[83]
• 29 October 2014 (2014-10-29): In late evening, commuters on the Dubai Metro were stranded at stations due to trains between Business Bay station and Nakheel station stopped operating in both directions due to a technical glitch. The systems were fully restored one hour later.^[84]
• 3 April 2016 – Passengers were left stranded during evening rush hour after a technical snag delayed train services on the Red Line. Systems were restored in 30 minutes.^[85]
• 24 August 2017 – A man commits suicide in Noor Bank Metro Station. The station was shut down for one hour following the incident.^[86]
• 6 November 2017 – Passengers commuting on the Red Line were left stranded after a technical glitch caused train services to temporarily stall specifically near Jumeirah Lakes Towers (now DMCC) and UAE Exchange stations. Services returned to normal at 12:32 PM.^[87]
• 6 March 2024: Commuters traveling on the Red Line experienced delays when a technical issue halted train services, forcing them to walk from al Khail to Internet City, particularly near Internet City station and Equiti station. Normal service resumed after 45 minutes.
• 16 April 2024: Excessive flooding caused by heavy rain forced twenty-three stations to shut down around 8 pm, which include the Abu Baker al Siddique Station to Al Ras Station, Deira City Center Station to Union Metro Station, and World Trade Center Station to UAE Exchange Station.^[88][89] Passengers were left stranded after being forced to disembark the trains and leave the stations. Stations on Route 2020 stayed open.^[90] Many bus routes were also affected, giving many commuters no choice but to walk home.
• 17 April 2024: Around 4:30 PM, 4 prominent stations on the red line reopened.^[91]
• 18 April 2024: At 1:50 PM, it was announced that Mall of the Emirates and Dubai Internet City Stations were operating normally.^[92]
• 19 April 2024: At 4:20 PM, nearly 3 days after the initial shutdown, the Red Line began operating normally except for 4 stations, namely ONPASSIVE, Equiti, mashreq, and Energy.^[93] Three hours later, the Green line became fully operational with the reopening of 2 underground stations and one elevated station.^[94]
• 19 May 2024: The ONPASSIVE, equiti, Energy, and mashreq stations reopened, thus making the Red Line fully operational.

• Nol Card
• Dubai Tram
• Transportation in Dubai

• Tour of the Dubai Metro – lines and principle stations on YouTube
• Dubai Metro Timings
• Union Metro Station