Failure of large transformation projects from the viewpoint of complex adaptive systems: Management principles for dealing with project dynamics
Many large transformation projects do not result in the outcomes desired or envisioned by the stakeholders. This type of project is characterised by dynamics which are both caused by and result of uncertainties and unexpected behaviour. In this paper a ...
Technology assimilation through conjunctures --- a look at IS use in retail
We study the assimilation of information technology by an organization establishing itself in the emerging retail industry in India. We highlight the need for conducting a holistic analysis of the assimilation process that considers the role of various ...
Repertoires of collaboration for common operating pictures of disasters and extreme events
Disasters are dynamic, emergent scenarios involving diverse stakeholders in complex decision making and as such, disaster response systems must account for these conditions. We suggest that emergency service agencies should consider supplementing their ...
Knowledge transfer planning and execution in offshore outsourcing: An applied approach
In this paper, we report from a longitudinal project about knowledge transfer conducted in a major financial company headquartered in Denmark and an offshore development center located in Bangalore, India. We identify the main knowledge transfer ...
Designing an information system for updating land records in Bangladesh: Action design ethnographic research (ADER)
Information Systems (IS) has developed through adapting, generating and applying diverse methodologies, methods, and techniques from reference disciplines. Further, Action Design Research (ADR) has recently developed as a broad research method that ...
The formation of technology mental models: the case of voluntary use of technology in organizational setting
The use of information systems in organisations presents one of the early signs of success. Hundreds of studies have generated a wealth of knowledge on systems use across a broad range of technologies and theoretical approaches. However, new types of ...
Developing and validating a hierarchical model of external responsiveness: A study on RFID technology
Information Systems researchers demonstrate that organizations are very often influenced by external environment; success of an organization and its associated industry is largely dependent on how they respond to the external factors. Although a number ...
Investigating success of an e-government initiative: Validation of an integrated IS success model
The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is ...
Research on information systems failures and successes: Status update and future directions
- Yogesh K. Dwivedi,
- David Wastell,
- Sven Laumer,
- Helle Zinner Henriksen,
- Michael D. Myers,
- Deborah Bunker,
- Amany Elbanna,
- M. N. Ravishankar,
- Shirish C. Srivastava
Information systems success and failure are among the most prominent streams in IS research. Explanations of why some IS fulfill their expectations, whereas others fail, are complex and multi-factorial. Despite the efforts to understand the underlying ...
Antecedents of cognitive trust and affective distrust and their mediating roles in building customer loyalty
The present research investigates how trust and distrust differently mediate in customer perceptions of various web features in the process of building customer loyalty. Assuming trust and distrust are different in their psychological aspects, we ...
Lemon complaints: When online auctions go sour
"Lemon" complaints reveal that online auction experiences can turn sour. Theory on information asymmetry explains how "lemons" could drive high quality items away from a market leaving a dominance of poor quality goods. In this paper we analyze "lemon" ...
Profiling internet banking users: A knowledge discovery in data mining process model based approach
Analysing datasets using data mining techniques can enhance decision making in organizations. However, to ensure that the full potential of these techniques is realised it is important that decision makers understand there are Knowledge Discovery and ...