Manufacturing & Service Operations Management

Problem definition: Do the benefits of operational transparency depend on when the work is done? Academic/practical relevance: This work connects the operations management literature on operational transparency with the psychology literature on the peak-...

Problem definition: We examine the impact of logistics performance metrics such as delivery time and customer’s requested delivery speed on logistics service ratings and third-party sellers’ sales on an e-commerce platform. Academic/practical relevance: ...

Problem definition: Expansions in product assortment by online retailers often engender operational challenges. In undertaking such expansions, retailers exercise a strategic choice between expanding assortment width or depth. Our understanding of how ...

Problem definition: Early research has documented significant growth in ride-hailing services worldwide and allied benefits. However, growing evidence of their negative externalities is leading to significant policy scrutiny. Despite demonstrated ...

Problem definition: In this work, we examine how ridesharing platforms affect changes in short-term vehicle purchasing. On the one hand, if the introduction of such platforms motivates owners to use the idle capacity of their existing vehicles to accrue ...

Problem definition: Online retailers often receive customer orders comprising several products of differing origins. To fulfill these orders, retailers must ship multiple parcels from different locations and—unless they are grouped somewhere along the ...

Problem definition: We consider a revenue management problem that arises from the selling of high-speed train tickets in China. Compared with traditional network revenue management problems, the new feature of our problem is the assign-to-seat ...

Problem definition: We ask whether and how a charitable organization’s front-line staff members can be effectively positioned to encourage donors to donate more (in compliance with the eligibility rules) during their in-person interactions. Academic/...

Problem definition: Mobile money systems—platforms built and managed by mobile network platform operators (MMPOs) to allow money to be stored as digital currency—connect millions of poor and “unbanked” people to the formal financial system. Unfortunately, ...

Problem definition: Business analytics (BA) in healthcare research offers numerous valuable insights that can enhance patient care and hospital performance. Consequently, there has been a rapid surge of research in this area. Academic/practical relevance: ...

Problem definition: Under the prevailing fee-for-service (FFS) payments, hospitals receive a fixed payment, whereas physicians receive separate fees for each treatment or procedure performed for a given diagnosis. Under FFS, incentives of hospitals and ...

Problem definition: Mitigating the COVID-19 pandemic poses a series of unprecedented challenges, including predicting new cases and deaths, understanding true prevalence beyond what tests are able to detect, and allocating different vaccines across ...

Problem definition: Participant retention is one of the significant issues faced by clinical studies. This paper analyzes the economic impact of combining two mechanisms (monetary payments to participants and effort exerted during a clinical study) ...

Problem definition: Approximately 11,000 alleged illicit massage businesses (IMBs) exist across the United States hidden in plain sight among legitimate businesses. These illicit businesses frequently exploit workers, many of whom are victims of human ...

Problem definition: We study scheduling multi-class impatient customers in parallel server queueing systems. At the time of arrival, customers are identified as being one of many classes, and the class represents the service and patience time ...

Problem definition: Delay announcements have become an essential tool in service system operations: They influence customer behavior and network efficiency. Most current delay announcement methods are designed for relatively simple environments with a ...

Problem definition: This paper provides a theoretical investigation into the value and design of a traceability-driven blockchain under different supply chain structures. Methodology/results: We use game theory to study the quality contracting equilibrium ...

Problem definition: A blockchain payment system, such as Bitcoin or Ethereum, validates electronic transactions and stores them in a chain of blocks without a central authority. Miners with computing power compete for the rights to create blocks according ...

Problem definition: How to use social media to predict style color and jeans fit sales for a retailer. Academic/practical relevance: Neither retail practice nor the academic literature provides a method for using social media to predict style color and ...

Problem definition: Dynamic forecasting models in auctions have fallen short on two dimensions: (i) the lack of an equilibrium model for final bids and (ii) the lack of a winner’s curse (i.e., a tendency to overpay conditional on winning the auction) ...

Problem definition: The undesirable but inevitable consequence of running promotions is that consumers can be trained to time their purchases strategically. In this paper, we study randomized promotions, where the firm randomly offers discounts over time, ...

The journal is pleased to publish the abstracts of the six finalists of the 2022 Manufacturing and Service Operations Management Society’s student paper competition. The 2022 prize committee was chaired by Florin Ciocan (INSEAD), Ersin Korpeoglu (...