Knowledge Management as the Creation of Intelligent Resource Sharing Cultures
The fields of cultural studies, neuroscience, and management convince us of the importance of integrating pertinent insights into knowledge management KM practice. This guided study, commitment and follow-through is essential for survival in our ...
Community of Practice Application in Knowledge Management
Knowledge Management KM on its surface may appear to be a dichotomous dis-synchronization with Community of Practice CoP development. KM is systematic and intentional, and presumes the defined body of facts. CoP, on the other hand, is based, as its name ...
Personal Knowledge Management in Outreach and Instruction
The role of librarians today continues to evolve in response to the needs of their academic community. Personal Knowledge Management PKM is one example of an untapped arena for outreach and instruction for librarians. To fully embrace this new facet of ...
How to Smile When They Can't See Your Face: Rhetorical Listening Strategies for IM and SMS Reference
This article suggests IM instant message and SMS short message service reference strategies based on the stance of rhetorical listening in an attempt to create in digital communication environments in which both patrons and reference librarians can ...
Improving Interaction in Online Liaison Services through Skype
This article describes a pilot project of enhanced virtual reference services through a multifaceted model of services that includes the addition of Skype reference. The project was created as a response to a growing need for advanced liaison services ...