Digital Government: Research and Practice

Generative Artificial Intelligence (GAI) is fundamentally changing the ways of working and blurring the boundaries between human and machine-generated contents. While there is an increasing interest in the adoption of GAI systems, such as ChatGPT and DALL-...

The purpose of the study is to examine the digitisation of the state system involving local executive bodies to identify effective strategies for engaging citizens in territorial development decision-making. The following methods were applied in the study:...

As the first nationwide reputation system, the Chinese Social Credit System (SCS) employs a plethora of information technologies to rate citizens according to a state-defined notion of trustworthiness. Complementing extant research about the SCS that ...

Generative AI has the potential to transform how public services are delivered by enhancing productivity and reducing time spent on bureaucracy. But to what extent is the technology already in use? Our survey of UK public service professionals (in ...

Governments are facing the benefits and perils of recent developments in artificial intelligence. One key objective is using AI to enhance the efficiency and effectiveness of their public service provision. While academic research has examined these ...

Generative Artificial Intelligence (GenAI) tools are becoming quite popular for a variety of operations. One such tool, ChatGPT, is rapidly permeating into people's daily lives and is considered to have the potential to reshape our society. While private ...

In selected jurisdictions like the USA, China, and Singapore, the integration of AI into judicial proceedings has become a tangible reality. Algorithms play a pivotal role in supporting decision-making processes during the formulation of judicial ...

In Sweden, a decade ago, digitalized co-production emergency response initiatives of a hybrid bottom-up type emerged. They targeted local efforts to recruit groups of citizens to provide first respons for other citizens in accidents. Benefits in terms of ...

The recent developments in artificial intelligence (AI) are revolutionizing professional practices across various professional fields, including evaluation. With its advanced automation and learning capabilities, AI is bringing significant changing to the ...

Lawmakers all over the world have started to draft new regulations for Artificial Intelligence (AI). While the European Union is currently leading the way with its AI Act, many other legislators will follow and already positioned themselves with white ...

The digitalization of public administrations can reduce corruption, but many efforts fail. Although the relationship between digitalization and corruption has been investigated, how corruption can be reduced in practice is given hardly any attention. ...

This application paper introduces a transformative solution to address the labour-intensive manual report generation, data searching & report revision process in government entities. Traditional methods of data extraction, analysis, and graph creation for ...

The emergence of generative artificial intelligence (GenAI) has exacerbated the challenges of Misinformation, Disinformation, and Mal-information (MDM) within digital ecosystems. These multifaceted challenges demand a re-evaluation of the digital ...

The rapid progression of generative artificial intelligence (GenAI) tools has raised significant interest and concern in academia. Instances of students submitting AI-generated assignments prompt investigations into implications for teaching, learning, ...

This research examines how stakeholders in higher education institutions in Ecuador, Chile, and Costa Rica are adopting ChatGPT. Unlike existing literature that predominantly focuses on North America, Europe, or Asia, this research shifts the lens to ...

Clicktivism, an emerging form of activism in the digital era, is a concept that can be applied to government-hosted e-petitions. However, an integrative approach combining these two has been scarce. Addressing this gap, this study aims to investigate the ...

This paper introduces a competency-based model for generative artificial intelligence (AI) literacy covering essential skills and knowledge areas necessary to interact with generative AI. The competencies range from foundational AI literacy to prompt ...

Research on the potential use of ChatGPT for anonymizing texts in government organizations is scarce. This study examines the possibilities, risks, and ethical implications for government organizations to employ ChatGPT in the anonymization of personal ...

This brief commentary describes some of the less discussed implications of generative artificial intelligence (GenAI) for changes in government communications, citizen experiences and the very foundations of government. It focuses on the current and ...

Labor market information is an important input to labor, workforce, education, and macroeconomic policy. However, granular and real-time data on labor market trends are lacking; publicly available data from survey samples are released with significant ...

Recent advances in the field of large language models (LLMs), particularly the ChatGPT family, have given rise to a powerful and versatile machine interlocutor, packed with knowledge and challenging our understanding of learning. This interlocutor is a ...

Armchair auditors are citizens who use open data to investigate and monitor government activities, typically using analytics and other approaches. Armchair auditors provide a valuable role in holding governments and organizations accountable. This paper ...

This study explores the impact of Generative Artificial Intelligence (GenAI), in particular, ChatGPT, on the public sector workforce in the United States, focusing on task replacement, assistance potential, and the evolving landscape of skills. Utilizing ...

Much like cars, AI technologies must undergo rigorous testing to ensure their safety and reliability. However, just as a 16-wheel truck’s brakes are different from that of a standard hatchback, AI models too may need distinct analyses based on their risk, ...

Generative AI technologies have the potential to be socially and politically transformative. In this paper, we focus on exploring the potential impacts that Generative AI could have on the functioning of our democracies and the nature of citizenship. We ...

In a comprehensive assessment of ChatGPT and Bard's performance across three key indices—Government AI Readiness, Digital Economy and Society, and UN E-Government Survey, the study delves into nuanced insights regarding their accuracy, adaptability, and ...

Technological progress poses unique challenges for the public sector. New technology should be adopted, but it must always be done within the framework of good administration. It follows laws governing public administration must be continuously adapted. ...

Artificial intelligence (AI) integration into education has received significant global attention, sparking a need for comprehensive regulatory frameworks for governance. In this commentary, we first examine the role of AI in education and how it is ...

In an era where technology, particularly machine-learning and AI, seems to have irretrievably changed the landscapes of almost every industry, it is crucial to consider how AI will play the role of journalism in society. However, there is currently a ...

Starting in November 2022 with the free provision of ChatGPT, large language models (LLM) are now publicly available. This has significantly increased the number of publications which scopes potential changes caused by the application of generative ...

Since ChatGPT's debut, generative AI technologies have surged in popularity within the AI community. Recognized for their cutting-edge language processing capabilities, these excel in generating human-like conversations, enabling open-ended dialogues with ...

The past decades have seen unbridled growth in the economic, social and political influence of large technology corporations (Big Tech) in the United States. The rising popularity of Generative Artificial Intelligence (GenAI) is likely to further ...

Image generative AI (IGAI) could change how policymakers engage with the public to design public spaces, facilitating how designers translate the public’s desires into features. However, using IGAI has challenges, such as encoded biases, which might ...

This paper introduces INACIA (Instrução Assistida com Inteligência Artificial), a groundbreaking system designed to integrate Large Language Models (LLMs) into the operational framework of Brazilian Federal Court of Accounts (TCU). The system automates ...

The potential of generative AI has been recently demonstrated through different applications. The open government and smart city initiatives can leverage this potential to produce innovations that improve government workflows and the lives of citizens. ...