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Sharing Feelings via Mini Robot Gestures
- Chen Ji,
- Lawrence Kim,
- Amori Mikami,
- Elizabeth Reid,
- Raquel Robinson,
- Rebecca Todd,
- Vasileia Karasavva,
- Karon Maclean,
- Katherine Isbister
Sharing feelings is essential to empathic communication. This demo allows participants to send and receive emotional signals using a pair of small robots. The robots’ gestures take advantage of the mobility and embodied qualities of robots, and explore ...
Triggering Empathy out of Malicious Intent: The Role of Empathy in Social Engineering Attacks
Social engineering is a popular attack vector among cyber criminals. During such attacks, impostors often attempt to trigger empathy to manipulate victims into taking dangerous actions, for example, sharing their credentials or clicking on malicious ...
Are Female Chatbots More Empathic? - Discussing Gendered Conversational Agent through Empathic Design
Studies have shown that feminine chatbots are perceived as warmer (e.g., likable, friendly) and imbue more humanness to a machine than masculine or gender-androgynous chatbots. As chatbots are being widely deployed in various empathic contexts (e.g., ...
An Empathetic AI for Mental Health Intervention: Conceptualizing and Examining Artificial Empathy
The ability to express empathy is recognized as a key factor for non-human agents to provide effective support and companionship. However, the conceptualization of empathy goes against their non-human nature, as it is grounded in unique human ...
A Critical Analysis of EmpatheticDialogues as a Corpus for Empathetic Engagement
This paper aims to analyze the content and relevance of one of the most popular contemporary training corpora for empathetic conversational agents: EmpatheticDialogues [23]. We provide a detailed qualitative breakdown of the corpus including the corpus ...
Towards Empathic Buildings: Exploring How Smart Buildings May Be Designed to Address Occupants’ Subjective Needs
Given that people spend a significant amount of time within buildings, designing spaces while taking into consideration the impact that they may have on occupants’ well-being is a challenge. While architecture relies on design practices to elicit ...
Fast Drink: Mediating Empathy for Gig Workers
The digitization of services and global lock-downs have led an explosion of delivery services, which use gig-workers as delivery personnel. They can face apathy from both their employers and users of the service. Previous studies focused on mediating ...
Developing Empathy towards Experiences of Invisible Disabilities Through Games
Hidden or invisible disabilities are invisible to the onlooker and can be physical, mental, or neurological conditions that limit a person's movements, senses or activities. As a result, they can lead to misunderstandings, false perceptions, and ...
Annotating Affect in the Field: A Case Study on the Usability of a Minimalist Smartwatch User Interface for Affect Annotation
Successful empathetic interaction requires an accurate understanding of the interaction partner’s affect dynamics. Self-reported annotations provide a way to better understand affect and empathy in real-life; however, the necessary user interactions for ...
Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert
Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service ...