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EmpathiCH '23: Proceedings of the 2nd Empathy-Centric Design Workshop
ACM2023 Proceeding
Publisher:
  • Association for Computing Machinery
  • New York
  • NY
  • United States
Conference:
EMPATHICH '23: EmpathiCH Workshop Hamburg Germany 23 April 2023
ISBN:
979-8-4007-0749-0
Published:
18 May 2023

Reflects downloads up to 01 Jan 2025Bibliometrics
Abstract

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research-article
Open Access
Sharing Feelings via Mini Robot Gestures
Article No.: 1, Pages 1–5https://doi.org/10.1145/3588967.3588968

Sharing feelings is essential to empathic communication. This demo allows participants to send and receive emotional signals using a pair of small robots. The robots’ gestures take advantage of the mobility and embodied qualities of robots, and explore ...

research-article
Triggering Empathy out of Malicious Intent: The Role of Empathy in Social Engineering Attacks
Article No.: 2, Pages 1–6https://doi.org/10.1145/3588967.3588969

Social engineering is a popular attack vector among cyber criminals. During such attacks, impostors often attempt to trigger empathy to manipulate victims into taking dangerous actions, for example, sharing their credentials or clicking on malicious ...

research-article
Open Access
Are Female Chatbots More Empathic? - Discussing Gendered Conversational Agent through Empathic Design
Article No.: 3, Pages 1–5https://doi.org/10.1145/3588967.3588970

Studies have shown that feminine chatbots are perceived as warmer (e.g., likable, friendly) and imbue more humanness to a machine than masculine or gender-androgynous chatbots. As chatbots are being widely deployed in various empathic contexts (e.g., ...

research-article
An Empathetic AI for Mental Health Intervention: Conceptualizing and Examining Artificial Empathy
Article No.: 4, Pages 1–6https://doi.org/10.1145/3588967.3588971

The ability to express empathy is recognized as a key factor for non-human agents to provide effective support and companionship. However, the conceptualization of empathy goes against their non-human nature, as it is grounded in unique human ...

research-article
Open Access
A Critical Analysis of EmpatheticDialogues as a Corpus for Empathetic Engagement
Article No.: 5, Pages 1–6https://doi.org/10.1145/3588967.3588973

This paper aims to analyze the content and relevance of one of the most popular contemporary training corpora for empathetic conversational agents: EmpatheticDialogues [23]. We provide a detailed qualitative breakdown of the corpus including the corpus ...

research-article
Open Access
Towards Empathic Buildings: Exploring How Smart Buildings May Be Designed to Address Occupants’ Subjective Needs
Article No.: 6, Pages 1–4https://doi.org/10.1145/3588967.3588974

Given that people spend a significant amount of time within buildings, designing spaces while taking into consideration the impact that they may have on occupants’ well-being is a challenge. While architecture relies on design practices to elicit ...

research-article
Open Access
Fast Drink: Mediating Empathy for Gig Workers
Article No.: 7, Pages 1–6https://doi.org/10.1145/3588967.3588975

The digitization of services and global lock-downs have led an explosion of delivery services, which use gig-workers as delivery personnel. They can face apathy from both their employers and users of the service. Previous studies focused on mediating ...

research-article
Open Access
Developing Empathy towards Experiences of Invisible Disabilities Through Games
Article No.: 8, Pages 1–8https://doi.org/10.1145/3588967.3588976

Hidden or invisible disabilities are invisible to the onlooker and can be physical, mental, or neurological conditions that limit a person's movements, senses or activities. As a result, they can lead to misunderstandings, false perceptions, and ...

research-article
Open Access
Annotating Affect in the Field: A Case Study on the Usability of a Minimalist Smartwatch User Interface for Affect Annotation
Article No.: 9, Pages 1–5https://doi.org/10.1145/3588967.3588977

Successful empathetic interaction requires an accurate understanding of the interaction partner’s affect dynamics. Self-reported annotations provide a way to better understand affect and empathy in real-life; however, the necessary user interactions for ...

research-article
Open Access
Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert
Article No.: 10, Pages 1–9https://doi.org/10.1145/3588967.3589130

Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service ...

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