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Article

CHIC - a pluggable solution for community help in context

Authors:

Gunnar Stevens,

Torben WiedenhöferAuthors Info & Claims

NordiCHI '06: Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles

Pages 212 - 221

https://doi.org/10.1145/1182475.1182498

Published: 14 October 2006 Publication History

Abstract

Online "Helps" must capture the problem of decontextualisation. In the literature the following three methods are presented to bridge the gap between the user's problem situation and the provided help: using methods of the information retrieval, computer mediated communication and techniques of context awareness.Focusing on professional help only is a drawback most help systems research have today. In order to overcome these shortcomings, this paper presents how the different help methods can be combined with the concepts of community based help systems by using Wikis. We will argue that the next big step is to integrate Wikis into the applications so that there is a more seamless transition between the use context and using the Wiki as a Help System.In order to prove our concept, we designed a CHiC (Community Help in Context) prototype based on Eclipse, and use it in a rich client for a Groupware-System.

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Cited By

Rutz PKotthaus CPinatti de Carvalho ARandall DPipek V(2023)The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEsProceedings of the ACM on Human-Computer Interaction10.1145/36101047:CSCW2(1-34)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610104
Akiki P(2019)Generating contextual help for user interfaces from software requirementsIET Software10.1049/iet-sen.2018.516313:1(75-85)Online publication date: 1-Feb-2019
https://doi.org/10.1049/iet-sen.2018.5163
Tadic BRohde MWulf VRandall DKaye JDruin ALampe CMorris DHourcade J(2016)ICT Use by Prominent Activists in Republika SrpskaProceedings of the 2016 CHI Conference on Human Factors in Computing Systems10.1145/2858036.2858153(3364-3377)Online publication date: 7-May-2016
https://dl.acm.org/doi/10.1145/2858036.2858153
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CHIC - a pluggable solution for community help in context

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Published In

cover image ACM Other conferences

NordiCHI '06: Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles

October 2006

517 pages

ISBN:1595933255

DOI:10.1145/1182475

Editors:
Anders Mørch
University of Oslo, Norway
,
Konrad Morgan
University of Bergen, Norway
,
Tone Bratteteig
University of Oslo, Norway
,
Gautam Ghosh
Userminded, Norway
,
Dag Svanaes
Norwegian University of Science and Technology, Trondheim, Norway

Copyright © 2006 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

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Published: 14 October 2006

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NORDICHI06

NORDICHI06: The 4th Nordic Conference on Human-Computer Interaction

October 14 - 18, 2006

Oslo, Norway

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Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Cited By

Rutz PKotthaus CPinatti de Carvalho ARandall DPipek V(2023)The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEsProceedings of the ACM on Human-Computer Interaction10.1145/36101047:CSCW2(1-34)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610104
Akiki P(2019)Generating contextual help for user interfaces from software requirementsIET Software10.1049/iet-sen.2018.516313:1(75-85)Online publication date: 1-Feb-2019
https://doi.org/10.1049/iet-sen.2018.5163
Tadic BRohde MWulf VRandall DKaye JDruin ALampe CMorris DHourcade J(2016)ICT Use by Prominent Activists in Republika SrpskaProceedings of the 2016 CHI Conference on Human Factors in Computing Systems10.1145/2858036.2858153(3364-3377)Online publication date: 7-May-2016
https://dl.acm.org/doi/10.1145/2858036.2858153
Ponsard AMcGrenere JKaye JDruin ALampe CMorris DHourcade J(2016)Anchored CustomizationProceedings of the 2016 CHI Conference on Human Factors in Computing Systems10.1145/2858036.2858129(4154-4165)Online publication date: 7-May-2016
https://dl.acm.org/doi/10.1145/2858036.2858129
Chilana PKo AWobbrock JGrossman TMackay WBrewster SBødker S(2013)A multi-site field study of crowdsourced contextual helpProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2470654.2470685(217-226)Online publication date: 27-Apr-2013
https://dl.acm.org/doi/10.1145/2470654.2470685
Stevens GPipek VWulf V(2012)Appropriation InfrastructureEnd-User Computing, Development, and Software Engineering10.4018/978-1-4666-0140-6.ch012(254-278)Online publication date: 2012
https://doi.org/10.4018/978-1-4666-0140-6.ch012
Chilana PKo AWobbrock JKonstan JChi EHöök K(2012)LemonAidProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2207676.2208620(1549-1558)Online publication date: 5-May-2012
https://dl.acm.org/doi/10.1145/2207676.2208620
Xu ABailey BPoltrock SSimone CGrudin JMark GRiedl J(2012)What do you think?Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work10.1145/2145204.2145252(295-304)Online publication date: 11-Feb-2012
https://dl.acm.org/doi/10.1145/2145204.2145252
Wulf VRohde MPipek VStevens GHinds PTang JWang JBardram JDucheneaut N(2011)Engaging with practicesProceedings of the ACM 2011 conference on Computer supported cooperative work10.1145/1958824.1958902(505-512)Online publication date: 19-Mar-2011
https://dl.acm.org/doi/10.1145/1958824.1958902
Mørch AAndersen R(2010)Mutual DevelopmentJournal of Organizational and End User Computing10.4018/joeuc.201010190222:2(36-57)Online publication date: 1-Apr-2010
https://dl.acm.org/doi/10.4018/joeuc.2010101902
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