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A linear goal programming approach to determining the relative importance weights of customer requirements in quality function deployment

Authors:

Ying-Ming Wang,

Kwai-Sang ChinAuthors Info & Claims

Information Sciences—Informatics and Computer Science, Intelligent Systems, Applications: An International Journal, Volume 181, Issue 24

Pages 5523 - 5533

https://doi.org/10.1016/j.ins.2011.08.016

Published: 01 December 2011 Publication History

Abstract

Quality function deployment (QFD) is a planning tool used in new product development and quality management. It aims at achieving maximum customer satisfaction by listening to the voice of customers. To implement QFD, customer requirements (CRs) should be identified and assessed first. The current paper proposes a linear goal programming (LGP) approach to assess the relative importance weights of CRs. The LGP approach enables customers to express their preferences on the relative importance weights of CRs in their preferred or familiar formats, which may differ from one customer to another but have no need to be transformed into the same format, thus avoiding information loss or distortion. A numerical example is tested with the LGP approach to demonstrate its validity, effectiveness and potential applications in QFD practice.

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Cited By

Ayyildiz EYildiz ATaskin AOzkan C(2023)An interval valued Pythagorean fuzzy AHP integrated quality function deployment methodology for hazelnut production in TurkeyExpert Systems with Applications: An International Journal10.1016/j.eswa.2023.120708231:COnline publication date: 30-Nov-2023
https://dl.acm.org/doi/10.1016/j.eswa.2023.120708
Wang FLi HLi YWu A(2021)A BWM-based approach for customer-oriented product development with insufficient information and its application to 5 G smartphone designJournal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology10.3233/JIFS-21079940:6(12443-12458)Online publication date: 1-Jan-2021
https://dl.acm.org/doi/10.3233/JIFS-210799
Sharma AKhandait S(2017)A Novel Fuzzy Integrated Customer Needs Prioritization Software Tool for Effective Design of Online Shopping WebsitesInternational Journal of Operations Research and Information Systems10.4018/IJORIS.20171001028:4(23-42)Online publication date: 1-Oct-2017
https://dl.acm.org/doi/10.4018/IJORIS.2017100102
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cover image Information Sciences: an International Journal

Information Sciences: an International Journal Volume 181, Issue 24

December, 2011

228 pages

ISSN:0020-0255

Issue’s Table of Contents

Copyright © Elsevier Inc. © 2011.

Publisher

Elsevier Science Inc.

United States

Publication History

Published: 01 December 2011

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Cited By

Ayyildiz EYildiz ATaskin AOzkan C(2023)An interval valued Pythagorean fuzzy AHP integrated quality function deployment methodology for hazelnut production in TurkeyExpert Systems with Applications: An International Journal10.1016/j.eswa.2023.120708231:COnline publication date: 30-Nov-2023
https://dl.acm.org/doi/10.1016/j.eswa.2023.120708
Wang FLi HLi YWu A(2021)A BWM-based approach for customer-oriented product development with insufficient information and its application to 5 G smartphone designJournal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology10.3233/JIFS-21079940:6(12443-12458)Online publication date: 1-Jan-2021
https://dl.acm.org/doi/10.3233/JIFS-210799
Sharma AKhandait S(2017)A Novel Fuzzy Integrated Customer Needs Prioritization Software Tool for Effective Design of Online Shopping WebsitesInternational Journal of Operations Research and Information Systems10.4018/IJORIS.20171001028:4(23-42)Online publication date: 1-Oct-2017
https://dl.acm.org/doi/10.4018/IJORIS.2017100102
Liu HCheng H(2016)An improved grey quality function deployment approach using the grey TRIZ techniqueComputers and Industrial Engineering10.1016/j.cie.2015.11.00392:C(57-71)Online publication date: 1-Feb-2016
https://dl.acm.org/doi/10.1016/j.cie.2015.11.003
Florez-Lopez RRamon-Jeronimo J(2012)Managing logistics customer service under uncertaintyInformation Sciences: an International Journal10.1016/j.ins.2012.03.004202(41-57)Online publication date: 1-Oct-2012
https://dl.acm.org/doi/10.1016/j.ins.2012.03.004
Chou J(2012)A linguistic evaluation approach for universal designInformation Sciences: an International Journal10.1016/j.ins.2011.11.044190(76-94)Online publication date: 1-May-2012
https://dl.acm.org/doi/10.1016/j.ins.2011.11.044

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