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Data-driven strategies for an automated dialogue system

Authors:

Tomek Strzalkowski,

R. Bryce Inouye,

Ashley McKenzieAuthors Info & Claims

ACL '04: Proceedings of the 42nd Annual Meeting on Association for Computational Linguistics

Pages 71 - es

https://doi.org/10.3115/1218955.1218965

Published: 21 July 2004 Publication History

Abstract

We present a prototype natural-language problem-solving application for a financial services call center, developed as part of the Amitiés multilingual human-computer dialogue project. Our automated dialogue system, based on empirical evidence from real call-center conversations, features a data-driven approach that allows for mixed system/customer initiative and spontaneous conversation. Preliminary evaluation results indicate efficient dialogues and high user satisfaction, with performance comparable to or better than that of current conversational travel information systems.

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Cited By

Martínez-Hinarejos CBenedí JTamarit V(2015)Unsegmented dialogue act annotation and decoding with n-gram transducersIEEE/ACM Transactions on Audio, Speech and Language Processing10.1109/TASLP.2014.237759523:1(198-211)Online publication date: 1-Jan-2015
https://dl.acm.org/doi/10.1109/TASLP.2014.2377595
Varges SWeng FPon-Barry HAlexandersson JKnott A(2009)Interactive question answering and constraint relaxation in spoken dialogue systemsProceedings of the 7th SIGdial Workshop on Discourse and Dialogue10.5555/1654595.1654601(28-35)Online publication date: 15-Jul-2009
https://dl.acm.org/doi/10.5555/1654595.1654601
Chotimongkol ARudnicky ALapata MNg H(2008)Acquiring domain-specific dialog information from task-oriented human-human interaction through an unsupervised learningProceedings of the Conference on Empirical Methods in Natural Language Processing10.5555/1613715.1613839(955-964)Online publication date: 25-Oct-2008
https://dl.acm.org/doi/10.5555/1613715.1613839
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Published In

cover image DL Hosted proceedings

ACL '04: Proceedings of the 42nd Annual Meeting on Association for Computational Linguistics

July 2004

729 pages

General Chair:
Donia Scott
ITRI, University of Brighton

Publisher

Association for Computational Linguistics

United States

Publication History

Published: 21 July 2004

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Overall Acceptance Rate 85 of 443 submissions, 19%

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Cited By

Martínez-Hinarejos CBenedí JTamarit V(2015)Unsegmented dialogue act annotation and decoding with n-gram transducersIEEE/ACM Transactions on Audio, Speech and Language Processing10.1109/TASLP.2014.237759523:1(198-211)Online publication date: 1-Jan-2015
https://dl.acm.org/doi/10.1109/TASLP.2014.2377595
Varges SWeng FPon-Barry HAlexandersson JKnott A(2009)Interactive question answering and constraint relaxation in spoken dialogue systemsProceedings of the 7th SIGdial Workshop on Discourse and Dialogue10.5555/1654595.1654601(28-35)Online publication date: 15-Jul-2009
https://dl.acm.org/doi/10.5555/1654595.1654601
Chotimongkol ARudnicky ALapata MNg H(2008)Acquiring domain-specific dialog information from task-oriented human-human interaction through an unsupervised learningProceedings of the Conference on Empirical Methods in Natural Language Processing10.5555/1613715.1613839(955-964)Online publication date: 25-Oct-2008
https://dl.acm.org/doi/10.5555/1613715.1613839
Bangalore SDi Fabbrizio GStent A(2006)Learning the structure of task-driven human-human dialogsProceedings of the 21st International Conference on Computational Linguistics and the 44th annual meeting of the Association for Computational Linguistics10.3115/1220175.1220201(201-208)Online publication date: 17-Jul-2006
https://dl.acm.org/doi/10.3115/1220175.1220201
Biermann AInouye RMcKenzie A(2005)Methodologies for automated telephone answeringProceedings of the 15th international conference on Foundations of Intelligent Systems10.1007/11425274_1(1-13)Online publication date: 25-May-2005
https://dl.acm.org/doi/10.1007/11425274_1

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