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Life interrupted: the effects of technology-mediated work interruptions on work and nonwork outcomes

Authors:

Elena KarahannaAuthors Info & Claims

MIS Quarterly, Volume 42, Issue 4

Pages 1023 - 1042

https://doi.org/10.25300/MISQ/2018/13631

Published: 01 December 2018 Publication History

Abstract

Work interruptions have made significant inroads into the knowledge workers' nonwork domain, in large part due to the ubiquitous nature of mobile devices that blur the work–nonwork boundaries by enabling work interruptions anywhere and at any time. We examine the effects of such technology-mediated work-related interruptions that occur during one's time off on both work and nonwork outcomes. Leveraging theoretical perspectives from interruption, work–life interface, and conservation of resources, we conceptualize both positive and negative effects of such interruptions on behavioral and psychological outcomes. We identify three mediating mechanisms via which these effects occur: interruption overload and psychological transition via which negative effects occur and task closure via which positive effects occur. Results reveal significant effects of interruptions on work and nonwork outcomes through the three mediating mechanisms. Although positive effects are observed, the total effects of work-related interruptions are detrimental across both work and nonwork outcomes, with the strongest negative effect on work exhaustion. The results suggest that after-hours work interruptions do not necessarily benefit work performance and come at the cost of work exhaustion. Analyses also reveal that the effects of interruptions are dependent on the technology via which these occur. While phone and messaging generate negative outcomes through interruption overload, e-mail leads to both positive and negative outcomes through task closure and psychological transition respectively. The study concludes with implications for research and practice on how to mitigate negative effects and enhance positive effects.

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Published In

cover image MIS Quarterly

MIS Quarterly Volume 42, Issue 4

December 2018

450 pages

ISSN:0276-7783

Editors:
Elena Karahanna
University of Georgia
,
Izak Benbasat
University of British Columbia
,
Ravi Bapna
University of Minnesota

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Society for Information Management and The Management Information Systems Research Center

United States

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Published: 01 December 2018

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https://dl.acm.org/doi/10.1145/3663682.3663687
Lenz LFender AChatain JHolz C(2024)Comparing Synchronous and Asynchronous Task Delivery in Mixed Reality EnvironmentsIEEE Transactions on Visualization and Computer Graphics10.1109/TVCG.2024.337203430:5(2776-2784)Online publication date: 4-Mar-2024
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Jia RJia H(2023)Understanding Employee Work Exhaustion Through the Lens of NeurodiversityProceedings of the 2023 Computers and People Research Conference10.1145/3579168.3632734(1-6)Online publication date: 1-Jun-2023
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Yu LChen YGong M(2023)The duality of ICT-mediated overloadInformation and Management10.1016/j.im.2023.10386460:8Online publication date: 1-Dec-2023
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Stangl FRiedl R(2023)Interruptions in the Workplace: An Exploratory Study Among Digital Business ProfessionalsHCI in Business, Government and Organizations10.1007/978-3-031-36049-7_29(400-422)Online publication date: 23-Jul-2023
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Tams SGrover VThatcher JAhuja M(2022)Grappling with modern technology: interruptions mediated by mobile devices impact older workers disproportionatelyInformation Systems and e-Business Management10.1007/s10257-021-00526-320:4(635-655)Online publication date: 1-Dec-2022
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Huang NZhang JBurtch GLi XChen P(2021)Combating Procrastination on Massive Online Open Courses via Optimal Calls to ActionInformation Systems Research10.1287/isre.2020.097432:2(301-317)Online publication date: 1-Jun-2021
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