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Technology frames and framing: a socio-cognitive investigation of requirements determination

Author:

Elizabeth J. DavidsonAuthors Info & Claims

MIS Quarterly, Volume 26, Issue 4

Pages 329 - 358

https://doi.org/10.2307/4132312

Published: 01 December 2002 Publication History

Abstract

Requirements determination (RD) during information systems delivery (ISD) is a complex organizational endeavor, involving political, sensemaking, and communicative processes. This research draws on the analytic concept of technology frames of reference to develop a socio-cognitive process model of how frames and shifts in frame salience influence sensemaking during requirements determination. The model provides a theoretical and conceptual perspective that deepens our understanding of requirements processes in organizations and of the socio-cognitive basis of power in ISD. The paper reports on a longitudinal case study, in which four technology frame domains were identified and the influence of frames on project participants' understanding of requirements was traced through eight RD episodes. Repeated shifts in the salience of the business value of IT and IT delivery strategies frames disrupted project participants' understanding of requirements and contributed to a turbulent RD process. Analysis of frames and framing helped explain how interpretive power was exercised, yet constrained, in this project. Implications for further research and for practice are considered.

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cover image MIS Quarterly

MIS Quarterly Volume 26, Issue 4

December 2002

163 pages

ISSN:0276-7783

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Society for Information Management and The Management Information Systems Research Center

United States

Publication History

Published: 01 December 2002

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https://dl.acm.org/doi/10.1007/978-3-031-72234-9_6
Austin AAbdelnour Nocera JClemmensen T(2023)The "Era of Ferment:" How Practitioners and Educators Frame HCIJournal of User Experience 10.5555/3604885.360488718:1(7-40)Online publication date: 19-Jun-2023
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