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Article

Technology for boundaries

Authors:

Susanne Bødker,

Jannie F. Kristensen,

Christina Nielsen,

Werner SperschneiderAuthors Info & Claims

GROUP '03: Proceedings of the 2003 ACM International Conference on Supporting Group Work

Pages 311 - 320

https://doi.org/10.1145/958160.958210

Published: 09 November 2003 Publication History

Abstract

This paper presents a study of an organisation, which is undergoing a process transforming organisational and technological boundaries. In particular, we shall look at three kinds of boundaries: the work to maintain and change the boundary between the organisation and its customers; boundaries between competencies within the organisation; and boundaries between various physical locations of work, in particular between what is done in the office and what is done on site. Maintaining and changing boundaries are the processes through which a particular community sustains its identity and practice on the one hand, and where it is confronted with the identity and practices on the other.The organisation being studied employs a multitude of IT systems that support and maintain these boundaries in a particular manner that are in many ways inappropriate to the current needs of the organisation.After analysing the history and the current boundary work, the paper will propose new technological support for boundary work. In particular the paper will suggest means of supporting boundaries when these are productive and for changing boundaries when this seems more appropriate. In total, flexible technologies seem a core issue when dealing with technology for boundaries.

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Wang BDai LLiao B(2023)System Architecture Design of a Multimedia Platform to Increase Awareness of Cultural Heritage: A Case Study of Sustainable Cultural HeritageSustainability10.3390/su1503250415:3(2504)Online publication date: 30-Jan-2023
https://doi.org/10.3390/su15032504
A. Ankrah EBhattacharya ADonjuan LL. Cibrian FTorno LRitt Olson AMilam JHayes G(2022)When Worlds Collide: Boundary Management of Adolescent and Young Adult Childhood Cancer Survivors and CaregiversProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517544(1-16)Online publication date: 29-Apr-2022
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Technology for boundaries

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Published In

cover image ACM Conferences

GROUP '03: Proceedings of the 2003 ACM International Conference on Supporting Group Work

November 2003

390 pages

ISBN:1581136935

DOI:10.1145/958160

Conference Chairs:
Kjeld Schmidt
IT University of Copenhagen, Denmark
,
Mark Pendergast
Florida Gulf Coast University, USA
,
Program Chairs:
Marilyn Tremaine
New Jersey Institute of Technology, USA
,
Carla Simone
Universita' di Milano Bicocca, Italy

Copyright © 2003 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 09 November 2003

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GROUP03: ACM 2003 International Conference on Supporting Group Work

November 9 - 12, 2003

Florida, Sanibel Island, USA

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Overall Acceptance Rate 125 of 405 submissions, 31%

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Cited By

Wang BDai LLiao B(2023)System Architecture Design of a Multimedia Platform to Increase Awareness of Cultural Heritage: A Case Study of Sustainable Cultural HeritageSustainability10.3390/su1503250415:3(2504)Online publication date: 30-Jan-2023
https://doi.org/10.3390/su15032504
A. Ankrah EBhattacharya ADonjuan LL. Cibrian FTorno LRitt Olson AMilam JHayes G(2022)When Worlds Collide: Boundary Management of Adolescent and Young Adult Childhood Cancer Survivors and CaregiversProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517544(1-16)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517544
Piccolo LPereira R(2019)Culture-based artefacts to inform ICT design: foundations and practiceAI & Society10.1007/s00146-017-0743-234:3(437-453)Online publication date: 1-Sep-2019
https://dl.acm.org/doi/10.1007/s00146-017-0743-2
BØdker S(2016)Rethinking technology on the boundaries of life and workPersonal and Ubiquitous Computing10.1007/s00779-016-0933-920:4(533-544)Online publication date: 1-Aug-2016
https://dl.acm.org/doi/10.1007/s00779-016-0933-9
Ciolfi Lde Carvalho A(2014)Work Practices, Nomadicity and the Mediational Role of TechnologyComputer Supported Cooperative Work (CSCW)10.1007/s10606-014-9201-623:2(119-136)Online publication date: 22-Feb-2014
https://doi.org/10.1007/s10606-014-9201-6
Avram GBannon LBowers JSheehan ASullivan D(2009)Bridging, Patching and Keeping the Work FlowingComputer Supported Cooperative Work10.1007/s10606-009-9099-618:5-6(477-507)Online publication date: 1-Dec-2009
https://dl.acm.org/doi/10.1007/s10606-009-9099-6
Borchorst NBødker SZander P(2009)The boundaries of participatory citizenshipECSCW 200910.1007/978-1-84882-854-4_1(1-20)Online publication date: 2009
https://doi.org/10.1007/978-1-84882-854-4_1
Boehner KVertesi JSengers PDourish PRosson MGilmore D(2007)How HCI interprets the probesProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1240624.1240789(1077-1086)Online publication date: 29-Apr-2007
https://dl.acm.org/doi/10.1145/1240624.1240789
Groth KLindqvist SBogdan CLidskog TSundblad YSandor ORobertson T(2006)SaxarenProceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments10.1145/1228175.1228224(285-292)Online publication date: 20-Nov-2006
https://dl.acm.org/doi/10.1145/1228175.1228224
Bødker S(2006)When second wave HCI meets third wave challengesProceedings of the 4th Nordic conference on Human-computer interaction: changing roles10.1145/1182475.1182476(1-8)Online publication date: 14-Oct-2006
https://dl.acm.org/doi/10.1145/1182475.1182476
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