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Technologizing change: rhetoric of software implementation at a university campus

Published: 12 October 2003 Publication History

Abstract

This paper reports on a study of new software implementation at a university. Seven emails distributed by a central Office of Information Technology were examined for semantic (content) meaning and syntactic (grammatical) function. Semantic findings show a high degree of topical shift. Syntactic findings show a high number of clauses and complements. The analysis also shows how determiners were used to construct "new" information as "given" (presupposition). The paper argues that discursive stability was created by technologizing the rhetoric of implementation. The study concludes by suggesting that a heavy reliance on dependent clauses, along with other features, may be indicative of technologized discourse.

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  • (2007)The problem of extraneous textProceedings of the 25th annual ACM international conference on Design of communication10.1145/1297144.1297197(235-240)Online publication date: 22-Oct-2007

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cover image ACM Conferences
SIGDOC '03: Proceedings of the 21st annual international conference on Documentation
October 2003
222 pages
ISBN:158113696X
DOI:10.1145/944868
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 12 October 2003

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Author Tags

  1. introducing new systems to users
  2. linguistic analysis
  3. technical documentation
  4. technological change within organizations
  5. technology adoption

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  • (2007)The problem of extraneous textProceedings of the 25th annual ACM international conference on Design of communication10.1145/1297144.1297197(235-240)Online publication date: 22-Oct-2007

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