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Multidimensional analysis for custom content for multiple audiences

Author:

Michael J. AlbersAuthors Info & Claims

SIGDOC '03: Proceedings of the 21st annual international conference on Documentation

Pages 1 - 5

https://doi.org/10.1145/944868.944870

Published: 12 October 2003 Publication History

Abstract

As technical communication gains the technology to deliver dynamic custom documents, the importance of the upfront analysis increases. As a major factor in supporting dynamic adjustment of document content, the task and audience analysis must clearly capture the range of user goals and information needs in a flexible manner. Replacing a linear analysis model with a multidimensional model provides one method of achieving that flexibility. With a minimum of three separate dimensions to capture topic knowledge, detail required, and user cognitive ability, this model provides the writer a means of connecting content with information requirements and ensuring a dynamic document fits varying audience needs.

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Cited By

Baker M(2020)Contextual Information in Social How-To Questions That Initiate DocumentationJournal of Business and Technical Communication10.1177/105065192091022634:3(287-326)Online publication date: 13-Mar-2020
https://doi.org/10.1177/1050651920910226
Shropshire JGowan AGuo CMorgan AQuesenberry JLaumer SOutlay C(2016)Defining Audience Awareness for Information Systems ResearchProceedings of the 2016 ACM SIGMIS Conference on Computers and People Research10.1145/2890602.2890614(77-82)Online publication date: 2-Jun-2016
https://dl.acm.org/doi/10.1145/2890602.2890614
Pierce RZachry MSpinuzzi C(2012)User assistance for complex systemsProceedings of the 30th ACM international conference on Design of communication10.1145/2379057.2379060(9-16)Online publication date: 3-Oct-2012
https://dl.acm.org/doi/10.1145/2379057.2379060
Show More Cited By

Index Terms

Multidimensional analysis for custom content for multiple audiences
1. Human-centered computing

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Published In

cover image ACM Conferences

SIGDOC '03: Proceedings of the 21st annual international conference on Documentation

October 2003

222 pages

ISBN:158113696X

DOI:10.1145/944868

General Chair:
Susan B. Jones
Massachusetts Institute of Technology
,
Program Chair:
David G. Novick
University of Texas at El Paso

Copyright © 2003 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 12 October 2003

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SIGDOC03: ACM 21st Annual International Conference on Documentation

October 12 - 15, 2003

CA, San Francisco, USA

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Cited By

Baker M(2020)Contextual Information in Social How-To Questions That Initiate DocumentationJournal of Business and Technical Communication10.1177/105065192091022634:3(287-326)Online publication date: 13-Mar-2020
https://doi.org/10.1177/1050651920910226
Shropshire JGowan AGuo CMorgan AQuesenberry JLaumer SOutlay C(2016)Defining Audience Awareness for Information Systems ResearchProceedings of the 2016 ACM SIGMIS Conference on Computers and People Research10.1145/2890602.2890614(77-82)Online publication date: 2-Jun-2016
https://dl.acm.org/doi/10.1145/2890602.2890614
Pierce RZachry MSpinuzzi C(2012)User assistance for complex systemsProceedings of the 30th ACM international conference on Design of communication10.1145/2379057.2379060(9-16)Online publication date: 3-Oct-2012
https://dl.acm.org/doi/10.1145/2379057.2379060
Kehoe APitt IHuang SPierce RStamey J(2006)Designing help topics for use with text-to-speechProceedings of the 24th annual ACM international conference on Design of communication10.1145/1166324.1166362(157-163)Online publication date: 18-Oct-2006
https://dl.acm.org/doi/10.1145/1166324.1166362
Williams AMoore MHuang SPierce RStamey J(2006)Designing communicationProceedings of the 24th annual ACM international conference on Design of communication10.1145/1166324.1166338(59-63)Online publication date: 18-Oct-2006
https://dl.acm.org/doi/10.1145/1166324.1166338
Adams ABlandford AMarlino MSumner TShipman F(2005)Digital libraries' support for the user's 'information journey'Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries10.1145/1065385.1065424(160-169)Online publication date: 7-Jun-2005
https://dl.acm.org/doi/10.1145/1065385.1065424

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