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"You are asking me to pay for my legs": Exploring the Experiences, Perceptions, and Aspirations of Informal Public Transportation Users in Kampala and Kigali

Authors:

Elizabeth J. Carter,

Aaron SteinfeldAuthors Info & Claims

COMPASS '20: Proceedings of the 3rd ACM SIGCAS Conference on Computing and Sustainable Societies

Pages 136 - 147

https://doi.org/10.1145/3378393.3402269

Published: 01 July 2020 Publication History

Abstract

Smart technologies have recently come under scrutiny for automating inequality. Given the current push towards developing and implementing smart cities policies that affect transportation systems in places like Kampala and Kigali, it is important to examine how the different modes of transportation meet the needs of diverse passengers and identify opportunities for technology to address any inequities. Prior studies have focused on the impact of informal public transportation on government policy and examined drivers' perspectives, but they largely overlooked the experiences of passengers and other industry stakeholders. In this study, we conducted interviews and surveys with public transportation riders with different disabilities as well as other stakeholders, including transport and financial technology creators. Our findings illuminate inequities in the transportation system surrounding discrimination and harassment, influence of ability on preferred transportation modes despite inaccessible interfaces, and influence of perceived social hierarchical structures on innovation. We present insights into how passengers appropriate technology to overcome challenges, and we uncover opportunities for technology to fill additional gaps. Lastly, we discuss how these findings support emergent frameworks such as aspiration-based design, and we present potential envisioned futures of technology for informal public transportation.

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Index Terms

"You are asking me to pay for my legs": Exploring the Experiences, Perceptions, and Aspirations of Informal Public Transportation Users in Kampala and Kigali
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. HCI design and evaluation methods
      1. Field studies

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cover image ACM Conferences

COMPASS '20: Proceedings of the 3rd ACM SIGCAS Conference on Computing and Sustainable Societies

June 2020

359 pages

ISBN:9781450371292

DOI:10.1145/3378393

Copyright © 2020 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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SIGCAS: ACM Special Interest Group on Computers and Society

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 July 2020

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Research-article
Research
Refereed limited

Funding Sources

National Institute on Disability, Independent Living, and Rehabilitation Research

Conference

COMPASS '20

Sponsor:

SIGCAS

COMPASS '20: ACM SIGCAS Conference on Computing and Sustainable Societies

June 15 - 17, 2020

Ecuador

Acceptance Rates

Overall Acceptance Rate 25 of 50 submissions, 50%

Upcoming Conference

COMPASS '25

Sponsor:
sigcas
sigcas

ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies

July 22 - 25, 2025

Toronto , ON , Canada

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Cited By

Hamidi FKidane TOwuor PHynie MBaljko M(2023)Supporting Social Inclusion with DIY-ATs: Perspectives of Kenyan Caregivers of Children with Cognitive DisabilitiesACM Transactions on Accessible Computing10.1145/361637816:3(1-27)Online publication date: 18-Aug-2023
https://dl.acm.org/doi/10.1145/3616378
Barbareschi GKawaguchi MKato HNagahiro MTakeuchi KShiiba YKasahara SKunze KMinamizawa K(2023)“I am both here and there” Parallel Control of Multiple Robotic Avatars by Disabled Workers in a CaféProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581124(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581124
Cannanure VÁvila-Uribe ENgoon TAdji YWolf SJasińska KBrown TOgan A(2022)“We dream of climbing the ladder; to get there, we have to do our job better”: Designing for Teacher Aspirations in rural Côte d’IvoireProceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies10.1145/3530190.3534794(122-138)Online publication date: 29-Jun-2022
https://dl.acm.org/doi/10.1145/3530190.3534794
Hamidi FOwuor PHynie MBaljko M(2022)"Knowledge Comes Through Participation": Understanding Disability through the Lens of DIY Assistive Technology in Western KenyaProceedings of the ACM on Human-Computer Interaction10.1145/35129196:CSCW1(1-25)Online publication date: 7-Apr-2022
https://dl.acm.org/doi/10.1145/3512919
Bennett CAckerman EFan BBigham JCarrington PFox S(2021)Accessibility and The Crowded Sidewalk: Micromobility's Impact on Public SpaceProceedings of the 2021 ACM Designing Interactive Systems Conference10.1145/3461778.3462065(365-380)Online publication date: 28-Jun-2021
https://dl.acm.org/doi/10.1145/3461778.3462065
Barbareschi GShitawa Kopi NOldfrey BHolloway C(2021)What difference does tech make? Conceptualizations of Disability and Assistive Technology among Kenyan YouthProceedings of the 23rd International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3441852.3471226(1-13)Online publication date: 17-Oct-2021
https://dl.acm.org/doi/10.1145/3441852.3471226
Karusala NSeeh DMugo CGuthrie BMoreno MJohn-Stewart GInwani IAnderson RRonen KKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)“That courage to encourage”: Participation and Aspirations in Chat-based Peer Support for Youth Living with HIVProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445313(1-17)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445313
Kirabo LCarter EBarry DSteinfeld AKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Priorities, Technology, & Power: Co-Designing an Inclusive Transit Agenda in Kampala, UgandaProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445168(1-11)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445168
Kirabo L(2020)"Our perspective matters."ACM SIGACCESS Accessibility and Computing10.1145/3441497.3441500(1-4)Online publication date: 4-Dec-2020
https://dl.acm.org/doi/10.1145/3441497.3441500

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