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Assembling the Case: Citizens' Strategies for Exercising Authority and Personal Autonomy in Social Welfare

Authors:

Naja L. Holten Møller,

Geraldine Fitzpatrick,

Christopher A. Le DantecAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue GROUP

Article No.: 244, Pages 1 - 21

https://doi.org/10.1145/3361125

Published: 05 December 2019 Publication History

Abstract

This study examines caseworkers' and citizens' interactions when assembling resource development applications for citizens with serious health and personal issues. As with other types of welfare schemes, the application serves as a mechanism of both support and control. From our study, we illustrate how an increased reliance on data is transforming the citizen-caseworker interaction in social welfare. We characterize this transformation as 'dataRication': a phenomenon where the increased reliance on data for decision-support across contexts of data production makes it challenging for individual citizens to contest or correct data-born accounts of their situation. Our contribution is two-fold: Rirst, we empirically characterize the citizen-caseworker interaction in the application process. Second, we discuss how citizens' private resourcing complements the formal application process and provides them with strategies to give authority to their case and exercise personal autonomy. The private resourcing practices we observed show how integrating supplementary accounts from citizens into the systems that caseworkers rely on could make citizens' experiences and social context legible. This in turn has policy and technology design implications as public services increasingly introduce data-driven modes of case management.

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Cited By

Nielsen TGammeltoft-Hansen THolten Møller N(2024)Mobile Phone Data Transforming Casework in Asylum Decision-making: Insights from the Danish CaseACM Journal on Responsible Computing10.1145/36964691:4(1-29)Online publication date: 24-Oct-2024
https://dl.acm.org/doi/10.1145/3696469
Kim SHo JLi YFan BYang WRamey JFox SZhu HZimmerman JEslami M(2024)Integrating Equity in Public Sector Data-Driven Decision Making: Exploring the Desired Futures of Underserved StakeholdersProceedings of the ACM on Human-Computer Interaction10.1145/36869058:CSCW2(1-39)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686905
Choi APfohl GD'Ignazio CFoucault Welles BParker A(2024)Entangled Amid Misaligned Seams: Limitations to Technology-Mediated Care for Repairing Infrastructural Breakdowns in a Youth Empowerment ProgramProceedings of the ACM on Human-Computer Interaction10.1145/36868968:CSCW2(1-33)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686896
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Index Terms

Assembling the Case: Citizens' Strategies for Exercising Authority and Personal Autonomy in Social Welfare
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue GROUP

GROUP

December 2019

425 pages

EISSN:2573-0142

DOI:10.1145/3375021

Editors:
Cliff Lampe
University of Michigan
,
Jeff Nichols
Google
,
Karrie Karahalios
University of Illinois Urbana-Champaign
,
Geraldine Fitzpatrick
Vienna University of Technology
,
Uichin Lee
KAIST
,
Andres Monroy-Hernandez
Microsoft Research

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Published: 05 December 2019

Published in PACMHCI Volume 3, Issue GROUP

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Cited By

Nielsen TGammeltoft-Hansen THolten Møller N(2024)Mobile Phone Data Transforming Casework in Asylum Decision-making: Insights from the Danish CaseACM Journal on Responsible Computing10.1145/36964691:4(1-29)Online publication date: 24-Oct-2024
https://dl.acm.org/doi/10.1145/3696469
Kim SHo JLi YFan BYang WRamey JFox SZhu HZimmerman JEslami M(2024)Integrating Equity in Public Sector Data-Driven Decision Making: Exploring the Desired Futures of Underserved StakeholdersProceedings of the ACM on Human-Computer Interaction10.1145/36869058:CSCW2(1-39)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686905
Choi APfohl GD'Ignazio CFoucault Welles BParker A(2024)Entangled Amid Misaligned Seams: Limitations to Technology-Mediated Care for Repairing Infrastructural Breakdowns in a Youth Empowerment ProgramProceedings of the ACM on Human-Computer Interaction10.1145/36868968:CSCW2(1-33)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686896
Ammitzbøll Flügge AKorsgaard HBødker S(2024)The Working Jobless: Unemployment as WorkProceedings of the ACM on Human-Computer Interaction10.1145/36868948:CSCW2(1-24)Online publication date: 8-Nov-2024
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Kim SFan BYang WRamey JFox SZhu HZimmerman JEslami M(2024)Public Technologies Transforming Work of the Public and the Public SectorProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663407(1-12)Online publication date: 25-Jun-2024
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Mcclearn JJensen RTalhouk R(2024)Security Patchworking in Lebanon: Infrastructuring Across Failing InfrastructuresProceedings of the ACM on Human-Computer Interaction10.1145/36373978:CSCW1(1-26)Online publication date: 26-Apr-2024
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Karusala NUpadhyay SVeeraraghavan RGajos K(2024)Understanding Contestability on the Margins: Implications for the Design of Algorithmic Decision-making in Public ServicesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641898(1-16)Online publication date: 11-May-2024
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Marienfeldt J(2024)Does digital government hollow out the essence of street‐level bureaucracy? A systematic literature review of how digital tools' foster curtailment, enablement and continuation of street‐level decision‐makingSocial Policy & Administration10.1111/spol.1299158:5(831-855)Online publication date: 3-Jan-2024
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Nielsen TMenendez-Blanco MMøller N(2023)Who Cares About Data? Ambivalence, Translation, and Attentiveness in Asylum CaseworkComputer Supported Cooperative Work (CSCW)10.1007/s10606-023-09474-732:4(861-910)Online publication date: 26-Jun-2023
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