More Web Proxy on the site http://driver.im/

research-article

Mapping the Margins: Navigating the Ecologies of Domestic Violence Service Provision

Authors:

Rosanna Bellini,

Angelika Strohmayer,

Patrick Olivier,

Clara CrivellaroAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 122, Pages 1 - 13

https://doi.org/10.1145/3290605.3300352

Published: 02 May 2019 Publication History

Abstract

Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services' access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.

References

[1]

2011. Localism Act 2011. http://www.legislation.gov.uk/ukpga/2011/ 20/part/1/enacted

[2]

2013. Regional Factsheet Ethnic Minorities in the North East: A Business Case for Inclusion. https://race.bitc.org.uk/system/files/ north_east.pdf

[3]

2010. Equality Act 2010. https://www.legislation.gov.uk/ukpga/2010/ 15/contents

[4]

2013. Short Story on Anti-Social Behaviour, 2011/12. Technical Report. Office for National Statistics. http: //webarchive.nationalarchives.gov.uk/20160109030122/http: //www.ons.gov.uk/ons/dcp171776_306344.pdf

[5]

2015. Competitive Dialogue: Driving Innovation Through Procurement? Procedia Economics and Finance 21 (Jan. 2015), 555--562.

[6]

Yoko Akama and Ann Light. 2018. Practices of Readiness: Punctuation, Poise and the Contingencies of Participatory Design. In Proceedings of the 15th Participatory Design Conference: Full Papers - Volume 1 (PDC '18). ACM, New York, NY, USA, 13:1--13:12.

Digital Library

[7]

Hadeel Al-Alosi. {n. d.}. Technology-facilitated abuse: the new breed of domestic violence. http://theconversation.com/ technology-facilitated-abuse-the-new-breed-of-domestic-violence-74683

[8]

Roland Almqvist, Grossi Giuseppe, van Helden Jan, and Reichard Christoph. 2013. Public Sector Governance and Accountability. Critical Perspectives on Accounting 24, 7--8 (2013), 479--487. https://su. diva-portal.org/smash/get/diva2:1192546/FULLTEXT01.pdf

[9]

Budi Arief, Kovila P.L. Coopamootoo, Martin Emms, and Aad van Moorsel. 2014. Sensible Privacy: How We Can Protect Domestic Violence Survivors Without Facilitating Misuse. In Proceedings of the 13th Workshop on Privacy in the Electronic Society (WPES '14). ACM, New York, NY, USA, 201--204.

Digital Library

[10]

Madeline Balaam, Rob Comber, Ed Jenkins, Selina Sutton, and Andrew Garbett. 2015. FeedFinder: A Location-Mapping Mobile Application for Breastfeeding Women. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15). ACM, New York, NY, USA, 1709--1718.

Digital Library

[11]

Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative Research in Psychology 3, 2 (Jan. 2006), 77--101.

[12]

Susanne BÃÿdker and Kim Halskov. 2012. Participation: Basic Concepts and Research Challenges. In Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2 (PDC '12). ACM, New York, NY, USA, 149--150.

Digital Library

[13]

Rachel Clarke, Peter Wright, Madeline Balaam, and John McCarthy. 2013. Digital Portraits: Photo-sharing After Domestic Violence. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '13). ACM, New York, NY, USA, 2517--2526.

Digital Library

[14]

CLG. 2010. Decentralisation and the Localism Bill: An Essential Guide. https://assets.publishing.service.gov.uk/government/uploads/ system/uploads/attachment_data/file/5951/1793908.pdf

[15]

Eric Corbett and Christopher A. Le Dantec. 2018. Exploring Trust in Digital Civics. In Proceedings of the 2018 Designing Interactive Systems Conference (DIS '18). ACM, New York, NY, USA, 9--20.

Digital Library

[16]

Kevin Corder. 2001. Acquiring New Technology: Comparing Nonprofit and Public Sector Agencies. Administration & Society 33, 2 (May 2001), 194--219.

[17]

Simin Davoudi and Ali Madanipour. 2013. Localism and neo-liberal governmentalit. Town Planning Review 84, 5 (Jan. 2013), 551--562.

[18]

Brandy Dieterle. 2015. Designing Smartphone Apps for at Risk Populations: Domestic Violence Survivors and User Experience. In Proceedings of the 33rd Annual International Conference on the Design of Communication (SIGDOC '15). ACM, New York, NY, USA, 14:1--14:2.

Digital Library

[19]

Carl DiSalvo. 2009. Design and the Construction of Publics. Design Issues 25, 1 (Jan. 2009), 48--63.

[20]

Carl DiSalvo, Thomas Lodato, Laura Fries, Beth Schechter, and Thomas Barnwell. 2011. The collective articulation of issues as design practice. CoDesign 7, 3--4 (Sept. 2011), 185--197.

[21]

Russell P. Dobash and R. Emerson Dobash. 1992. Women, Violence and Social Change (1 edition ed.). Routledge, London ; New York.

[22]

Lynn Dombrowski, Ellie Harmon, and Sarah Fox. 2016. Social JusticeOriented Interaction Design: Outlining Key Design Strategies and Commitments. In Proceedings of the 2016 ACM Conference on Designing Interactive Systems (DIS '16). ACM, New York, NY, USA, 656--671.

Digital Library

[23]

Andy Dow, Rob Comber, and John Vines. 2018. Between Grassroots and the Hierarchy: Lessons Learned from the Design of a Public Services Directory. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18). ACM, New York, NY, USA, 442:1-- 442:13.

Digital Library

[24]

Satu Elo and Helvi KyngÃ's. 2008. The qualitative content analysis process. Journal of Advanced Nursing 62, 1 (April 2008), 107--115.

[25]

Adalbert Evers and Jean-Louis Laville. 2004. The Third Sector in Europe. Edward Elgar Publishing. Google-Books-ID: dyK4xo6taPUC.

[26]

David Featherstone, Anthony Ince, Danny Mackinnon, Kendra Strauss, and Andrew Cumbers. 2012. Progressive localism and the construction of political alternatives. Transactions of the Institute of British Geographers 37, 2 (2012), 177--182.

[27]

Diana Freed, Jackeline Palmer, Diana Minchala, Karen Levy, Thomas Ristenpart, and Nicola Dell. 2018. "A Stalker's Paradise": How Intimate Partner Abusers Exploit Technology. In Proceedings of the CHI 2019, May 4--9, 2019, Glasgow, Scotland Uk R. Bellini, A. Strohmayer, P. Olivier and C. Crivellaro 2018 CHI Conference on Human Factors in Computing Systems (CHI '18). ACM, New York, NY, USA, 667:1--667:13.

Digital Library

[28]

Diana Freed, Jackeline Palmer, Diana Elizabeth Minchala, Karen Levy, Thomas Ristenpart, and Nicola Dell. 2017. Digital Technologies and Intimate Partner Violence: A Qualitative Analysis with Multiple Stakeholders. Proc. ACM Hum.-Comput. Interact. 1, CSCW (Dec. 2017), 46:1--46:22.

Digital Library

[29]

David Galley, PhD fellow, and Margarete Parrish, senior lecturer, and Bournemouth University. 2014. Why are there so few male social workers? The Guardian (July 2014). https://www.theguardian.com/ social-care-network/2014/jul/25/why-so-few-male-social-workers

[30]

Andrew Garbett, Rob Comber, Edward Jenkins, and Patrick Olivier. 2016. App Movement: A Platform for Community Commissioning of Mobile Applications. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16). ACM, New York, NY, USA, 26--37.

Digital Library

[31]

Gill Hague. 1998. Interagency work and domestic violence in the UK. Women's Studies International Forum 21, 4 (July 1998), 441--449.

[32]

Jasmine Hentschel, Syed Ishtiaque Ahmed, Faheem Hussain, Nova Ahmed, and Neha Kumar. 2017. Working with Women in ICTD. In Proceedings of the Ninth International Conference on Information and Communication Technologies and Development (ICTD '17). ACM, New York, NY, USA, 20:1--20:5.

Digital Library

[33]

Hsiu-Fang Hsieh and Sarah E. Shannon. 2005. Three approaches to qualitative content analysis. Qualitative Health Research 15, 9 (Nov. 2005), 1277--1288.

[34]

Armine Ishkanian. 2014. Neoliberalism and violence: The Big Society and the changing politics of domestic violence in England, Neoliberalism and violence: The Big Society and the changing politics of domestic violence in England. Critical Social Policy 34, 3 (Aug. 2014), 333--353.

[35]

Gerry Johnstone. 2013. Restorative Justice : Ideas, Values, Debates. Routledge.

[36]

Zayira JordÃn Conde, William Eric Marsh, Andrew W. Luse, and Li-Shan Eva Tao. 2008. GuardDV: A Proximity Detection Device for Homeless Survivors of Domestic Violence. In CHI '08 Extended Abstracts on Human Factors in Computing Systems (CHI EA '08). ACM, New York, NY, USA, 3855--3860.

Digital Library

[37]

Tobias Jung. 2018. Foundations in the U.K.: Organizations and Nations in a State of Flux. American Behavioral Scientist (May 2018), 0002764218773450.

[38]

Nick Kemp and David Felton. 2017. Safe Newcastle Plan 2017--2020: Tackling Crime, Protecting Communities. Technical Report. 3--14 pages. https://www.newcastle.gov.uk/sites/default/files/wwwfileroot/ communities-and-neighbourhoods/crime-prevention-and-safety/ safe_newcastle_plan_2017--20.pdf

[39]

Jake Knapp. 2016. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days. Simon & Schuster, New York.

[40]

Vivien Lowndes and Lawrence Pratchett. 2012. Local Governance under the Coalition Government: Austerity, Localism and the "Big Society". Local Government Studies 38, 1 (Feb. 2012), 21--40.

[41]

Tara Matthews, Kathleen O'Leary, Anna Turner, Manya Sleeper, Jill Palzkill Woelfer, Martin Shelton, Cori Manthorne, Elizabeth F. Churchill, and Sunny Consolvo. 2017. Stories from Survivors: Privacy & Security Practices when Coping with Intimate Partner Abuse. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17). ACM, New York, NY, USA, 2189--2201.

Digital Library

[42]

Mary McAteer. 2013. Action Research in Education. SAGE. GoogleBooks-ID: r_7gKmYJ7oQC.

[43]

John McEldowney. 2016. Delivering Public Services in the United Kingdom in a Period of Austerity. In Public and Social Services in Europe: From Public and Municipal to Private Sector Provision, Hellmut Wollmann, Ivan Kopri, and GÃrard Marcou (Eds.). Palgrave Macmillan UK, London, 41--54.

[44]

Cecelia Merkel, Umer Farooq, Lu Xiao, Craig Ganoe, Mary Beth Rosson, and John M. Carroll. 2007. Managing Technology Use and Learning in Nonprofit Community Organizations: Methodological Challenges and Opportunities. In Proceedings of the 2007 Symposium on Computer Human Interaction for the Management of Information Technology (CHIMIT '07). ACM, New York, NY, USA.

Digital Library

[45]

Bonnie A. Nardi. 2000. Information Ecologies: Using Technology with Heart (reprint edition ed.). MIT Press, Cambridge, Mass.

Digital Library

[46]

Patrick Olivier and Peter Wright. 2015. Digital Civics: Taking a Local Turn. interactions 22, 4 (June 2015), 61--63.

Digital Library

[47]

Peter Reason and Hilary Bradbury. 2013. The Sage Handbook of Action Research: Participative Inquiry And Practice (second edition ed.). SAGE Publications Ltd, London.

[48]

Keith Shaw, Adele Irving, Alison Jarvis, Robert Crow, Philip Edwards, and Paul Crawshaw. 2013. The Impact of Welfare Reform in the North East. Report. Association of North East Councils, Newcastle upon Tyne. http://www.northeastcouncils.gov.uk/page.asp?id=1327

[49]

Lesley Simmonds. 2018. The impact of local commissioning on victim services in England and Wales: An empirical study. International Review of Victimology (July 2018), 0269758018787938.

[50]

Petr SlovÃk, Christopher Frauenberger, and Geraldine Fitzpatrick. 2017. Reflective Practicum: A Framework of Sensitising Concepts to Design for Transformative Reflection. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17). ACM, New York, NY, USA, 2696--2707.

Digital Library

[51]

Sisters Uncut. 2011. You Block Our Bridges, So We Block Yours. http://www.sistersuncut.org/2016/11/21/ press-release-you-block-our-bridges-so-we-block-yours/

[52]

Froukje Sleeswijk Visser, Pieter Jan Stappers, Remko van der Lugt, and Elizabeth B.-N. Sanders. 2005. Contextmapping: experiences from practice. CoDesign 1, 2 (April 2005), 119--149.

[53]

Nicole Westmarland, Mariann Hardey, Hannah Bows, Dawn Branley, Mehzeb Chowdhury, Katie Wheatley, and Richard Wistow. 2013. Protecting Women's Safety? The use of smartphone "apps" in relation to domestic and sexual violence. SASS Research Briefing no. 12. School of Social Sciences, University of Durham. 1-- 6 pages. https://www.dur.ac.uk/resources/sass/research/briefings/ ResearchBriefing12-ProtectingWomensSafety.pdf

[54]

Graham R. Williamson and Sue Prosser. 2002. Action research: politics, ethics and participation. Journal of Advanced Nursing 40, 5 (Dec. 2002), 587--593.

[55]

David Wilson and Chris Game. 2011. Local Government in the United Kingdom (5 edition ed.). Palgrave, Basingstoke.

[56]

Langdon Winner. 1980. Do Artifacts Have Politics? Daedalus 109, 1 (1980), 121--136. https://www.jstor.org/stable/20024652

Cited By

Gottlieb L(2024)Relational sensitivity in participatory designCoDesign10.1080/15710882.2024.231794320:3(440-460)Online publication date: 16-Feb-2024
https://doi.org/10.1080/15710882.2024.2317943
Rabaan HDombrowski L(2023)Survivor-Centered Transformative Justice: An Approach to Designing Alongside Domestic Violence Stakeholders in US Muslim CommunitiesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580648(1-19)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580648
Park HForlizzi JLee J(2022)Voices of Sexual Assault Survivors: Understanding Survivors’ Experiences of Interactional Breakdowns and Design Ideas for SolutionsProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533509(485-503)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533509
Show More Cited By

Index Terms

Mapping the Margins: Navigating the Ecologies of Domestic Violence Service Provision
1. Human-centered computing
  1. Human computer interaction (HCI)

Recommendations

Digital Technologies and Intimate Partner Violence: A Qualitative Analysis with Multiple Stakeholders

Digital technologies, including mobile devices, cloud computing services, and social networks, play a nuanced role in intimate partner violence (IPV) settings, including domestic abuse, stalking, and surveillance of victims by abusive partners. However, ...
Digital portraits: photo-sharing after domestic violence
CHI '13: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

This paper explores how technology could support the re-building of lives after domestic violence. We worked in the context of a women's centre where women are accessing support after leaving abusive relationships. The paper contributes a feminist ...
Vocalising Violence: Using Violent Mens' Voices for Service Delivery and Feedback
C&T '19: Proceedings of the 9th International Conference on Communities & Technologies - Transforming Communities

Public services are being increasingly scrutinised for their ability to be responsive and adaptive to their service users' needs. For service delivery in domestic violence, many aspire to include feedback from service users on their practice, to drive ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 May 2019

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Badges

Honorable Mention

Author Tags

Qualifiers

Research-article

Funding Sources

EPSRC

Conference

CHI '19

Sponsor:

SIGCHI

CHI '19: CHI Conference on Human Factors in Computing Systems

May 4 - 9, 2019

Glasgow, Scotland Uk

Acceptance Rates

CHI '19 Paper Acceptance Rate 703 of 2,958 submissions, 24%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

15
Total Citations
View Citations
678
Total Downloads

Downloads (Last 12 months)90
Downloads (Last 6 weeks)3

Reflects downloads up to 14 Dec 2024

Other Metrics

View Author Metrics

Citations

Cited By

Gottlieb L(2024)Relational sensitivity in participatory designCoDesign10.1080/15710882.2024.231794320:3(440-460)Online publication date: 16-Feb-2024
https://doi.org/10.1080/15710882.2024.2317943
Rabaan HDombrowski L(2023)Survivor-Centered Transformative Justice: An Approach to Designing Alongside Domestic Violence Stakeholders in US Muslim CommunitiesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580648(1-19)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580648
Park HForlizzi JLee J(2022)Voices of Sexual Assault Survivors: Understanding Survivors’ Experiences of Interactional Breakdowns and Design Ideas for SolutionsProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533509(485-503)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533509
Muller MStrohmayer A(2022)Forgetting Practices in the Data SciencesProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517644(1-19)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517644
H. Tan NY. Wong RDesjardins AA. Munson SPierce J(2022)Monitoring Pets, Deterring Intruders, and Casually Spying on Neighbors: Everyday Uses of Smart Home CamerasProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517617(1-25)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517617
Tseng ESabet MBellini RSodhi HRistenpart TDell N(2022)Care Infrastructures for Digital Security in Intimate Partner ViolenceProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502038(1-20)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3502038
Obada-Obieh BHuang YSpagnolo LBeznosov K(2022)SoK: The Dual Nature of Technology in Sexual Abuse2022 IEEE Symposium on Security and Privacy (SP)10.1109/SP46214.2022.9833663(2320-2343)Online publication date: May-2022
https://doi.org/10.1109/SP46214.2022.9833663
Burtscher SSpiel K(2021)“Let’s Talk about Gender” – Development of a Card Deck on (Gender) Sensitivity in HCI Research and Practice Based on a Contrasting Literature Reviewi-com10.1515/icom-2021-000120:1(85-103)Online publication date: 22-Apr-2021
https://doi.org/10.1515/icom-2021-0001
Rabaan HYoung ADombrowski L(2021)Daughters of MenProceedings of the ACM on Human-Computer Interaction10.1145/34329234:CSCW3(1-31)Online publication date: 5-Jan-2021
https://dl.acm.org/doi/10.1145/3432923
Hamm AShibuya YUllrich SCerratto Pargman TKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)What Makes Civic Tech Initiatives To Last Over Time? Dissecting Two Global CasesProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445667(1-17)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445667
Show More Cited By

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

HTML Format

View this article in HTML Format.

Media

Figures

Other

Tables

View Table of Contents