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Investigating the usability and user experiences of voice user interface: a case of Google home smart speaker

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MobileHCI '18: Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct

Pages 127 - 131

https://doi.org/10.1145/3236112.3236130

Published: 03 September 2018 Publication History

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Abstract

Recently, commercial Voice User Interfaces (VUIs) have been introduced to the market (e.g. Amazon Echo and Google Home). Although they have drawn much attention from users, little is known about their usability, user experiences, and usefulness. In this study, we conducted a web-based survey to investigate usability, user experiences, and usefulness of the Google Home smart speaker. A total of 114 users, who are active in a social-media based interest group, participated in the study. The findings show that the Google Home is usable and user-friendly for users, and shows the potential for international users. Based on the users' feedback, we identified the challenges encountered by the participants. The findings from this study can be insightful for researchers and developers to take into account for future research in VUI.

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Published In

MobileHCI '18: Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct

September 2018

445 pages

ISBN:9781450359412

DOI:10.1145/3236112

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 03 September 2018

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MobileHCI '18

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SIGCHI

MobileHCI '18: 20th International Conference on Human-Computer Interaction with Mobile Devices and Services

September 3 - 6, 2018

Barcelona, Spain

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Overall Acceptance Rate 202 of 906 submissions, 22%

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Cited By

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Tavares RInácio ASousa HRibeiro J(2024)Smart Speakers as an Environmental Control Unit for Severe Motor Dependence: The Case of a Young Adult with Duchenne Muscular DystrophyInternational Journal of Environmental Research and Public Health10.3390/ijerph2106077821:6(778)Online publication date: 14-Jun-2024
https://doi.org/10.3390/ijerph21060778
Jaddoh ALoizides FRana OSyed Y(2024)Interacting with Smart Virtual Assistants for Individuals with Dysarthria: A Comparative Study on Usability and User PreferencesApplied Sciences10.3390/app1404140914:4(1409)Online publication date: 8-Feb-2024
https://doi.org/10.3390/app14041409
Wong NJeong SReddy MStamatis CLattie EJacobs M(2024)Voice Assistants for Mental Health Services: Designing Dialogues with Homebound Older AdultsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661536(844-858)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661536
Zulfikar WChan SMaes P(2024)Memoro: Using Large Language Models to Realize a Concise Interface for Real-Time Memory AugmentationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642450(1-18)Online publication date: 11-May-2024
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